• SONAR
  • No customer support - been battling install problem now for 2 months
2016/09/20 20:47:50
bobsacco
Mike Lally in customer support wrote me an email telling me that he "manually placed your SONAR 8 registration into your new account".
 
Ever since then, my SONAR program will NOT register.
 
I've been emailing and posting here on the forums but I'm getting no answers.
 
Anyone have any other ideas?
 
This is really weird. I've never dealt with a software company so unresponsive to paying customers.
 
-b
2016/09/20 20:53:50
bitman
I saw an ad sometime ago on the NHL channel where Alex Ovechkin and another Russian hockey player broke into the ESPN offices via the acoustic ceiling.
 
 
 
2016/09/20 22:24:39
telecharge
I suppose an unrelated sports story is apropos since it seems only cheerleaders are welcome here.
 
bobsacco
Anyone have any other ideas?



Have you checked "My Products" in your Cakewalk account to see if it's there? If it is, does the version and serial number match what you're trying to use?
2016/09/21 01:57:16
The Grim
telecharge
 
I suppose an unrelated sports story is apropos since it seems only cheerleaders are welcome here.




lol
 
the sad part is that that is funny not only because of it's wittiness, but equally because it seems to be very true  
 
full points to you telecharge
 
2016/09/21 02:04:37
kevinwal
OP, what behavior are you seeing? What steps are you taking?
2016/09/21 11:32:15
bobsacco
yep...all I hear is crickets....that's what I thought...
2016/09/21 11:52:51
paulevs
You are hoping that support will answer you here? I'm afraid they probably will not.
2016/09/21 13:26:37
Bristol_Jonesey
bobsacco
yep...all I hear is crickets....that's what I thought...


  1. Try answering kevinwals question
  2. This is a peer to peer forum where numerous members will do their level best to help solve your problems
  3. The wisecracks help no-one
2016/09/21 14:59:52
ampfixer
There is no tech support for Sonar 8 since it's retired. Are you trying to install new software?
 
The OP doesn't say if it's an account problem or an installation problem. More info please or help will not be possible.
2016/09/21 15:08:51
scook
It is a difficult story to follow as the OP has created several threads. In addition to this one there are
http://forum.cakewalk.com/FindPost/3466252
http://forum.cakewalk.com/FindPost/3476694
http://forum.cakewalk.com/FindPost/3482039
 
From what I can tell, it all started with a problem trying to reinstall SONAR 8. Cakewalk support added the product to the user's SSO account at the user's request. Subsequently the user has tried and failed to contact Cakewalk support about an installation issue. SONAR 8 support was discontinued years ago. Unfortunately, the forum has been unable to solve the issue either.
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