Helpful ReplyLots of crashes with X3 (mostly solved)

Page: 12 > Showing page 1 of 2
Author
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
2014/04/17 20:28:15 (permalink)

Lots of crashes with X3 (mostly solved)

I recently upgraded from 8.5 to X3e 32-bit. I've had a lot more crashes with X3 than 8.53. I used X3 some last week with some crashes. THis week all I used was X3. I had quite a lot of crashes about 3/day for mon-tues. Tues night I saw another post about X3 crashes and followed the suggestions for all Windows updates, including optional ones, plus to use the Intel driver utility, which showed I could use some motherboard updates and a Nvidia 8400 GS update.
 
I did all that and wednesday I tried to be careful and not try anything that may possibly cause a crash. and had no crashes, but today I had one crash. I finished mixing an 8.5 file and chose to open another 8.5 file. It first asked to save the current file, I chose yes and noticed I was in the Full Screen mode, so I couldn't access Windows Explorer to move an mp3 to another computer, so I tried to disable the Full screen mode by hitting F11.
 
Maybe I shouldn't have done that while it was saving the current file. It took about 30 sec to save that file, which is a long time, then as it was opening the new file it, crashed. Here is the MS error message details.
 
Problem signature:
  Problem Event Name:                        APPCRASH
  Application Name:                             SONARPDR.exe
  Application Version:                           20.0.5.352
  Application Timestamp:                    5320c35e
  Fault Module Name:                          SONARPDR.exe
  Fault Module Version:                        20.0.5.352
  Fault Module Timestamp:                 5320c35e
  Exception Code:                                  c0000005
  Exception Offset:                                007602e0
  OS Version:                                          6.1.7601.2.1.0.256.48
  Locale ID:                                             1033
  Additional Information 1:                  0a9e
  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:                  0a9e
  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
 
I hope we can get to the bottom of this issue. I was pleased to see all the success stories and rave reviews about how stable X3e is. I hope I can add to those good news stories soon.
 
Any suggestions?
post edited by gmp - 2014/04/30 02:09:27

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#1
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/17 23:00:09 (permalink)
I am thinking this looks like an access violation.  Did you happen to use 'Run As Administrator' when you installed Sonar?  You might also try just launching Sonar with the Run As Administrator option, which you can do by right-clicking on the Sonar launch icon and then click on Run As Administrator.
 
Oh - and for the full screen thing - wouldn't hitting Escape take it out of full screen mode (not sure, but it does for other applications), or couldn't you have done ALT+Tab to switch to your desktop?
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#2
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/17 23:14:48 (permalink)
robert_e_bone
I am thinking this looks like an access violation.  Did you happen to use 'Run As Administrator' when you installed Sonar?  You might also try just launching Sonar with the Run As Administrator option, which you can do by right-clicking on the Sonar launch icon and then click on Run As Administrator.
 
Oh - and for the full screen thing - wouldn't hitting Escape take it out of full screen mode (not sure, but it does for other applications), or couldn't you have done ALT+Tab to switch to your desktop?
 
Bob Bone
 




I always run as the administrator, so I can do anything I want. F11 is the shortcut key for Full screen mode. ESC won't do anything, you simply hit F11 the 2nd time to toggle. It could be that's all it took to crash X3, which actually shouldn't cause a crash. When X3 is busy, it takes a while to go to desktop, that's why I was trying instead to click on my taskbar where Windows Explorer was already open. The Full Screen mode covers the taskbar. Try hitting F11, so you see what I mean.

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#3
Splat
Max Output Level: 0 dBFS
  • Total Posts : 8672
  • Joined: 2010/12/29 15:28:29
  • Location: Mars.
  • Status: offline
Re: Lots of crashes with X3 2014/04/17 23:40:56 (permalink)
Update your sound card drivers and firmware.
Update firmware everywhere (Inc BIOS). I see you have done the drivers.
Please check out my signature which shows my system specs, may I suggest you do the same.
 
You need to rule out whether you get getting crashes with new projects or not.
 
*** I strongly advise running 64 bit Sonar ***
 
Hope this helps.

Sell by date at 9000 posts. Do not feed.
@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
#4
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 00:45:59 (permalink)
CakeAlexS
Update your sound card drivers and firmware.
Update firmware everywhere (Inc BIOS). I see you have done the drivers.
Please check out my signature which shows my system specs, may I suggest you do the same.
 
