brconflict
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 12:32:52
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Vista was a great way to get a new OS in front of people while the "real" one was being tweaked. It was meant to be flawless, but there were so many challenges and delays, it quickly because disregarded as a solid OS. In my opinion, it was an extended Beta Test. It was radically new compared to XP. I believe Microsoft was prepared for the worst, and while they were fixing the issues in Vista, Windows 7 was receiving some preventive vaccinations from an ill market. Not a bad strategy, but when you hold the market like they did then, you can pretty much do what you want (for a short period of time). When Windows 7 came out, it was met with raving reviews and much happier users. In fact, Vista was so bad, that users would pay the upgrade to Windows 7 just to get away from all the headaches.
Brian Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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John
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 13:23:04
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☄ Helpfulby trimph1 2013/07/23 01:56:38
I don't think any of that is true. I do recall that MS was blind sided by hardware makers that touted their XP machines for Vista even after MS had developed a Vista logo to show Vista compatibility. The problem was MS didn't insist that those using that logo prove that Vista would even run on their machines. MS had to change the logo so they would have some control over those that didn't measure up. Unlike Windows 7 Vista had no preview or general release before the retail version was offered. No one except a few beta testers had any idea what Longhorn was going to be like. Longhorn was the code for what became Vista. Something that was years in the making. Another thing was that 64 bits became more popular and Vista was offered as both a 32 bit OS and a 64 bit OS. This complicated things because even though XP also had both they were not sold together. Also developers were extremely slow in providing 64 bit drivers for XP and were not too fast with Vista either. Cakewalk was one of the very first to adopt 64 bits but it was Vista that made the users think about using a 64 bit OS in large numbers. It was a sort of critical mass situation. What really happened to Vista was multiple things 1st was the need to upgrade the hardware 2nd was the exploitation of Apple with ads that were great marketing but totally untrue implying that Vista was a bad OS. (Those that spout this line seem very gullible to me and have bought into the propaganda) 3rd a real lack of good drivers for both the 32 bit version and almost none for the 64 bit version. With all that its a wonder that anyone used Vista but a few did and found it a great OS that was new in many ways. First and foremost was its new Aero graphics engine. A huge step in speeding up the over all feel of the OS. Then there were a lot of things we now take for granted and so many that a run down would take too long. It really bugs me when some one carelessly throws out the popular belief that Vista was a dog of an OS. When in fact it was the beginning of a whole new way to work with a computer as well as being a very solid one. We now have Windows 8 another mile stone in computing that those in a position to appreciate it will benefit greatly from. We are seeing some of the same nay sayers popping up saying the vague things that are meant to make us have second thoughts. This is not only true of our choice of OS but also our choice in a DAW. The same old tired lines are used and the message is the same MS sucks and so does CW. I reject that and I hope others are able to think for themselves too.
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SteveStrummerUK
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 13:26:12
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I never had any problems with Vista. Hey John, didn't you run some tests back then for us? I could have sworn I remember you posting the results in here.
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John
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 13:33:20
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I may have posted results from other's tests. I can't recall. Steve as you know I posted a lot on Vista. I can't remember all that i posted. Heck I can't recall what I posted yesterday. Did I post yesterday?
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SteveStrummerUK
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 13:35:11
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John ... Did I post yesterday?
I don't know mate... I haven't been actively stalking you for at least a week now
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kevo
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 13:38:50
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Regardless of operating system, Microsoft at least continued to support the product and release patches for it even long after the release of a new product. Sonar X2 cannot be compared to any MS Operating system. I've run DAWs on Windows 95, Windows 98, Windows Vista, Windows XP and Windows 7 all with success. If you wish to make the comparison, then Sonar X2 is EOL (End Of Life). Over 7 months with no patches, updates, or communication puts the product at the end of it's life.
