Has anyone received notification from BandLab about their choices for mug and T-Shirt orders?

I placed my order on April 6th and haven’t heard a thing. Mind you they haven’t debited my credit card either. Very strange.

I sent BandLab an email on the 21st and no reply.

Hi Mudgel, my name is Jeremy and I'm sorry for any trouble or frustration and thank you again for your donation. We sent you an email when we received the donation and I just sent you another now. Please check your spam folder and let me know if you got the email this time. Thanks!

WOW...........
Hi Jeremy.....so impressed !!!
Rapid response.....................and on a weekend too.
Only serves as a strong indicator that the Bandlab Team is working round the clock.......one eye on the 
software projects and apparently, the other on this forum ........;) LOL
...BUT Nice to know.
Cheers.....Frank in OZ
 

Welcome, Jeremy!

I did receive an email as acknowledgement of my donation. That email suggested that BandLab would be in touch soon to sort out choices.

That was the day after my donation which was made on April 6th, 3 weeks ago. No update since other than a post by Meng in a thread where I commented stating it would take a couple of weeks. Again still no update.

On the 21st I sent a general enquiry to BandLab to see if there was any updated information. That email has not been answered.

Jeremy has emailed me in response to this thread (thank you) but there is still no answer to my question regarding a time line for making our choices. And that’s not even taking into consideration, fulfilling the orders and delivery world wide.

Rest assured I don’t want to stir up trouble; I’m just after information.

.

I have received several e-mails since my donation.  The last one was to select what I wanted.  That was at least a week ago.  I don't know if its been shipped or how long it will take.  I assume coming from Hong Kong.
 

Thanks all. I'm sorry, Mike. You're right, we could have been more in touch with updates. I wrote you back again and I'm sorry, but I can't seem to find any other emails from you other than the thread we're currently actively responding to now. 
 
As I mentioned in my email response, we reached out to a bunch of people who donated to the mug reward level on Friday. We'll be reaching out to everyone in the upcoming week or two. It's taken time due to the amazing response, but also to source the rewards. I'm sorry, we could have been more in touch and I apologize for the frustration.
 
And I don't think anyone is trying to start trouble! If I wrote an email and didn't get a response, I'd get fired up and look for another channel to communicate. It worked, so, well done, sir!

My not starting trouble was just a general comment not directed at you Jeremy. Thanks for getting back and sorting out the missed email issue. Look forward to making my picks very soon.

Glad to hear that the process of getting back to people and sorting out their choices has commenced.

Frank Harvey
WOW...........
Hi Jeremy.....so impressed !!!
Rapid response.....................and on a weekend too.
Only serves as a strong indicator that the Bandlab Team is working round the clock.......one eye on the 
software projects and apparently, the other on this forum ........;) LOL
...BUT Nice to know.
Cheers.....Frank in OZ
 

Little things/little minds and all that

“Strong indicator “ haha ,thanks for the laugh

^ Really? 
My experience so far is that BandLab is working VERY hard to make Cakewalk a continued success!
I'm actually extremely happy so see that the response has been "amazing"!
Loving my experience with BandLab!!!
 
T