You need to rule out whether you get getting crashes with new projects or not.
 
*** I strongly advise running 64 bit Sonar ***
 
Hope this helps.





I have the latest sound card driver. How do I find out if I need firmware updates? Are you referring to the motherboard?
 
I have 64 bit Win7, but thought I'd try to get the 32 bit Sonar working first. I'm leery of problems with pluggins, so that's why !'m hesitating on 64 bit Sonar. Is 64 bit less prone to crashes? I have 4 gigs of RAM, would 64 bit help?
 
I did dabble with 64 bit and X1, maybe things are better with X3 and 64 bit than X1. On tuesday I did get a crash on a new project started in X3 with a new X3 template. I now have my system specs in my signature.
 
thanks for the help so far,

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#5
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 01:03:41 (permalink)
Running programs while logged on to your computer as a user that happens to be an administrator is NOT, repeat NOT, the same as running a program using the explicit Run As Administrator option.
 
The above is an important distinction.
 
Even users that are Administrators get a restricted set of 'execution token privileges.  Setting the EXPLICIT option for a program to launch with Run As Administrator grants an elevated set of execution privileges.
 
Soooooo, again, I ask you to try launching Sonar with the explicit setting of Run As Administrator, and see if that helps.  To do so, right-click on the launch icon for Sonar, then click on Run As Administrator.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#6
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 01:37:47 (permalink)
robert_e_bone
Running programs while logged on to your computer as a user that happens to be an administrator is NOT, repeat NOT, the same as running a program using the explicit Run As Administrator option.
 
The above is an important distinction.
 
Even users that are Administrators get a restricted set of 'execution token privileges.  Setting the EXPLICIT option for a program to launch with Run As Administrator grants an elevated set of execution privileges.
 
Soooooo, again, I ask you to try launching Sonar with the explicit setting of Run As Administrator, and see if that helps.  To do so, right-click on the launch icon for Sonar, then click on Run As Administrator.
 
Bob Bone
 





 
Thanks Bob, this was all new to me. I see that right click option and will try it. So is it possible that I may have to always run X3 as the administrator? Do you use this option at times? I wonder if I can modify my shortcut to X3 so that I don't have to always right click it? You mentioned installing X3 as the administrator. Is there a trick to that also?
 
Sorry for all the questions, you've really gotten my curiosity up about this.

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#7
markyzno
Max Output Level: -66 dBFS
  • Total Posts : 1216
  • Joined: 2011/02/08 06:40:20
  • Location: UK
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 04:54:10 (permalink) ☄ Helpfulby mettelus 2014/04/18 11:44:38
gmp
robert_e_bone
Running programs while logged on to your computer as a user that happens to be an administrator is NOT, repeat NOT, the same as running a program using the explicit Run As Administrator option.
 
The above is an important distinction.
 
Even users that are Administrators get a restricted set of 'execution token privileges.  Setting the EXPLICIT option for a program to launch with Run As Administrator grants an elevated set of execution privileges.
 
Soooooo, again, I ask you to try launching Sonar with the explicit setting of Run As Administrator, and see if that helps.  To do so, right-click on the launch icon for Sonar, then click on Run As Administrator.
 
Bob Bone
 





 
Thanks Bob, this was all new to me. I see that right click option and will try it. So is it possible that I may have to always run X3 as the administrator? Do you use this option at times? I wonder if I can modify my shortcut to X3 so that I don't have to always right click it? You mentioned installing X3 as the administrator. Is there a trick to that also?
 
Sorry for all the questions, you've really gotten my curiosity up about this.




Right click on the Sonar.exe icon, goto properties, goto the compatibility tab, then at the botton check the Run this program as admin check box. This will make it ALWAYS run in explicit admin mode.
 
Btw, I agree with Alex, Start using 64bit Sonar on a 64bit OS. It can remove alot of gremlins.