Intel BOXDZ77BH-55K Intel 7 Series Motherboard - Intel Core i5-3570K - 8GB Patriot G2 Series PC3-12800, DDR3 1600MHz - Seagate ST1000DM003 Barracuda 1TB Hard Drive - 7200RPM, 64MB, SATA 6Gb/s - Microsoft Windows 7 Home Premium 64 - Sonar Plat - Not Overclocked
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Keni
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 13:39:55
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I'm still running a couple of Vista machines here. One 32 and the other 64... I have no real problem with either... I am running Win7 x64 on my DAW and it is indeed a cleaner interface, but my audio performance is fine on all three...
Sonar? X1 was a bad experience for me, but X2 cleared up a lot of things... Then X2a fixed more, but introduced Lanes which has been a plague on my work... Tho Sonar itself basically runs fine on all...
The OP seems to be comparing apples and oranges somewhat...? And neither with much real purpose in mind... What is this thread supposed to be doing?
Keni
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John
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 13:43:57
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☄ Helpfulby trimph1 2013/07/23 01:56:27
"What is this thread supposed to be doing?" Giving me another chance at defending Vista! LOL
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robert_e_bone
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 15:06:34
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These threads do mystify me. I wish more forum folks would invest time in helping each other than tearing things apart. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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dubdisciple
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 15:17:27
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I guess experiences vary but I hated Vista. I found it much less stable than XP. In fact it was Vista that made me start using Linux for everything except functions I could not do in Linux like run photoshop.
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michaelhanson
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 15:24:09
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I figured from the start that it was just another drive by.
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John
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 16:29:25
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Mike it is but that doesn't mean we can't have fun with it.
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stevec
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 16:45:24
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I'll add my $.03... I think X1 was actually CW's Vista - a big change from WinXP, issues out of the gate (for various reasons), but working well after a few updates & patches. Which would make X2 more along the lines of Win7, right? Right.   And that means that X3 will have a tiled UI and we all lived happily ever after. The end.
SteveC https://soundcloud.com/steve-cocchi http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163 SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors; Focusrite 18i6 (ASIO); Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
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Ian Ferrin
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 17:10:15
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I have a feeling X2a is it for X2. They're giving Z3TA+2 w/ X2 now. That's similar to promotions they've done before right before the next version is released... Whaddya bet Z3TA+2 is going to be included in in X3? Man I hope X3 fixes the bugs I've been waiting for X2b for! Peace, Ian
"Everyone is a 'believer' - even if you don't believe, that's a belief" - Me Songs - (at soundclick) Sonar Platinum, Native Instruments Komplete 10u, Korg N1R X2 (for some reason I still love this old synth).
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daveny5
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 17:11:26
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John
daveny5 Wrong. Vista was crap. X2 was Windows 7 compared to Vista. X2A is a fine product.
No that is not accurate. I found it to a much better OS then XP. So did others. What was wrong was many tried to run it on an XP machine and not on a machine meant for Vista. If your experience differs it is due to not having the right hardware to run it. Its likely you never ran Vista on good hardware and thus are only repeating what a few have said. I doubt you did any real research on the subject but if did I am open to any evidence you can provide. On the other hand if this is what you believe you may find that its time to reconsider.
It was on my wife's computer which was supposedly Vista ready. It crashed so badly she wound up losing data. I couldn't recover it and we had to rebuild. Every time I tried to use it, it was a huge pain in the ass and I refused to upgrade my computer to Vista. We did later put SP1 on and it was slightly better, but I still have the scars from that initial release. I never did install Vista on my computer, but I did use the Windows 7 pre-release and bought Windows 7 on day one of its release and never had a problem with it. 7 was a joy. Vista was annoying with its constant security checking. At first I didn't like 8 as much as 7, but once I got the Classic Shell, that made it as good or better than 7.
