It breaks my heart because i have been a loyal Sonar guy for 10 years now, but the Customer service is just horrible.  I am supposed to get Phone support, but they shut down all their incoming phone lines, and I have been waiting DAYS (over a week!!!???) for a call back.  Until they do I am dead in the water.
 
NOW, since i was just about to upgrade to the WONDERFUL new Platinum platform, but I can't for the life of me get a hold of anyone to solve a problem on my Pro platform, what is the incentive for me to have all this EXTRA wonderful upgrades and support when there's no one there?
 
I am used to the "good old days" when working with a company meant competent and available support.  

Preach!

The customer service complaints have been the same for the time I've been on here.  It can't be a surprise, and you should know that 99% of issues get resolved through this forum.
 
If you've been a member since 2005 and are just realizing the cusomer-service issues NOW...

mfwmiles
NOW, since i was just about to upgrade to the WONDERFUL new Platinum platform, but I can't for the life of me get a hold of anyone to solve a problem on my Pro platform, what is the incentive for me to have all this EXTRA wonderful upgrades and support when there's no one there?

I would even extend this to the Feedback Portal that is in the works. Other than my own selfish needs, what is the incentive for me to help better Cakewalk and its products when they're not there for me when I need them?
 

Slugbaby
...and you should know that 99% of issues get resolved through this forum.

You're exaggerating for dramatic effect, right? Sorry, I don't believe that.

We do have a very good track record solving problems. However it can't be done if you don't tell us what the problem is. Also we have no control over CW's support so posting here about that isn't going to get you very far. 
 
 

John
We do have a very good track record solving problems. However it can't be done if you don't tell us what the problem is.

I don't doubt that at all, and I have nothing but respect for anyone who even attempts to help another on these forums.
 

John
Also we have no control over CW's support so posting here about that isn't going to get you very far.

It's all we have!

As a guy who is forced to work with ProTools...let me just say you are going to come back to Sonar, warts and all, fast.  Wait till you have to deal with AVID.
 
 

I purchase everything I can from Sweetwater Sound.  Their tech support is outstanding.  I bet you if purchased your computer from Jim at studiocat you could get help also.
 

Jimbo 88
As a guy who is forced to work with ProTools...let me just say you are going to come back to Sonar, warts and all, fast.  Wait till you have to deal with AVID.

I don't know about coming back to Sonar, but moving to Pro Tools would be a last resort. Thankfully, there is plenty of competition in the DAW space.

mfwmiles
It breaks my heart because i have been a loyal Sonar guy for 10 years now, but the Customer service is just horrible.  I am supposed to get Phone support, but they shut down all their incoming phone lines, and I have been waiting DAYS (over a week!!!???) for a call back.  Until they do I am dead in the water.
 
NOW, since i was just about to upgrade to the WONDERFUL new Platinum platform, but I can't for the life of me get a hold of anyone to solve a problem on my Pro platform, what is the incentive for me to have all this EXTRA wonderful upgrades and support when there's no one there?
 
I am used to the "good old days" when working with a company meant competent and available support.  

Good luck with AVID, you might want to test those waters first before you jump ship.  
 
You might want to post your problem here.