Sonar Platinum 64 bit > Pro tools 10.3.2 >Intel i7 3770K > 16Gb Ram > Gigabyte Z77-D3H Motherboard> NVIDIA GeForce GTX 660 2 GB > ATi RADEON HD5700 > 240GB OCZ Agility 3 SSD> Win 10 home 64 bit> Delta 1010 > MOTU Audio Express > MA-15D's > NI Ultimate 9 > NI Kontrol S61 1.1 > NI MAschine Studio 2.3 / KORG MS-20 Mini - Arturia MicroBrute > KORG SQ1 - KORG Kaoss Pad KP3 > iPad and IO Dock 2 running various bits > Bunch of guitars >

Sound Design on IMDB --
 
#8
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 09:23:37 (permalink)
As noted above, yes you can change it to always run as administrator.  That is what I did, and I always both install and run Sonar versions with Run As Administrator permanently set.
 
Again - I cannot guarantee that this is what your issues are caused by, but it is easy enough to try, and has fixed other weirdness on occasion, as reported by others in the past.
 
And, if in Full-Screen mode, you can hit ALT+Tab to switch applications in Windows, and this should allow you to see your task bar, once you switch to either whatever else is running, or to the desktop.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#9
soundman32
Max Output Level: -90 dBFS
  • Total Posts : 45
  • Joined: 2007/10/09 03:57:32
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 09:46:39 (permalink)
Although I understand why people still say "run as administrator", on a modern program (which I believe X3 is), there should be NO reason for the user to need to be administrator.  If there is a reason, then Sonar should hang it's head in shame.  
 
I've been a professional programmer on Windows for the last 20 odd years, and it is professional pride that made sure I followed all the advice that MS gave about coding for normal users.  There is no excuse for it these days, except for sloppy programmers.
#10
jb101
Max Output Level: -46 dBFS
  • Total Posts : 2946
  • Joined: 2011/12/04 05:26:10
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 10:22:17 (permalink)
soundman32
Although I understand why people still say "run as administrator", on a modern program (which I believe X3 is), there should be NO reason for the user to need to be administrator.  If there is a reason, then Sonar should hang it's head in shame.  
 
I've been a professional programmer on Windows for the last 20 odd years, and it is professional pride that made sure I followed all the advice that MS gave about coding for normal users.  There is no excuse for it these days, except for sloppy programmers.


I believe part of the reason to Run as Administrator has to do with certain plug ins, particularly legacy ones, rather than Sonar itself.

 Sonar Platinum
#11
scook
Forum Host
  • Total Posts : 24146
  • Joined: 2005/07/27 13:43:57
  • Location: TX
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 10:28:30 (permalink)
X3 by itself does not need to run as administrator, it may be necessary for some older plug-ins. And it may also be necessary for BitBridge to be configured to run as administrator too (although not in this case as 32bit X3 does not use BitBridge). As a professional programmer any help or suggestions on how to get these old dlls to work without elevated privileges or registry hacks would be greatly appreciated.
 
As best I can tell the stability issues are not with new projects but running pre-X series projects in X3. Even taking 64bit out of the loop by running the 32bit X3 host, there have been considerable changes to SONAR and the underlying libraries that may have issues with old plug-ins. In general SONAR is backward compatible but there are exceptions.
#12
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 11:04:04 (permalink)
I concur on older plugins being the chief reason for running Sonar as administrator.
 
I do it just to make sure I give Sonar the best chance of running without issues - whatever the potential cause.  It is simply one extra click or hitting Enter to convince Windows to let Sonar run, so I really don't give two hoots that I have to do that.
 
I also always run the installs with Run As Administrator.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#13
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 11:32:24 (permalink)
markyzno
gmp
robert_e_bone
Running programs while logged on to your computer as a user that happens to be an administrator is NOT, repeat NOT, the same as running a program using the explicit Run As Administrator option.
 
The above is an important distinction.
 
Even users that are Administrators get a restricted set of 'execution token privileges.  Setting the EXPLICIT option for a program to launch with Run As Administrator grants an elevated set of execution privileges.
 
Soooooo, again, I ask you to try launching Sonar with the explicit setting of Run As Administrator, and see if that helps.  To do so, right-click on the launch icon for Sonar, then click on Run As Administrator.
 
Bob Bone
 





 
Thanks Bob, this was all new to me. I see that right click option and will try it. So is it possible that I may have to always run X3 as the administrator? Do you use this option at times? I wonder if I can modify my shortcut to X3 so that I don't have to always right click it? You mentioned installing X3 as the administrator. Is there a trick to that also?
 