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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Keysman
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 17:12:19
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Yes, musicroom, I had indeed just had a giant cup of coffee...lol..spot on mate!! Apologies to all about my rant...my comparison of Vista to X2a was meant to be more tongue and cheek than then anything else but I always forget how attached some folks are to their cherished OS apparently. My point of the comparison simply being that once a product is released, if it encounters resistance like X2 originally did, its sometimes more profitable to move on to a newer release than patch an older one, even if the subsequent patches make it a viable product. Either way, no offence intended. Bob, I must say that I always find your posts to be helpful and truly well intended and that always gives me hope when I finally get time to read these forums. Working a full time post room job leaves little time to respond and yes I have sent many problem reporters with attached project files. The difficulty is never the obvious ones ( take lanes, automation, ect ) but the intermittent ones that plague a project. Projects that run perfectly on X1 simply seem to encounter problems when ported over to X2. And I do realize that having to bridge vst's and the huge variety of system differences out there add to this giant puzzle of a stable DAW but all things being equal, if the projects run perfect on one DAW version and not another, yes, this is frustrating when you loose clients as a result of it....sorry for the rant. Chuck, Again, you always seem to give the poster the benefit of the doubt and I , as Im sure many others here, really do appreciate the helpful advice and intention to lend a hand. My intention was not to raise the negative post count and certainly not to increase my post count ( 70 something in seven years lol ) just the time I have available...so again, sorry for the rant. Mix room build: Win 7 64 bit audio only PC, Intel p7p55d with an i5, 16 gig Corsair, 500 gig 7200rpm 32 mg cache raptor for OS, 3 1T 10, 000 32 mg cache raptors for ( Audio, Library, Data) OEM OS install, Nvidia 8600gs Fanless w/1 gig, RME Fireface 800 with Apogee converters for the front end, Sonar X1exd downgrade from X2a, PT 10, only. Post room build: identical with the addition a of LAN to the router for online Auth, file transfer, ect.
post edited by Keysman - 2013/07/22 17:39:52
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The Maillard Reaction
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 18:03:43
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How do you like the Apogee converters?
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Anderton
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/22 18:23:53
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So about Vista...I'm still running Vista on a PC Audio Labs laptop because, well, it just keeps working. The initial release was premature, but people who know much more about this stuff than I do say that the last Vista updates basically replaced large chunks of Vista code with Windows 7 code, so you ended up with an OS that was pretty much Windows 7 anyway. I haven't gone to Windows 8 on my desktop, though...
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Keysman
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 01:37:13
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Mike, We have the older Rosetta 800's that take the boards DI's and the rack stuff goes to the RME, both linked via ADAT from the RME. They sound faithful and true but considering what we paid for them new, it would be hard to justify now with all the great gear in the last 3 years. Had an Apollo here for 2 weeks during a video shoot and honestly, the converters are pretty damn amazingly open for the money considering the fact that you can color them with an arsenal of pre A/D plugs in real time. Its a new world I guess Craig, Yeah, had all the versions of Vista as well but since the jump to win764, haven't looked back. Win7 has been the most stable OS Ive ever worked on period. I'm sure, as you say, that's due in part to all the groundwork that Vista laid before it. When I come to work and never have to think about a tool because it always works...i'm sold lol! Truly a joy to work on for a audio based build. ..although, to be completely fair, the combination of Microsoft's Silverlight and Netflix does suck complete Ass
post edited by Keysman - 2013/07/23 01:50:04
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Anderton
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 03:38:11
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I think a major Vista problem for end users was the updating. I need to re-install Vista just before I transitioned over to Windows 7, and it took forever. I'd do an update and Windows would say it was updated. But if I tried immediately to find new software, it almost always did and then did another update. You had to do this serial updating thing, without a clue as to when it was going to be over, until it just wouldn't update any more. So then you'd reboot and try one last time, just to make sure :)
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musicroom
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 08:39:01
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Anderton I think a major Vista problem for end users was the updating. I need to re-install Vista just before I transitioned over to Windows 7, and it took forever. I'd do an update and Windows would say it was updated. But if I tried immediately to find new software, it almost always did and then did another update. You had to do this serial updating thing, without a clue as to when it was going to be over, until it just wouldn't update any more. So then you'd reboot and try one last time, just to make sure :)
Oh!! I do remember that now. Updating a newly loaded Vista machine was an all day event. The windows update required we install every security patch for the original vista version before we could install sp1. There were hundreds or maybe not, but it took forever. After that, I had really good performance using sonar 8 during that time on a Jim Roseberry pc. That good performance continued up thru X2, but with the cake folks saying they were dropping support for vista and MS offering a upgrade to win8 for under $40 for a time. I jumped on it and made the change. My sore spot with win8 is around how many hoops I had to jump through to get programs like soundforge-8, j-station edit and even the delta 1010 to work like they did in vista and xp. On that note, j-station worked for about a month on win8 and now it now longer sees the midi ports. That bites a bit, but I use a vista loaded laptop for controlling the j-station now. There are usually work arounds.
