carlman
Max Output Level: -90 dBFS
- Total Posts : 17
- Joined: 2015/01/12 22:51:22
- Status: offline
Lifetime membership Rolling Updates Membership ends soon email
I purchased the Lifetime upgrades last month (indicated with infinity symbol.) I just received an email from Cakewalk "Your SONAR Rolling Updates Membership ends soon!
30 days remaining in your SONAR Platinum Rolling Updates Membership.."
Is this just to indicate my year to year is ending & the lifteime will take over afterwards?
|
cowboydan
Max Output Level: -72 dBFS
- Total Posts : 908
- Joined: 2012/01/13 06:10:21
- Location: Asperen, Netherlands
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 14:06:34
(permalink)
Did you look in your account page on cakewalk to verify that you have a lifetime upgrade?
|
bitman
Max Output Level: -34 dBFS
- Total Posts : 4105
- Joined: 2003/11/06 14:11:54
- Location: Keystone Colorado
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 14:06:54
(permalink)
This sort of thing is preventable and should never happen. Email distribution lists. A lifetime membership should remove you from that list. But things are different today. Everywhere I'm afraid.
post edited by bitman - 2016/08/10 14:32:55
|
Rob[at]Sound-Rehab
Max Output Level: -47 dBFS
- Total Posts : 2819
- Joined: 2011/02/03 04:31:35
- Location: Sound-Rehab, Austria
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 14:18:31
(permalink)
bitman
But things are different today. Everywhere I'm afraid.
very true. definitely everywhere.
GOOD TUNES LAST FOREVER +++ Visit the Rehab +++ DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600 Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture) Control-Surface: VS-700C VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really)
|
bapu
Max Output Level: 0 dBFS
- Total Posts : 86000
- Joined: 2006/11/25 21:23:28
- Location: Thousand Oaks, CA
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 14:31:20
(permalink)
|
carlman
Max Output Level: -90 dBFS
- Total Posts : 17
- Joined: 2015/01/12 22:51:22
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 14:41:07
(permalink)
cowboydan
Did you look in your account page on cakewalk to verify that you have a lifetime upgrade?
In 'My Products' Plat registered 8/25/2015 ( so that would mean ending 8/25/2016) in 'About Sonar' 12/24/2037
post edited by carlman - 2016/08/10 15:02:49
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 14:51:57
(permalink)
The About screen indicates lifetime updates. My guess is the email is in error. Your member status is shown at the top of the column showing your Registration/Purchase Date and it is also shown here https://www.cakewalk.com/My-Account/Membership
|
carlman
Max Output Level: -90 dBFS
- Total Posts : 17
- Joined: 2015/01/12 22:51:22
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 15:01:22
(permalink)
Yeah, I got that. I'm wondering if will have problems since the email was sent.
|
slartabartfast
Max Output Level: -22.5 dBFS
- Total Posts : 5289
- Joined: 2005/10/30 01:38:34
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 17:31:58
(permalink)
There may be an issue with simultaneously having a monthly and lifetime membership. Some people have reported that they continue to be billed for the monthly membership after doing a "purchase," and it appears that you are not automatically transitioned but must explicitly cancel the monthly billing at least in some cases. The monthly billing is done by a contractor, and the lifetime upgrade comes directly through Cakewalk. Check to see if you are still being automatically billed for the monthly.
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 17:42:25
(permalink)
ALL sales at the Cakewalk store are processed by Cleverbridge. It is true, stopping monthly billing is a manual process requiring the user to initiate the request. It does not matter if the user purchases an upgrade to lifetime updates, monthly billing continues until the user stops it. Refer to I am on the "pay monthly" membership plan. How do I upgrade to SONAR Platinum lifetime membership? in the FAQ http://forum.cakewalk.com/FindPost/3429473
|
carlman
Max Output Level: -90 dBFS
- Total Posts : 17
- Joined: 2015/01/12 22:51:22
- Status: offline
Re: Lifetime membership Rolling Updates Membership ends soon email
2016/08/10 18:13:04
(permalink)
Except I never had a monthly subscription, mine was yearly.
I upgraded to the Lifetime plan in June.
|