Sorry for all the questions, you've really gotten my curiosity up about this.




Right click on the Sonar.exe icon, goto properties, goto the compatibility tab, then at the botton check the Run this program as admin check box. This will make it ALWAYS run in explicit admin mode.
 
Btw, I agree with Alex, Start using 64bit Sonar on a 64bit OS. It can remove alot of gremlins.




I do plan on doing that, maybe sooner than I anticipated, since several of you have mentioned it. There has been such transition going from 8.5 to X3 that I'm trying keep as simple as I can at first, yet if the crashes continue even running as administrator, I'll install the 64 bit X3 and see what that does.

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#14
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 11:35:17 (permalink)
robert_e_bone
I concur on older plugins being the chief reason for running Sonar as administrator.
 
I do it just to make sure I give Sonar the best chance of running without issues - whatever the potential cause.  It is simply one extra click or hitting Enter to convince Windows to let Sonar run, so I really don't give two hoots that I have to do that.
 
I also always run the installs with Run As Administrator.
 
Bob Bone
 




I agree totally, especially since you've explained how easy it is to always run as administrator. Why not? I have a pretty complicated setup with lots of variables, so I'd rather play it as safe as possible.

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#15
Anderton
Max Output Level: 0 dBFS
  • Total Posts : 14070
  • Joined: 2003/11/06 14:02:03
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 11:36:00 (permalink)
Cakewalk's greatest number of customer service issues relate to third-party plug-ins.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#16
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 11:56:10 (permalink)
@GMP - if you still have issues, then I think some closer examination of your download/installation/system is in order.
 
It might be something like Windows maintenance not being up to data prior to doing the Sonar X3 install.  Perhaps antivirus software was running during download and/or install and interfered with things.  Possibly want to try a complete removal of the current install of X3 and do it again with Run As Administrator.  Do these issues occur with all projects in X3, opening of older projects in X3, with particular plugins present, or perhaps with no plugins present?
 
Do the original download files have hash values that match the published hash values from the Sonar install page from the web site?
 
Lots of stuff to look at.  The fact that not so many folks report these kinds of issues suggests it is something unique to your system, or download, or install, or 3rd-party plugins.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#17
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 21:13:06 (permalink)
Today I ran X3 32 bit as the administrator. THings went fine for a few hours then late in the day, I had a project up that was using a lot of memory with softsynths. I did a windows search on my many FX folders for some FX. I found 15 mp3s that I tried to drag in to X3. As soon as I tried, it crashed.
 
I reopened X3 and this time, I was listening to the FX using Windows Media Player, while the song was loading. It crashed again. So I stopped using Windows Media Player and reopened X3. THis time I only dragged 2 mp3s into X3, one at a time to be safe.  It was ok for the next hour.
 
X3 is clearly far more finicky about me multitasking than 8.5 is. The littlest thing crashes it. I'm positive I could have done the same thing with 8.5 and it wouldn't have crashed.
 
Any suggestions on how to track this problem down?
 
 

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#18
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 21:45:10 (permalink)
My guess is you have Sonar and Windows Media Player both using ASIO drivers.
 
Try disabling all Windows sounds, and also try setting your Windows default audio device to use the on-board sound, rather than your audio interface.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#19
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 22:19:58 (permalink)
robert_e_bone
My guess is you have Sonar and Windows Media Player both using ASIO drivers.
 
Try disabling all Windows sounds, and also try setting your Windows default audio device to use the on-board sound, rather than your audio interface.
 
Bob Bone
 





 
you're correct Sonar and Windows Media Player both using ASIO drivers.  That was what most people were advising years ago in XP. So that's not a good idea anymore?
 
I haven't checked control panel / sounds in a while. Under playback I was surprised to see only 1 item listed "Remote audio default device". It used to have my 2 Layla 24 PCI cards listed there and I could choose either one as the default playback device. I have 2 Layla 24 cards synced together using wordclock.
 
When I did all these Windows updates, I also ran the Intel driver utility like Cakewalk suggested. It showed I needed to update a few motherboard items. One of which was the onboard sound card.
 
I went ahead and updated it also, but i have it disabled in the bios. That was the advice people in this forum were giving years ago, maybe that's not the case anymore, since you suggested I use that onboard audio for Windows Media Player. I wonder if updating that driver is what changed control panel / sounds to "Remote audio default device" instead of my 2 Layla cards.
 
