See if they hem and haw! :D. Also, there can be strange issues with the windows 10 firewire drivers. You usually have three options with the firewire cards: 1. legacy 2. the chipset and 3. the generic microsoft. Try all three (that is if your using firewire).
Btw the irig37 bug is a real bug. It keeps SPLAT from opening. I mentioned it in the problems section, don't know if they heard. This has nothing to do with Phil's issue.