Well futile exercise. Like an episode of "Electric Dreams" where an automated society keeps going on without any people. I couldn't get them to understand the problem until finally one kind android told me she couldn't help me because she is responsible only for the online store - and she sent me a link to the Cakewalk store to resolve the matter. Left-hand meet right-hand.
Sorry folks. (I know it's not helpful here but I am very glad I bought Sonar outright when I did the lifetime update deal and apart from PayPal I have always been very leery of 3rd party e-commerce services.) Without an intervention from "somebody" who set up the original agreement between themselves and "Cakewalk" (the former subsidiary of Gibson), I am guessing these emails are going to go on in perpetuity. Oh INTERNET.