Under Sounds tab is Sound Scheme - no sounds. I know in XP when I opened my FX folder it would use "search companion" to do the searches and even though I had "no sounds" selected in control panel, I would still get this funny little sound in the search companion. I'm fairly new to Win 7, so I don't remember if that funny little sound is going on, if so maybe that had something to do with the crash today.
 
I'll go ahead and enable my onboard sound in the bios. I may reinstall my Layla 24 driver and see if the onboard sounds and Laylas all show up under control panel - sounds.
 
Thanks for the advice,

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#20
scook
Forum Host
  • Total Posts : 24146
  • Joined: 2005/07/27 13:43:57
  • Location: TX
  • Status: offline
Re: Lots of crashes with X3 2014/04/18 22:31:59 (permalink)
gmp
you're correct Sonar and Windows Media Player both using ASIO drivers.  That was what most people were advising years ago in XP. So that's not a good idea anymore?

Keep in mind there is a combination of 32bit and 64bit applications attempting access the interface. This was not the case on the XP installation. I have no difficulty running 64bit SONAR with 64bit WMP using the same interface. But I would not recommend moving to 64bit SONAR without at least 8GB of RAM.
post edited by scook - 2014/04/19 00:07:37
#21
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 00:23:24 (permalink)
scook
gmp
you're correct Sonar and Windows Media Player both using ASIO drivers.  That was what most people were advising years ago in XP. So that's not a good idea anymore?

Keep in mind there is a combination of 32bit and 64bit applications attempting access the interface. This was not the case on the XP installation. I have no difficulty running 64bit SONAR with 64bit WMP using the same interface. But I would not recommend moving to 64bit SONAR without at least 8GB of RAM.




I see, right now I have 4 gigs of Ram. It's been a very long time since I got RAM. Any suggestions on where to get it and how to make sure it's compatible with my system?

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#22
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 01:15:29 (permalink)
Sometimes it works and sometimes it does not.  (apps and ASIO access)
 
I avoid the whole issue by keeping everything but Sonar and stand-alone things like Dim Pro and Kontakt away from using the audio interface.  The hard-code music apps are all that get pointed to the audio interface, and everything else uses the on-board sound.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#23
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 02:01:55 (permalink)
robert_e_bone
Sometimes it works and sometimes it does not.  (apps and ASIO access)
 
I avoid the whole issue by keeping everything but Sonar and stand-alone things like Dim Pro and Kontakt away from using the audio interface.  The hard-code music apps are all that get pointed to the audio interface, and everything else uses the on-board sound.
 
Bob Bone
 





I'm curious, what falls in the category of "everything"? The only thing I can think of is Windows Media Player. I suppose that's accomplished by choosing your onboard sound in control panel/sounds/playback. So in Sonar doesn't your onboard sound show up in Sonar audio options? Do you not check them under drivers?

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#24
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 08:09:16 (permalink)
When you set the Driver Mode in Sonar to ASIO, and then go back to the audio devices screen, only devices that have ASIO drivers appear as audio devices, so only the audio interface appears and able to be selected.
 
'Everything' for me refers to not only IE, Chrome, and Windows Media Player, I also have additional music applications - such as one called The Amazing Slow Downer, and by telling Windows to use the on-board sound as the default audio device - I can play any or all of them concurrently with no worries about interfering with Sonar, since Sonar uses the audio interface and ASIO drivers, rather than the WDM drivers that the on-board sound uses.
 
Because I have multiple sets of speakers, it is easy to have multiple sound output methods and hardware in place.  The reference monitors are hooked to the audio interface.  
 
I have 2 different choices for handling getting the sounds from the on-board sound chip to routed to speakers. 
 
1st method is the one I use most often, which is that I have a splitter (stereo mini to two 1/4" mono), with the two quarter-inch outputs from the splitter fed into a couple of inputs of my audio interface.  This arrangement gives me both Sonar's output and any of the non-Sonar apps that use the on-board sound (like Windows Media Player) coming through one set of speakers.
 
