List of VS-700C Issues

I've listed some things not working for me.
Could be a bad install, which I don't think so, or could be user not knowing what in the world he's doing or could be the VS-700C was released just a little too soon.



1. The select channel button on the VS console will select and highlight Sonar's corresponding channel but when selecting a channel in Sonar, the VS console button does not correspond to the Sonar selection.

2. The I/O button in the VS-700 control panel does not activate the I/O button on the VS console but the console will activate the button in the VS control panel. The Track, Bus and Main work fine.

3. The Piano Roll button in the Access Panel on the console calls up the piano Roll Screen but when you push the button again the Piano Roll doesn't go away or doesn't toggle. Is it suppose to?

4. The Console button on the access panel doesn't toggle either but the Transport button does. Is this normal?

5. The punch-in and punch-out flags on the VS Console don't work like normal mark in and mark out for recording a section. You can set the flags with the scroll wheel only. You should be able to mark in and out on the fly.
I like playing the clip and while playing you mark in and mark out your punch points and you're ready to record. Is this not possible with the VS-700C?

6. The SET button on the console doesn't work at all.

7. Command + Punch calls up record options dialog. The VS-700 Control Surface Help manual says Command + Punch = Punch Mode Enabled. Which one is right?


I'm just getting started. More will surely follow.

The VS-700C seems to talk OK with Sonar for the most part.

I'm using Win XP Pro SP3
Sonar Pro 8.02

Need some help Tech Support.

Thanks for the reply Willy.

I thought I explained it pretty simple.

All I want to be able to do is hit the L flag while in playing mode and it put a punch in mark for me on the fly (while the song is playing). The same with the out flag.

Doing it with the jog wheel while playing isn't very accurate.

I've tried every combination I could think of to no avail.

It seem the only way to move the flags is with the jog wheel or mouse.

In Pro tools, you mark in and mark out while playing the clip and you now have your section to record without the tedious jog or mouse.

Hope this explains it better.

All I want to be able to do is hit the L flag while in playing mode and it put a punch in mark for me on the fly (while the song is playing). The same with the out flag.

OK gotcha - yeah no you can't do this. I'll put it in the feature request box - I do agree that it has a lot of merit for certain work flows.

Sets the Punch or Loop region to match the selected time range.
It doesn't do that. I've also tried all combinations of button pushing to accomplish this.

Word - this is actually another case of manual / quick keys guide clarification. It probably makes the most sense (and others that are reading) if I just explained the process/work flow behind it.

Let's say you want to set the Punch in/out points (same basic process for loop)

[1] SHIFT + PUNCH to get into Punch Edit mode
[2] Hit flag to set desired IN / Out point
[3] Use Jog/Shuttle to move IN/OUT marker
[4] SET to confirm and exit Punch Edit mode

That's the work flow described in the quick keys guide. Where it gets a little confusing is that you don't have to actually hit SET to exit punch edit mode, you can do the same by hitting the PUNCH button again (the overlap is for the sake of user simplicity and easing the learning curve a bit).

Where I have found the SET buttons functionality most useful is in 'Select by Time Mode'. Hitting the SET button will select the clip that the edit cursor is hovering over.

The other handy thing it can be used for is 'Fit to Project' so if your zoomed in editing a quick COMMAND + SET gets you back to the full project view.

Hope that clarifies some for you. Best,

Very interesting thread Guy but I'm wondering if your work flow habits are based on another peice of controller gear? I'm planning on getting the VS 700 so this info. is most enlightening.

Willy,

Regarding your comment to Guy: - - Not to beat a dead horse, but we don't provide support through these peer to peer forums. You can call or e-mail us, details on reaching us can be found either by clicking 'About' and then 'Contact' in the navigation bar above or on the V-Studio 700 Support Page.


Your company should rethink this approach. I am glad that you replied to Guy's questions. I am considering buying the product. I am very interested to see how the V-Studio works out for Guy and other early adoptors. I am also interested to see what kind of enthusiasm your company shows to address the problems and concerns that Guy has with the product. Certainly $4200 is a good chunk of change for most people to invest in a brand new product. If you want to increase sales you should put more effort into supporting first users out in the open of the Internet so all the lurkers can be intrigued into buying the V-Studio. I would think that increased sales trump holding on to rigid support policies in these times. Enthusiastic assistance on using the V-Studio by Cakewalk people on this publicly viewable forum will certainly encourage me to buy one.

