But I recevied a shipment confirmation with a sender noreply@cakewalk.co, so it should not be the email address.
Also I checked the spam.

I think they have a ridicoulous registration system and they know about.
This is the only company where I ever had problems with any emails. So I think, they should do something.

Hate to disagree, but I've had nothing but excellent service from Cake customer support. And I had the same screwed up serial number issue that many were experiencing. Everything solved quickly via e-mail, and all of my upgrade products have arrived in record time. Bravo, Cakewalk!

ORIGINAL: cityrat


Are you missing your serial number, registration number, or both?

The **serial number** is supposed to be on the inside cover of the DVD case CWPx-x.xx ---- type.
The **registration number** is sent email and can also be obtained by on-line registering.

Just trying to help... hope you get it sorted...

More than dongles?

Sandman, I had the same problem. Sonar 6 was shipped to my billing address instead of my shipping address so it ended up taking an extra week because it was sent to the wrong address 3 times and nobody was home. On top of that the salesperson wrote down the wrong e-mail address so I never got any kind of e-mail from Cakewalk (after a month I finally called them to make sure they had the right address). And now that I finally have Sonar 6, I'm not getting an registration number via e-mail (I thought I was supposed to get a registration number within minutes of registering). Overall I'm not impressed with Cakewalk's customer service. Their products are great which is why I've been a devoted user for 6 years but nothing has been going right since I contacted customer service.

The problem is the nature of email itself. Email protocols were designed when the internet was a kinder and gentler place and the philosophy was that the mail was guaranteed to get to the recipient. Then the internet grew and spammers rendered email useless so people started trying to trap spam. The spammers figured out ways to fool the spam filters and the war kept escalating. I run the email server at our company and we have a pretty aggressive filter which keeps statistics. 93% of the mail that hits our server is spam. If we refuse to accept mail, a message is sent back to the sender in compliance with the internet RFC's with a password to use when re-sending to insure delivery but in the case of mail that's sent automatically, there's nobody to read the bounce message. So the mail falls on the floor. Its really an ugly mess.

We sometimes set up mail accounts with no filter temporarily to handle things like software registration. That works but its a PITA. Cake should have some option besides email to handle registration or they'll have to spend lots of time cleaning up messes. Email protocols are not up to the challenges of today's internet and will need to be updated but that's hard because everyone using email would have to change their systems at once. Email used to be a wonderful tool, now its a mess. Its really a shame.

--Bill

@bill-
Thanks for the insiders view. Interesting and educational.

@Karim-
Well I did get a fed ex number yesterday. It should be here tomorrow, but, I won't rest easy untill it's installed on my hard drive
And yeah, the only reason I personaly put up with this is because Cakewalk makes awesome products and there is no comparison out there for the same price.

I do hope they get it toghether in this area> I still feel very confident that they will fix it for next time.

BT
you are SO right on the email thing...

I KNOW the Cakesters are trying, but there are folks that have these email filters in place and aren't even aware of it. OR there are things like the whole Verizon debacle- where there taking the emails right out before they EVEN reach the person. Please, please double check your 'spam' or 'junk' or 'bulk' mail before you blow a biscuit on the Cakesters... Karim, if u didnt get either serial num or reg. code- u can just give them a buzz and they look it up for ya... They did it for a few friends of mine, and it was painless. Then this friend looked further into his email acct to find out there was indeed a "junk" file set up automatically, that he didn't even KNOW about! and there indeed was the first serial and reg info email from Cake with all the info, from a week earlier. Hope this can help someone..
Bestest,
CakeMaker

I bought downloadable version Sonar, bought the extra MP3 encoder. MP3 encoder won't activate, I get a repurchase message and the soft synth bass guitar module now says "9 days left". It won't accept the Serial Number from the "Command Center" ,-[
 
Have emailed for 21 days and get nothing more than an autoresponder. Phone support says 'all booked up'.
 
Calling with goofy questions is one thing, but paid products shutting down is a totally more serious matter.

dcmike
 
Have emailed for 21 days and get nothing more than an autoresponder. Phone support says 'all booked up'.
 

Welcome to the fold. Good luck!

Rather than append to a thread in this area, outstanding account issues are best handled by creating a new thread in the Cakewalk Store area with the details. Add the case number if possible.