As some others here, I have not received any serial per mail.
I tried to call cakewalk and they kept me in the loop for about 30 minute without responding. A second call later I gave up after 15 minutes.
Cause I am calling from Europe, this is getting pretty expensive now.

I sent emails to them in the last weeks and they just did not respond at all.
I have no idea what to do now, cause I cannot afford to wait an hour in a phone loop.

Does somebody have an idea?

Thomas

Are you missing your serial number, registration number, or both?

The **serial number** is supposed to be on the inside cover of the DVD case CWPx-x.xx ---- type.
The **registration number** is sent email and can also be obtained by on-line registering.

Just trying to help... hope you get it sorted...

Thanks for your help.
Unfortunately there is no serial inside the DVD. Just a yellow sticker without a serial number.

ORIGINAL: MrTom

Thanks for your help.
Unfortunately there is no serial inside the DVD. Just a yellow sticker without a serial number.

Ouch... that sucks. I got through after about 15 minutes last thursday... it was about 11:45 EST when I called... if that helps at all.

It's worse than I thought. After another 15 minutes inside the loop, a sleepy guy picked up the phone and told me he will send me an email in a minute.
Because he sounded so slow, I repeated my email twice and what happened:

Nothing...no email...no serial...:-)...

Man, these guys do more than just suck ....

Isn't the 888.225.3925 number a toll-free call from Europe? I get your frustration but, FWIW, taking an offensive tone is unlikely to help.

MrTom most likely your provider (like Tiscali) drops the cakewalk mails. When you call Cakewalk ask them 1. if they can look up your order 2.to send the registration emails to a different email address (work/hotmail/yahoo). I had this trouble last year as well.

Well, they screwed up my order too. They sent it my billing address instead of my shipping address (6 1/2 hour drive away from my new place). However, I called and they seem to have taken care of it. They are supposed to overnight it so I can get it tomorrow. We'll see..... Yeah, you got to wait forever to get thru on the phone. However, I used Skye and my calls were free.

My view is this:
Give 'em a break. They've been really swamped (a good thing for Cakewalk). We all want our upgrades yesterday. But they apparently have a very small staff handling this (no need for a bigger staff the rest of the year).

I don't know if Cakewalk has got plans already, but they should defenetly hire some temps for the next time. After all, they want our $ and we want to give it to them.

I did not want to offend the support guy, just the way you have to get your serial number.
After another call he gave it to me on the phone.
I registered immediatly. Have not received an authorisation code so far, of course :-)...

Btw, can an email provider remove mails? Never heard about this.

Yes they can check a few older threads here. The serial & registration server is blacklisted by quite a few servers (for example tiscali NL, likely all tiscali servers). Emails are not removed just dropped/not accepted. This means your authorisation code (also from noreply@cakewalk.com) is also dropped: I'm afraid you have to call again...

There are many topics on this for example
http://forum.cakewalk.com/tm.asp?m=618285&mpage=1&key=noreply%40cakewalk%2Ecom򖾏