Am I the only person that has this opinion?

ORIGINAL: sqye

.

Hey GuyPicks!!

So how's it going now, man? Are you doing ok with your unit? Any further issues worth mentioning? Are you getting comfy with it in your workflow, yet?

Please, if you don't mind and have a minute, can you give us an update?

Much appreciated - and psyched!


.

Overall, the unit has worked with no hicups.
It's rock solid. The best I've used so far in any controller board.
I'm not trying to promote the VS 700 just trying to give feedback to any maybe buyers.
The issues I listed above need addressed. I think it would cut down on confusion if they are.
That being said...
The 700R (input rack unit) inputs/outputs are very comparable to the RME Fireface 800 that I just got rid of.
Automation so far seems to work quite well. I did some automation on a song before I left the country.
I just left for Rwanda, Africa for a week and when I get back I'll post some more.
Any more issues that I find, however small, I will post them.

Anyone else that has issues are welcome to post here too.
So far I'm a happy camper.


Guy

ORIGINAL: cdickey

Willy,

Regarding your comment to Guy: - - Not to beat a dead horse, but we don't provide support through these peer to peer forums. You can call or e-mail us, details on reaching us can be found either by clicking 'About' and then 'Contact' in the navigation bar above or on the V-Studio 700 Support Page.


Your company should rethink this approach. I am glad that you replied to Guy's questions. I am considering buying the product. I am very interested to see how the V-Studio works out for Guy and other early adoptors. I am also interested to see what kind of enthusiasm your company shows to address the problems and concerns that Guy has with the product. Certainly $4200 is a good chunk of change for most people to invest in a brand new product. If you want to increase sales you should put more effort into supporting first users out in the open of the Internet so all the lurkers can be intrigued into buying the V-Studio. I would think that increased sales trump holding on to rigid support policies in these times. Enthusiastic assistance on using the V-Studio by Cakewalk people on this publicly viewable forum will certainly encourage me to buy one.

Am I the only person that has this opinion?

I've been thinging about this statement all week and wanted to respond but didn't know how at the time.
I agree with cdickey on this too, to the point that when they bring something new to the stage like the VS-Studio 700 which is a more high end product that a lot of people can't buy at the moment.
There won't be a lot of Peer to Peer help right away, so I think Tech support or whomever should help till it gets going with the Peer to Peer help in the forum.
I do however think they (Cake) know that and that's why Willy responded. Thanks Willy.
It will and does help promote the wanna be buyers.


Guy

ORIGINAL: GuyPicks

ORIGINAL: sqye

.

wow, rwanda - intense! business, pleasure?

thanks for touching base.

just got mine in the mail a few days ago, and poking around with it today.

for some reason, the fantom vs keeps crashing on me...i'm sure it's user error...
maybe need to clean up my machine a bit...

anyway, yeah - beautiful piece of hw - that's for sure...

...'night!

.

It's a business trip.
Now that you mentioned that, the Fantom VS did hang on me too for a moment but didn't crash my computer.
It finally released itself from whatever it was doing and started working fine. I just gave it a little time to caugitate.
I don't know if it was just initializing for the first time or what.
I haven't tried it since. I will when I get back.

One thing puzzling me.
There's mention in the manual of an ARX expansion board. Is this the already installed Fantom VS?
I opened up the 700R and there seems to be no room for another expansion board.
What is this ARX?

Guy

The slot on top of the VS-700R is the open slot for optional ARX Expansion boards. The slot is empty from the factory.

I would also suggest you VS-700 owners install the newly released SONAR 8.3

Hey Brandon, You're up awful early. That's if you're in the USA and on EST time.

.

yeah, thanks, brandon. i'll def install the patch today.
....and great work on all the promo vidz, btw.

so guypicks, curious - what do you do in africa? only asking because my sister works in africa, as well...sorry for the OT.

very cool.

laterz.
.

I have some time here and wanted to download the 8.3 manual but it's not seperate from the Program 8.3 download.
I have a really slow connection at the hotel here.
Is it possible to get the 8.3 manual in PDF?

