• SONAR
  • No response from Splat 2016.09 when bounce to clips SOLVED!
2016/10/01 16:57:12
bz2838
Splat quits responding when I try to bounce take lanes to clips on a vocal track. Anyone else have this problem? I'm using the latest build, 22.,9.0 BUILD 36 (2016.09) -x64..
2016/10/02 16:31:39
Keith Albright [Cakewalk]
Not seeing any issue with that here.
Do you have any clip fx or region fx?
Perhaps a plugin is crashing.
 
If SONAR appears hung,
1) grab procdump from here:
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
 
2) extract it.  In Explorer, click on the zip and in Windows click the Extract tab under the Compressed Folder Tools  then click the Extract all button.  It will offer to put it in the .\Downloads\ProcDump folder, that's fine.
 
3) open cmd prompt. If the search box is visible, type
cmd
and click on Command Prompt. 
Otherwise, you can use Win + R and type cmd in the Edit box of the Run window.
Or right click Start button and choose Command Prompt.
 
4) switch to the folder where procdump was extracted. 
> cd .\Downloads\ProcDump
and press enter.  The > is the prompt, you will see that on screen, no need to type that.
Or, if you extracted to a different folder, issue cd to whatever that location is.
 
5) Have procdump create a minidump file.  (use procdump for 32-bit, procdump64 for 64-bit)
> procdump64 sonarplat.exe
and press enter
 
Then attach the resulting .dmp file send that in a problem report.
To easily see the file, from command prompt, type
> start .
and press enter.
and post the bug number here.
 
Thanks
Keith
2016/10/02 18:16:11
bz2838
Many thanks, Keith, you were correct, it was a plugin, I removed all plugins on the track and it bounced as expected. 
I'll mark this one solved.  Thanks again!
2016/10/02 18:22:00
Noel Borthwick [Cakewalk]
Cool can you report back which plugin it was? 
thanks,
Noel
2016/10/02 18:27:03
bz2838
I removed three plugins on the vocal track, VX-64 Vocal Strip, Izotope Neutrino, and Waves Vocal Rider. 
Thanks again,
Buz
2016/10/02 19:27:14
Noel Borthwick [Cakewalk]
And if you put them back does the problem come back? Id like to try and reproduce this if possible. See if you can use a process of elimination to find out if one of those plugins causes the issue.
Also if you had load balancing enabled disable it for troubleshooting.
2016/10/02 19:54:56
bz2838
It is the Waves Vocal Rider that caused the problem, it bounced successfully with the VX-64 Vocal Strip, and  Izotope Neutrino.  I did not have load balancing enabled when I had this problem, but I enabled load balancing, and again, it was a successful bounce, so the problem has to be the Waves Vocal Rider.  Hope this helps.
Thanks again, Noel!
Buz
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