Dave Songs___________________________________ Desktop: Platinum / RME Multiface II / Purrfect Audio DAW I7-3770 / 16 GB RAM / Win 10 Pro / Remote Laptop i7 6500U / 12GB RAM / RME Babyface
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michaelhanson
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 09:40:06
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but with the cake folks saying they were dropping support for vista and MS offering a upgrade to win8 for under $40 for a time. I jumped on it I did the same, but I have left it sitting on a shelf for now. I am running Vista 64, it came on the AMD Quadcore when I bought it. It has always run great. I have never had any problems with the release of Sonar 8, 8.5, X1 or X2; everything always seemed to work great for my usage. I was worried about Vista not working with X2, but so far, no issues. So....why mess with something that works. I will keep the copy handy incase something changes and stops working, or... I buy a new computer with Window 8 already on it. Then I would go back and make changes to my current rig. I just don't see the need for messing up something that works fine, at this time.
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brconflict
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 09:49:16
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John I don't think any of that is true. I do recall that MS was blind sided by hardware makers that touted their XP machines for Vista even after MS had developed a Vista logo to show Vista compatibility. The problem was MS didn't insist that those using that logo prove that Vista would even run on their machines. MS had to change the logo so they would have some control over those that didn't measure up. Unlike Windows 7 Vista had no preview or general release before the retail version was offered. No one except a few beta testers had any idea what Longhorn was going to be like. Longhorn was the code for what became Vista. Something that was years in the making. Another thing was that 64 bits became more popular and Vista was offered as both a 32 bit OS and a 64 bit OS. This complicated things because even though XP also had both they were not sold together. Also developers were extremely slow in providing 64 bit drivers for XP and were not too fast with Vista either. Cakewalk was one of the very first to adopt 64 bits but it was Vista that made the users think about using a 64 bit OS in large numbers. It was a sort of critical mass situation. What really happened to Vista was multiple things 1st was the need to upgrade the hardware 2nd was the exploitation of Apple with ads that were great marketing but totally untrue implying that Vista was a bad OS. (Those that spout this line seem very gullible to me and have bought into the propaganda) 3rd a real lack of good drivers for both the 32 bit version and almost none for the 64 bit version. With all that its a wonder that anyone used Vista but a few did and found it a great OS that was new in many ways. First and foremost was its new Aero graphics engine. A huge step in speeding up the over all feel of the OS. Then there were a lot of things we now take for granted and so many that a run down would take too long. It really bugs me when some one carelessly throws out the popular belief that Vista was a dog of an OS. When in fact it was the beginning of a whole new way to work with a computer as well as being a very solid one. We now have Windows 8 another mile stone in computing that those in a position to appreciate it will benefit greatly from. We are seeing some of the same nay sayers popping up saying the vague things that are meant to make us have second thoughts. This is not only true of our choice of OS but also our choice in a DAW. The same old tired lines are used and the message is the same MS sucks and so does CW. I reject that and I hope others are able to think for themselves too.
There were actually thousands of Beta testers for Vista, including some companies. It was the first time a Beta test that large had been instigated by MS. But the fact remains that Vista was certainly not as ready as MS wished. Nor was the hardware available. I personally had many issues with the first version of Vista until Service Pack 1, at least. In my experience, Vista was not a rock-solid release for MS--not the way Windows7 was. I had many crashes. Was it a great OS? Yes! Miles beyond XP! Now, Is X2 a Vista? Likely not, but I don't want Cakewalk to give anyone ammo for further comparing it. Is X3 next, or X2b? I don't know, and I wasn't asked to vote. I don't believe it's up to any of us. My only hope is that X2 is still going to be patched and not disregarded.