If I need those inputs from the audio interface, I then simply tell Windows to use the HDMI capabilities of one of my HDTV's I use as display monitors, as the Windows default audio device.  The TV/monitor has its own speakers, and I do not have to unplug anything from the computer in order to switch the audio routing.  I only need to unplug the 2 instrument cables from the input ports of the audio interface (the ones carrying audio from the splitter that is plugged into the speaker jack in the back of the computer).
 
I ROUTINELY use either The Amazing Slow Downer, or am playing things through either Windows Media Player or YouTube in Chrome, at the same time I am in the process of recording keyboards in Sonar, and because of the applications that are running only Sonar is using the audio interface's ASIO drivers, and the rest use the on-board sound, there is NO problem whatsoever with having any combination of those applications running concurrently.
 
I hope that helps explain what I was talking about.  For ME, the above works very well.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#25
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 13:00:30 (permalink)
robert_e_bone
When you set the Driver Mode in Sonar to ASIO, and then go back to the audio devices screen, only devices that have ASIO drivers appear as audio devices, so only the audio interface appears and able to be selected.
 
'Everything' for me refers to not only IE, Chrome, and Windows Media Player, I also have additional music applications - such as one called The Amazing Slow Downer, and by telling Windows to use the on-board sound as the default audio device - I can play any or all of them concurrently with no worries about interfering with Sonar, since Sonar uses the audio interface and ASIO drivers, rather than the WDM drivers that the on-board sound uses.
 
Because I have multiple sets of speakers, it is easy to have multiple sound output methods and hardware in place.  The reference monitors are hooked to the audio interface.  
 
I have 2 different choices for handling getting the sounds from the on-board sound chip to routed to speakers. 
 
1st method is the one I use most often, which is that I have a splitter (stereo mini to two 1/4" mono), with the two quarter-inch outputs from the splitter fed into a couple of inputs of my audio interface.  This arrangement gives me both Sonar's output and any of the non-Sonar apps that use the on-board sound (like Windows Media Player) coming through one set of speakers.
 
If I need those inputs from the audio interface, I then simply tell Windows to use the HDMI capabilities of one of my HDTV's I use as display monitors, as the Windows default audio device.  The TV/monitor has its own speakers, and I do not have to unplug anything from the computer in order to switch the audio routing.  I only need to unplug the 2 instrument cables from the input ports of the audio interface (the ones carrying audio from the splitter that is plugged into the speaker jack in the back of the computer).
 
I ROUTINELY use either The Amazing Slow Downer, or am playing things through either Windows Media Player or YouTube in Chrome, at the same time I am in the process of recording keyboards in Sonar, and because of the applications that are running only Sonar is using the audio interface's ASIO drivers, and the rest use the on-board sound, there is NO problem whatsoever with having any combination of those applications running concurrently.
 
I hope that helps explain what I was talking about.  For ME, the above works very well.
 
Bob Bone
 





Very good explanation - very helpful. I've already enabled my onboard sound in the bios and it's showing up in Win 7. Now in control panel/sounds, both my Layla cards and the onboard sound are all showing up. I uninstalled X3 and reinstalled as the administrator. I'll be trying the onboard sound soon with Win media Player.
 
I have an analog mixing board, so it'll be easy to bring the onboard sound into that. Win media Player worked pretty well with XP, now I understand why it hasn't done well in Win 7, because it's a 64 bit app and I'm currently running Sonar as a 32 bit app.
 
If I go to 64 bit X3 in the near future, will my current 4 gigs of RAM work as well as it does in 32 bit or does it need more to do the same thing? The reason I'm asking is I'd first want to test the waters with 64 bit before buying the RAM.
 
Hopefully next week, I'll have much better results. If not, I assume I may need to revert to an old Acronis image file of my C drive. I have tons of images from every stage of installing Win 7. I've also documented every change i've made in an image file log. So it may not be too difficult to retrace my steps. The first step being to do a complete Windows update on an early image.
 
Thanks for all your help, Bob,

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#26
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 13:49:05 (permalink)
Make sure you go to Preferences>Audio>Driver Settings and chose a Driver Mode of ASIO.  You may have to first uncheck any devices on the Preferences>Audio>Devices screen.
 
Once you set the Driver Mode to ASIO and click Apply, then when you go back to your Devices screen, you should only see devices that support ASIO, like your audio interface.
 
