Forums are where it's at for getting help these day's. If your old Ford truck has an issue do you call Ford, No you join the huge community of Ford Truck owners and will get help way faster. Sometimes within an hour.
 
When I have computer issues I go on the NCIX forum. I get top notch answers from knowledgeable techs and  it's always bang on. Good forums are not always easy to find but this one is defiantly Cakewalks biggest asset.
 
I've never had to contact support so cannot comment on the service. I always figure it out buy reading or asking here. And Cake staff are always here answering a lot of the questions and always solving issues. There's a process here to complain about bugs. There's a feature request forum if you don't like the way things work.
I sure don't see that at the Steinberg forum.
 

Cactus Music
 
I've never had to contact support so cannot comment on the service.

This is a popular refrain of the old heads and forum faithful. Bully for you, but that's cold comfort for those who need help. I know it's difficult to see a company you've invested so much time in be criticized, but it is what it is.

I can't find any posts from you about the problem you are having.  Please tell us!  I spent 2 months in the spring fixing Sonar...it was hair raising but i finally got everything sorted out.  I got all my ideas from this forum.  Never once did I even think of bothering Cakewalk...because I can't wait.  And what would I tell them...when the problem itself is elusive?  After what I did I read all the trouble posts and help if I can.  I can only find one post from you out of 100+...where did they all go?  Are they just too old?

I hate to admit it....I cheated with Avid for 3 years (I got no satisfaction at all)...I came back to my faithful Sonar;she  will be mine until I die or 2037(the end of the digital world) ... 

Thedoccal
I can't find any posts from you about the problem you are having.  Please tell us!

I really appreciate it, Richie, but I don't care to rehash it. It largely has to do with reconciling/integrating my Cakewalk account/software with the Cakewalk software I purchased through Steam -- which is something most here aren't familiar with.

telecharge

Cactus Music
 
I've never had to contact support so cannot comment on the service.

This is a popular refrain of the old heads and forum faithful. Bully for you, but that's cold comfort for those who need help. I know it's difficult to see a company you've invested so much time in be criticized, but it is what it is.

As explained in the other thread where you've posted about this, apparently the only open ticket involved a problem where Steam needed to handle your issue, not Cakewalk.
 
As I see it, the real problem is that you got a response from Cakewalk indicating they would try to do something. What they should have said was "It's a Steam problem, deal with them, bye." If they had done that, you wouldn't have sat around expecting Cakewalk to do something. I tried to see what Steam support would have said about your issue, but I don't have an account there so didn't sign in to look. 

telecharge

Thedoccal
I can't find any posts from you about the problem you are having.  Please tell us!

I really appreciate it, Richie, but I don't care to rehash it. It largely has to do with reconciling/integrating my Cakewalk account/software with the Cakewalk software I purchased through Steam -- which is something most here aren't familiar with.

 
...because it's a Steam issue, not a Cakewalk issue. You're the first person I've seen come in here expecting to have a steam problem resolved, so it's not surprising people are confused by your issue.

I've already made my case as clearly as I can.
 
At this stage, my issues are beside the point. It's more about if Sonar is going to be a viable solution for me going forward. If I can't count on Cakewalk should I get in a real jam, I need to move on.

Not for nothing but its kind of ironic that a need for tech support is driving you TO protools. Godspeed son.

in a related problem I have Home studio 4 with the code. I cannot find my old account and set up this one.
I want to upgrade but I need to wait now until I can get my old account fixed. I did contact account help.
as I'm seeing here on the forum tech support is backed up. no rush but how long is the wait for help right now?