Brian Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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lawp
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 10:40:57
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X2 can't be Vista otherwise there would've been lots (+ lots) of updates
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robert_e_bone
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 11:16:43
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Now THAT was funny. :) Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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brconflict
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 11:17:15
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I don't want to directly compare X2 to Vista, myself. That's not the point that we should be making, but rather that we need to drive home the need to set Cakewalk apart from the competition by instigating frequent updates AND a list of open issues/bugs. That's what I personally want to see. Could save us all a whole lot of frustration and time.
Brian Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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indravayu
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 11:52:02
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To tell the truth, X2a has been the most stable version of Sonar that I have owned (and I have been using Sonar since v1.0). It's got a lot of bugs, but unlike some previous versions it rarely crashes on me. Then again, Vista worked just fine for me, too (I only abandoned it for Windows 7 last year).
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brconflict
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 12:08:18
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X2a has been pretty stable for me as well, once the Waves plug-ins crashes were resolved, but I agree that there's still a few nasty bugs. I just have no clue what's been reported or not--I've reported a few of them. Unfortunately, Cakewalk still prefers the old-school method of waiting for us all to call in (typically when the ghosts in the machine run and hide) or report only bugs that are easily duplicated. Most of the issues people have aren't easily duplicated, so support tends to never see a majority of them. How they can fix those issues is by working with people in the forum. Plus, people like me have day-jobs and don't use Sonar except at night. Support or On-Call support isn't available from CW.
Brian Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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musicroom
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 12:28:23
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MakeShift
but with the cake folks saying they were dropping support for vista and MS offering a upgrade to win8 for under $40 for a time. I jumped on it I did the same, but I have left it sitting on a shelf for now.
I left mine on the shelf for a while as well. I think curiosity got the best of me. Once loaded and all the drivers updated, I had a better performing X2. Lower latency settings vs. cpu load was the most noticeable difference. Losing the ability to use a couple of older software programs eventually became less and less of a problem.
Dave Songs___________________________________ Desktop: Platinum / RME Multiface II / Purrfect Audio DAW I7-3770 / 16 GB RAM / Win 10 Pro / Remote Laptop i7 6500U / 12GB RAM / RME Babyface
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Re: Lets face it..X2a was Cakewalk's Vista
2013/07/23 12:31:51
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brconflict Unfortunately, Cakewalk still prefers the old-school method of waiting for us all to call in (typically when the ghosts in the machine run and hide) or report only bugs that are easily duplicated. Most of the issues people have aren't easily duplicated, so support tends to never see a majority of them. How they can fix those issues is by working with people in the forum. Plus, people like me have day-jobs and don't use Sonar except at night. Support or On-Call support isn't available from CW.
To be correct here, us providing a system for users to log bugs and get confirmation of the status a bug is at doesn't mean we don't do anything until that happens. Do you think we don't have other systems in place for logging issues? It sounds like you're implying people at Cakewalk just sit around all day until people complain about something, which is so far from the truth. I don't understand how you can make a statement like this unless you work here and know our day to day operations, which if you did you'd know how incorrect this is. We work directly with a huge amount of people that never visit the forum ever. Official support methods are in place for people to reach out to us if they need help. We identify a lot of issues, and correct a lot of issues. The ones we can't correct, we follow up with our QA and Development teams. Sometimes we don't have an immediate answer, sometimes we do. We make progress all the time. It is factual that a huge chunk of the time when people fly off the handle about the stability of X2a, we check our records, and find out they've never reached out to us ever... which is incredibly frustrating for us. A lot of the times when we do get to the bottom of it, we find out it's not a problem with SONAR at all. Every time I mention this people think I'm making it up. They reply with "why would someone do that". I can't tell you why, but they just do. It's weird to me. Anyhow, if you're wondering where my defensive reply is coming from, it is because we need to continually work together and not against each other. Every time I read something about how Cakewalk is not available for support, it hurts both customers and the final outcome of the product.
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