• SONAR
  • Sonar Platinum install issue (p.3)
2016/08/31 09:36:59
Brian Walton
Briankw
Well doing all of the version install's caused a lot of issues when I loaded my projects.  I'm having to restore my hard drive back to a known condition, which is Sonar Plat version 22.7.  I'm getting alittle frustrated with trying to go to version 22.8.  Looks like I will be at 22.7 unless anyone has any other idea's....


Your problem might be different, but I was never able to get Command Center to work.  I had to install the .exes individually on each of my Win 7 computers.  
2016/08/31 11:49:29
Briankw
Brian Walton
Your problem might be different, but I was never able to get Command Center to work.  I had to install the .exes individually on each of my Win 7 computers.  



Yes, I guess it's a different issue.  My system is a Intel Core I5 2500k 3.30Ghz with 4gig of memory running windows 7. I have a old PCI sound card made by Echo. I never had any problems with upgrades until this one.  Command Center may have never worked I always did the .exe installs due to internet access, this was my first time running Command Center.  My next thing to try is to wipe system and reload everything and try loading sonar 22.8 as a first install. 
 
2016/08/31 13:10:33
Briankw
Bristol_Jonesey
Read this before doing a clean install
 
https://www.cakewalk.com/Support/Knowledge-Base/2007013392/SONAR-2015-Clean-Install-Instructions
 
 


Thanks...
2016/09/01 18:45:26
Briankw
Was getting ready to uninstall Cakewalk Platinum following the Clean install instructions on the cakewalk site. when I go to my control panel and I go to uninstall my Platinum x64 does not show up under the uninstall. Platinum x86 does.  Could this be the reason for my install errors.  Platinum x64 is install that is what I run all the time.  But it's not in the uninstall section when I go to my control panel..
2016/09/01 22:10:41
robert_e_bone
No - if you used Command Center to install it, use Command Center to uninstall it.  That's all.  :)
 
Launch Command Center, and after it checks for updates, right click on Platinum, and then click on Uninstall.
 
Bob Bone
 
2016/09/01 22:11:23
robert_e_bone
Sounds like they may need to update the clean install documentation.
 
Bob Bone
 
 
2016/09/02 06:44:03
Briankw
robert_e_bone
No - if you used Command Center to install it, use Command Center to uninstall it.  That's all.  :)
 
Launch Command Center, and after it checks for updates, right click on Platinum, and then click on Uninstall.
 
Bob Bone
 




Command Center will not run, it gives the error "Unfortunately something went wrong and Command Center was unable to recover. Click OK to restart or Cancel to Close."  
2016/09/02 08:08:13
Roo Stercogburn
Its unlikely this is a firewall issue because you are able to get the files downloaded, which would not occur if CC was blocked at the firewall. "Access Denied" tends to point to a local permissions issue. 
 
Because of this it becomes less likely an uninstall will sort the problems, unless by coincidence it is able to delete the folder or file that is causing the problem but if the app has a permissions problem, that may not happen either.
 
Bear in mind that 'admin' access doesn't necessarily let you access everything in Windows (7,8.x or 10). You may have to explicitly seize permissions to give yourself the rights needed.
 
Unless there is an event log entry which tells you explicitly which folder is causing the problem you've got some hunting to do.
 
As several have mentioned above, I'd suggest uninstalling Command Center. However before proceeding to any other steps I'd also go through the file system and look for anything that was not removed. You may stumble across the errant folder or file causing the problem. If you cannot delete, sieze permissions (right click, select security, then check the permissions on it to make sure you are the owner). Then delete that fecker with extreme prejudice.
 
One thing I've not seen above (apologies if I missed it anyone) is to reboot your system into Safe Mode and then attempt uninstalling. It is possible a file is flagged as in-use, correctly or otherwise, and that it is preventing the process from completing successfully. I tend to lean towards it being a permissions issue but this is an option worth testing.
2016/09/02 10:56:59
Briankw
Thanks Roo Stercogburn,
I took a spare hard drive and installed windows 10 on it.  All has installed ok so far.
 
So when I upgraded sonar platinum from 22.6.026 to 22.7.0.41 something got messed up.  I have never used command center due to I don’t run my sonar computer online.  I have always performed an offline upgrade from versions 21.0.01.254 to version 22.6.026 with no issues.  So when I began to have issues with this last upgrade I installed command center and briefly put my sonar computer online. That’s when I discovered that command center fails to run. 
Would be nice to track down what is wrong, but I’m running out of time.  I Will try to uninstall in safe mode to see if this will work.
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