Is it not here?
http://www.cakewalk.com/support/vstudio/vs7.aspx

I've just noticed that the guitar input on the VS700c distorts even while recording but on playback it sounds fine.
What's up with that?
It's set to normal and the volume is set to 11:00.
I've tried using the Hi-Z and that doesn't work either.
Very strange.

ORIGINAL: GuyPicks

ORIGINAL: cdickey

Willy,

Regarding your comment to Guy: - - Not to beat a dead horse, but we don't provide support through these peer to peer forums. You can call or e-mail us, details on reaching us can be found either by clicking 'About' and then 'Contact' in the navigation bar above or on the V-Studio 700 Support Page.


Your company should rethink this approach. I am glad that you replied to Guy's questions. I am considering buying the product. I am very interested to see how the V-Studio works out for Guy and other early adoptors. I am also interested to see what kind of enthusiasm your company shows to address the problems and concerns that Guy has with the product. Certainly $4200 is a good chunk of change for most people to invest in a brand new product. If you want to increase sales you should put more effort into supporting first users out in the open of the Internet so all the lurkers can be intrigued into buying the V-Studio. I would think that increased sales trump holding on to rigid support policies in these times. Enthusiastic assistance on using the V-Studio by Cakewalk people on this publicly viewable forum will certainly encourage me to buy one.

Am I the only person that has this opinion?

I've been thinging about this statement all week and wanted to respond but didn't know how at the time.
I agree with cdickey on this too, to the point that when they bring something new to the stage like the VS-Studio 700 which is a more high end product that a lot of people can't buy at the moment.
There won't be a lot of Peer to Peer help right away, so I think Tech support or whomever should help till it gets going with the Peer to Peer help in the forum.
I do however think they (Cake) know that and that's why Willy responded. Thanks Willy.
It will and does help promote the wanna be buyers.


Guy

've been thinging about this statement all week and wanted to respond but didn't know how at the time.
I agree with cdickey on this too, to the point that when they bring something new to the stage like the VS-Studio 700 which is a more high end product that a lot of people can't buy at the moment.
There won't be a lot of Peer to Peer help right away, so I think Tech support or whomever should help till it gets going with the Peer to Peer help in the forum.
I do however think they (Cake) know that and that's why Willy responded. Thanks Willy.
It will and does help promote the wanna be buyers.

Well That sums it up..Lets make a product charge alot of money for it and have no support or very little, Oh thats real nice.. $4000 bucks Thank god I didnt buy it first .. I'll stick with my Tascam Board, and when That dies I wont be getting the V board not for $4000, OMG with business practices like this it gets me scared ,thinking that Now cakewalk has a partner ( Roland) it seems they needed to pick up roland to keep the company going , with there bug riddin release of sp 8 ,I know alot of user wont be upgrading to sp 9 , I wont not right away never again......
So having a partner now seem there on a thin line , So it seems this V700 is a flop what dose roland do, They 86 cakewalk,, and FL becomes the leader in PC Daws..

Well That sums it up..Lets make a product charge alot of money for it and have no support or very little, Oh thats real nice.. $4000 bucks Thank god I didnt buy it first .. I'll stick with my Tascam Board, and when That dies I wont be getting the V board not for $4000, OMG with business practices like this it gets me scared ,thinking that Now cakewalk has a partner ( Roland) it seems they needed to pick up roland to keep the company going , with there bug riddin release of sp 8 ,I know alot of user wont be upgrading to sp 9 , I wont not right away never again......
So having a partner now seem there on a thin line , So it seems this V700 is a flop what dose roland do, They 86 cakewalk,, and FL becomes the leader in PC Daws..

Hey guys,

As many of you probably know by now, many of us here at Cakewalk chime in on the forums and help out when we can. We are delighted to do so in spite of the fact that this is indeed a peer to peer forum. Why do we do it? We do it because we genuinely love our products and we appreciate and enjoy interacting with our customers.

If help is not available to your specific problem here on the forum we do have a 100% free of charge support staff which you can take advantage of via phone or email. As a VS-700 owner not only can you take advantage of extended support hours, but you're call will also advance to the top of the queue, meaning you will get through to our staff quicker than all other customers. And of course, you can email tech support 24/7.

I feel like, especially compared with some companies who shall remain nameless and who charge you money for tech support, that we offer very good customer care.