LP MB & LP EQ crash Sonar

 
Hey all,
 
Every time I try to insert "LP MB" or "LP EQ" I get the following error:
 
"A fatal error has occurred in plugin 'LP MB'.  Module:  C:\Windows\system3aticfx64.dll    Exception code:  c0000005  
As a result of this error SONAR is about to exit abnormally."
 
This has been going on for a while.  I contacted Cakewalk support on December 5th, and they are normally helpful, but not this time.  They told me they are referring this to "a colleague," and now any time I remind them that the issue isn't resolved (bringing the same ticket number back to their attention), they say that I shouldn't do that because it sends the ticket back to them instead of their mysterious "colleague."  Here's the last email I got from Daniel:
 
"Hello Ben,
Thing is like this,
Everytime you reply to this message it is assigned back to me, so my colleague can't see your message and when i assign again he is treated as a new message."
 
I feel like I sent my message into an alternate world where Cakewalk doesn't have such good tech support.  I've been having this issue for literally 2 months now with no resolution.  So now I'm trying this forum.  Has anyone else had this problem?
 
Perhaps in a related note, Sonar never closes correctly now.  Any time I close it, it experiences a "fatal error."  I have uninstalled Sonar entirely and reinstalled from the Command Center.  I have also uninstalled and reinstalled the Engineering Suite, and now it seems like the LP MB and LP EQ are standalone, so I installed them that way too with no change in the behavior.
 
Your help is appreciated.

Thanks,
Ben

Sure.  I have a Creation Station from Sweetwater, which is designed for audio.  I am running Windows 7.  I tried to upgrade to Windows 10, and when I did, nothing worked anymore, so I immediately rolled it back.
 
My audio interface is my Behringer X32 via USB cable.  I have kept everything updated that I know of, including the audio cards.  I haven't looked at the graphics card lately, but I will try that.  I believe it should auto-update with my Windows updates, shouldn't it?
 
Thanks,
Ben

I went and tried for a while today to update my Intel graphics card.  It isn't very specific about what it is... it's like Intel HD core i5 or something, but when I tried to download a driver, there were several possibilities, and none seemed right.  I tried to get Windows to do it, but it said all the drivers are updated.  I did download the driver that made the most sense, but it wouldn't install.  I even downloaded the Intel piece of software that is supposed to search your computer and update any drivers, but it couldn't even find my driver.
 
I don't really think the graphics card is the issue, but if it is, I'm kind of at a loss as to how to proceed next.
 
Ben

 
Okay, so I went into Sonar and started to reset the VST's as you suggested, but then I got scared.  Before doing that, I want to clarify something... even after I reset these, Sonar will still remember the settings I have for each session, right?  In other words, I know this will reset the defaults that come up when I open, for example, the Cakewalk Compressor, but if I had set particular settings on that compressor during a particular session, Sonar will still remember that even if I reset these, right?

Thanks,
Ben

 
Perfect, thanks.
 
I was just picturing myself going into my projects and having all my effects set back to defaults.  That might be uncomfortable.
 
I'll try this tonight!

How low are you running your latency? I found both plug-ins to be glitchy as hell on my system with 256 or less in the latency buffer. Increasing things for mixing helped a lot in my case.
 

You say you've "uninstalled SONAR entirely" but have you done a CLEAN reinstall?
 
Details here:
 
https://www.cakewalk.com/Support/Knowledge-Base/2007013392/SONAR-2015-Clean-Install-Instructions
 
 

You didn't answer my question about your latency buffer settings......what are they?
 
I had a similar problem to what you're having and increasing the buffers fixed it.
 

Is the the VST 3 or VST 2 version or both that are causing the crashes?

Okay, I just went and specifically tested the VST3 instance of LP MB, and it crashed the application as always.

Maybe this is why Cakewalk Support gave up on me too.  None of the standard answers work.
 
Ben

Hmm.  Okay.  I tried downloading the most recent Intel driver for my graphics card, and it said I had the most updated one, but let me focus in on this issue and see what happens.  I find it difficult to pinpoint my exact graphics card, because the one listed doesn't seem all that specific.  I will call Sweetwater if I can't figure it out myself.
 
I doubt it's a 3rd party plug-in issue, because I've been using mostly Sonar stuff lately.  I do use the UBK-1, but I haven't had any trouble with it before.
 
Thanks,
Ben

The setting is specific to the L-Phase plug-ins.

As mentioned above, it is very important when updating graphics drivers to only use those provided by the manufacturer. If you are using an on board Intel graphics chip, say in a laptop, then the manufacturer may have made customizations to it and so the generic Intel driver will not work correctly.