telecharge
I went back and checked my invoice. There is no mention of version number or year. It simply says, "SONAR Platinum Crossgrade from SONAR Professional or any SONAR Studio." So, I went and checked a few reseller websites. Sure enough, no mention of version number or year on the Sonar crossgrade pages. Can you see how this would be confusing to the customer?
 
I will extend Cakewalk another kindness. You may be missing out on some sales as I noticed several of your resellers still have outdated information about lifetime updates ending August 31, 2016.

 
You won't see any mentions of version numbers or years on those dealer sites because what they offer is not the Steam SKU's, which are exclusive. While other resellers and digital store fronts sell our product, all delivery is still handled through our delivery backend.
 
Steam offerings are exclusive to the Steam store and Steam client for delivery.
 

telecharge
It's probably a good idea to get this information in your Knowledge Base, don't you think? There's only 1 tag that has "Steam" as part of it and when I search for the term "Steam" I get 8 results, none of which have this information. Posting it to the Steam community would be useful as well.

 
It's now been added to the STEAM store pages legal/details section.
 
Though it is already covered in the STEAM Subscriber Agreement.
 

STEAM Subscriber Agreement...
 B. Subscriptions; Content and Services
As a Subscriber you may obtain access to certain services, software and content available to Subscribers. The Steam client software and any other software, content, and updates you download or access via Steam, including but not limited to Valve or third-party video games and in-game content, and any virtual items you trade, sell or purchase in a Steam Subscription Marketplace are referred to in this Agreement as “Content and Services”; the rights to access and/or use any Contents and Services accessible through Steam are referred to in this Agreement as "Subscriptions."
 
...
 
2. LICENSES
A. General Content and Services License
Steam and your Subscription(s) require the automatic download and installation of Content and Services onto your computer. Valve hereby grants, and you accept, a non-exclusive license and right, to use the Content and Services for your personal, non-commercial use (except where commercial use is expressly allowed herein or in the applicable Subscription Terms). This license ends upon termination of (a) this Agreement or (b) a Subscription that includes the license. The Content and Services are licensed, not sold. Your license confers no title or ownership in the Content and Services. To make use of the Content and Services, you must have a Steam Account and you may be required to be running the Steam client and maintaining a connection to the Internet.

 
The entirety of the most current license agreement can be found here: http://store.steampowered.om/subscriber_agreement/
 

telecharge
 Should I PM you here or on Steam?

Whichever you prefer. Though this forum is a bit more robust in regards to guaranteed message delivery, so I'd recommend here.
 

For the record, I didn't purchase Sonar Platinum from Steam. I never said I did. What I need help with is integrating the Cakewalk software I did purchase on Steam with my non-Steam Sonar Platinum host.

All this ink spilled and time wasted when this could all be resolved with a 10-15 minute phone call.

telecharge
For the record, I didn't purchase Sonar Platinum from Steam. I never said I did. 

Sorry, my mistake. It was unclear in this thread and I saw multiple registrations to STEAM in your account, one was the 2015 SONAR Steam Edition. You also brought up the Steam Lifetime DLC offer, which muddied the waters further. Just to add, the reason you received that e-mail was because you had a prior SONAR Steam registration. 
 

telechargeWhat I need help with is integrating the Cakewalk software I did purchase on Steam with my non-Steam Sonar Platinum host.

Okay, what is the specific issue you are running into in doing this? Any standalone VST's on STEAM simply need to be installed and registered (if required), and SONAR needs to be pointed towards the correct VST locations.

By default paths they are:
32-BIT
[steamlibrary]\common\cakewalk\Vstplugins
[steamlibrary]\common\cakewalk\VST3
 
64-BIT
[steamlibrary]\common\cakewalk\x64\Vstplugins
[steamlibrary]\common\cakewalk\x64\VST3
 

telechargeI did hijack this thread...with no regrets.

 

telechargeAll this ink spilled and time wasted when this could all be resolved with a 10-15 minute phone call.

 
I won't retread on the phone support issue since it's been addressed in other threads on the forum, and we're actively up staffing new representatives. Though this is why we recommend starting new threads for specific issues instead of hijacking existing ones.
 

Seth Kellogg [Cakewalk]
You also brought up the Steam Lifetime DLC offer, which muddied the waters further. Just to add, the reason you received that e-mail was because you had a prior SONAR Steam registration. 

 
I brought it up because I was under the impression that Cakewalk sent me the email because I was affected, and I had no reason to believe I didn't qualify as there was no version or year with my crossgrade.
 

Seth Kellogg [Cakewalk]
Okay, what is the specific issue you are running into in doing this?

 
Thank you very much, Seth, but it is deeper than VST paths, and more that I want to get into via forum or email. Although, beggars can't be choosers, so if email is all I can get, I'll take it.
 

Seth Kellogg [Cakewalk]
I won't retread on the phone support issue since it's been addressed in other threads on the forum, and we're actively up staffing new representatives. Though this is why we recommend starting new threads for specific issues instead of hijacking existing ones.
 

You'll like this.

telecharge

Seth Kellogg [Cakewalk]
You also brought up the Steam Lifetime DLC offer, which muddied the waters further. Just to add, the reason you received that e-mail was because you had a prior SONAR Steam registration. 

 
I brought it up because I was under the impression that Cakewalk sent me the email because I was affected, and I had no reason to believe I didn't qualify as there was no version or year with my crossgrade.
 

Seth Kellogg [Cakewalk]
Okay, what is the specific issue you are running into in doing this?

 
Thank you very much, Seth, but it is deeper than VST paths, and more that I want to get into via forum or email. Although, beggars can't be choosers, so if email is all I can get, I'll take it.
 

Seth Kellogg [Cakewalk]
I won't retread on the phone support issue since it's been addressed in other threads on the forum, and we're actively up staffing new representatives. Though this is why we recommend starting new threads for specific issues instead of hijacking existing ones.
 

You'll like this.

McKools issue was resolved. 

Seth Kellogg [Cakewalk]
 
McKools issue was resolved. 

Bully for McKools.

Anderton
I'd also like to point out that scook, Brundlefly, chuckebaby, and several others have gone way beyond the call of duty in helping people out in the forum with technical issues. They are not Cakewalk staff, so the support they give so generously shows how much they care about this community and SONAR. I learn a lot from their posts and I know others do too.

Absolutey agree!  But I would also add Bob Bone, Bit flipper and you as well, Craig.