telecharge

Thedoccal
I can't find any posts from you about the problem you are having.  Please tell us!

I really appreciate it, Richie, but I don't care to rehash it. It largely has to do with reconciling/integrating my Cakewalk account/software with the Cakewalk software I purchased through Steam -- which is something most here aren't familiar with.

OH no, the worst support in the gaming industry.

kitekrazy1
OH no, the worst support in the gaming industry.

True dat.

As mentioned above, Sweetwater offers free lifetime support. That said, in the past they have had to call Cakewalk on a couple of my issues so I don't know what would happen if that came up today.
 
I hope you have a good experience with Pro Tools but if you must leave Sonar, you might think about Logic or some non-Avid solution. Pro Tools is expensive and Avid is not noted for its loving support.

Sonar and this forum are heaven compared to the world of Roland-Digi-Avid-Pro Tools, or whatever name you want to use. I had an issue with PT (Sooner or later I always did...everyone does.) and could not contact anyone, so I went to Guitar Center in Nashville, where I bought it. The manager said he couldn't even get in touch with them. You would think the manager in Nashville would have a hotline to Pro Tools as much business as PT does in that town.
 
I don't know why you're mad at Cakewalk when the issue seems to be with Steam. Are you leaving Steam too because of lack of support? Doesn't sound like they've fixed it either.
 
With all due respect, I don't think you've dealt with the arrogant hell-hole world of Pro Tools. For one thing, it costs more and does less than Platinum, and you're gonna love that iLok. I had so many issues with PT that I finally gave up and came back to SONAR full time and love it.  Unless a lot has changed recently, PT support is TRULY a nightmare and the forums are rude, arrogant, and basically obnoxious to deal with.
 
I had another round of trouble with PT this summer. I went to their forum to ask a simple question and the reaction and replies were beyond rude.  After that experience (and other countless times over the years), I came over here and asked a few simple questions about Sonar. The people here were polite and they answered my questions and helped every way they could. This is the best forum of the DAW world. The hospitality and knowledge base here, plus the upgrade to Platinum with lifetime upgrades, sealed the deal for me.  My DAW life simplified and I started enjoying it again. I'm not messing that up with another excursion into the land of PT or Apple.  
 
As an experiment, go ahead and leave Sonar over a problem that Steam should deal with. Jump in with both feet with ProTools, and make sure you have $700 and six months of time you don't need because if you can't solve a problem with Steam, you are going to be swamped in PT. Try it, but you will be back to Sonar. And when you return you will have a greater appreciation for Sonar and this forum.
 
I'm  not trying to be harsh. I just want you to know that the world of Pro Tools is far from perfect and it's not a quick fix, or a dream come true. Proceed with caution.

mfwmiles
It breaks my heart because i have been a loyal Sonar guy for 10 years now, but the Customer service is just horrible.  I am supposed to get Phone support, but they shut down all their incoming phone lines, and I have been waiting DAYS (over a week!!!???) for a call back.  Until they do I am dead in the water.
 
NOW, since i was just about to upgrade to the WONDERFUL new Platinum platform, but I can't for the life of me get a hold of anyone to solve a problem on my Pro platform, what is the incentive for me to have all this EXTRA wonderful upgrades and support when there's no one there?
 
I am used to the "good old days" when working with a company meant competent and available support.  

what's the point of a post like this and not staying in the discussion?
 
feature request: maybe add a "Cheers and Venting" forum ...

I can chime in on this discussion. Seth is the Cakewalk rep on Steam forums and is VERY helpful. I had the same issue and also had no response from support. When I posted on Steam, Seth replied quickly with the fix I needed. It took a little back and forth to troubleshoot but he was on it!

rule 1 - always trust someone with a cup of coffee for their avatar.
 
I've gone to the problem reporter forum 2x the past few months after having update issues and have received an email response.  While I do miss the days of phone support.. (someone always answered)..  and screen sharing.

I haven't needed customer support from Cakewalk since one incident in about 1995. Any other issues have been quickly resolved on this forum.

SkyDreamer
in a related problem I have Home studio 4 with the code. I cannot find my old account and set up this one.
I want to upgrade but I need to wait now until I can get my old account fixed. I did contact account help.
as I'm seeing here on the forum tech support is backed up. no rush but how long is the wait for help right now?
 

If you haven't already you should post this problem in the Cakewalk Store Forum.

Cakewalk added my HS4 to my account in about a day and a half. Upgrading soon!