Try the above, 
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#27
gmp
Max Output Level: -70 dBFS
  • Total Posts : 1033
  • Joined: 2003/11/08 04:14:02
  • Location: Nashville, TN
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 13:52:50 (permalink)
I just connected the headphone out of my onboard sound to my mixing board and Win Media Player works great and is totally independent of X3. I can, like the old days, play Win Media Player and Sonar at the same time, which is great for matching tempos or all sorts of other stuff, like playing youtubes at the same time Sonar is playing or recording. This one thing has removed a major PITA, thanks so much.
 
And you're so right the onboard sound doesn't show up in X3, since I'm using Asio. Many years ago Echo recommended us using the WDM driver and I guess that was when we were discouraged from using the onboard sound and disabled it in the bios. It's a new ballgame with new rules.

Gerry Peters
Midi Magic Studio
http://gprecordingstudio.com/
Album Productions and Songwriter Resources
Cakewalk By Bandlab, Platinum 64 + 32 bit, Studiocat AsRock Z97 motherboard, Haswell CPU 4790k @ 4.4GHz, RAM 16GB DDR3/1600, Windows 10 Pro all updates including optional, MOTU AVB Ultralite sound card/Midi interface/Dig mixer, onboard Video HD4600. Midisport 2x2 midi interface, Vienna Instruments, Ivory II piano, Komplete 9, Superior drummer. 5 HD's - OS drive 250GB SSD, Samples drive 1 500GB SSD,  3 data HDs - total of 6.5T
#28
robert_e_bone
Moderator
  • Total Posts : 8968
  • Joined: 2007/12/26 22:09:28
  • Location: Palatine, IL
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 14:23:05 (permalink)
This should make things a LOT more stable, as well as sounding better.
 
If this stabilizes things for you, please then consider editing the first post of this thread, and add something like 'Solved' to the subject line.  That way, folks looking for a similar solution will know there is one in the thread.
 
Glad this helped you out :)
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
#29
thomasabarnes
Max Output Level: -43 dBFS
  • Total Posts : 3234
  • Joined: 2003/11/11 03:19:17
  • Location: Milwaukee, WI USA
  • Status: offline
Re: Lots of crashes with X3 2014/04/19 18:32:27 (permalink)
gmp
scook
gmp
you're correct Sonar and Windows Media Player both using ASIO drivers.  That was what most people were advising years ago in XP. So that's not a good idea anymore?

Keep in mind there is a combination of 32bit and 64bit applications attempting access the interface. This was not the case on the XP installation. I have no difficulty running 64bit SONAR with 64bit WMP using the same interface. But I would not recommend moving to 64bit SONAR without at least 8GB of RAM.




I see, right now I have 4 gigs of Ram. It's been a very long time since I got RAM. Any suggestions on where to get it and how to make sure it's compatible with my system?




Hi gmp:
 
You can go to http://www.crucial.com/store/drammemory.aspx to get memory for your system. There is a tool there you can use to scan your system, and it will bring up a list of hits for compatible memory for your system. The list will also list other compatible hardware for your system that you can buy from the site, such as internal hard drives and solid state hard drives.
 
I just used the scan tool from the site and bought 24GB of memory for my system this month. I have received and installed the memory. I'm happy. My system is, now, maxed out on memory and running better.
 
I think the general consensus is to go with a 64bit Windows version if you have or will be using more than 4GB of RAM. Different Windows versions have different physical memory limitations, as well. So, before you buy a Windows version, know the physical memory limitations of the Windows version you want. See the charts in the link below for the physical memory limitations for the various Windows versions:
 
http://msdn.microsoft.com...aa366778(v=vs.85).aspx
post edited by thomasabarnes - 2014/04/19 19:01:08


"It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant.

SONAR Platinum X64 (jBridge), Windows 10 Pro 64-Bit, Core i7 990X Extreme Edition Processor 3.46 GHz 6 Cores, Gigabyte EX58-UD5, Crucial Ballistix 24GB 1333MHz DDR3 @1333 MHz, TASCAM UH-7000, Behringer X-Touch, EVGA GTX 980TI Superclocked 6GB, 1TB Samsung EVO 850 SSD, 150GB, 320GB, 1TB 7200rpm HDDs
#30
Page: 12 > Showing page 1 of 2
Jump to:
© 2024 APG vNext Commercial Version 5.1