Can anybody help me with this issue ? I originally emailed tech support on April 28th with no help or response other than the stock "we will get to you within 3 days " . Very disappointing  as I am a long time Cakewalk user
  Product Support  

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  Hello Anthony,

Thank you for contacting Cakewalk! We look forward to being able to assist you.

Your case number is 316262. For your records, your inquiry is copied below:

TRY #3 for tech support case number 315614. . Originally asked for help on April 28 Hi, Please help I am a registered sonar Platinum user with the most current update. For the last several updates I have been experiencing problems. My control bar (transport and such)will only work when is at the top of my first monitor. I'm using a dual monitor setup. Also the control bar will only work properly when all of the tabs are collapsed. If I uncollapse the tools bar the transport does not work correctly. If I drag my control bar over to the second monitor it does not work. It will drag but will not function. If I drag my control bar to the bottom of my screen on the first monitor it will not work. It will drag but not function. I am running Windows 7. I have 8 gig of RAM and a 4 gigabyte video card made by Nvidia. Please help as I love the program but this has been very frustrating. I like to have my toolbar/control bar set a certain way and I also like to be able to drag the control bar to my second screen when I up program. Thank you so much

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Product Support
Cakewalk, Inc  

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Strange. I'm assuming this worked for you before? I've never moved mine. Have you tried rolling back to a previous version of Sonar via the CCC? Meaning, you say "the last few updates", can you pinpoint exactly which version does work and from where on it doesn't? 

Thank you for the reply Sanderxpander . It use to work fine .   There is something wrong in the control bar .The control bar will only work properly when all of the tool tabs are collapsed. If I un-collapse the tools tabs  the transport does not work correctly. I have tried a roll back with no success . EXTREMELY disappointed by the way I have been blown off by tech support . I'm not sure why this is .

PS ... all of my other programs work fine . I am only having trouble with Sonar

I can only suggest that you use keyboard shortcuts for transport controls in the mean time. I almost never use the transport module buttons.

Thank you brundlefly .

It would really help for your bug report if you can pinpoint which update started the problem for you. You can easily roll back to an older Sonar version using the CCC, it only takes minutes. 

Anthony Yes, I've got the same problem.
Canned email responses... but no one contacts me.
Why can't I get PHONE support? I've tried but get unavailable for phone support, while at the same time I'm being bombarded with paying $199 for support?? Doesn't that seem weird? I've even left message on the facebook and twitter sites for Calkwalk support. I've asked questions, and received No replies, except canned email responses confirming that you received my request. Sorry to say, but it's appearing as if Calkwalk maybe just like a front at this point, and that under Gibson management may be going away. Can someone call me? John Reed cell: (310) 503-1198 and home # (310) 316-4551.
 

@   John , I am VERY disappointed with Cakewalk . The NEVER answered my emails to address the issues . I have , however been bombarded with them trying to sell me the $199 package with lifetime updates and support . If it's the same support that I have received while my membership has been active then it looks like it's time for me to switch to another DAW . Makes me feel like a there may be possible money grab  .... $199 from everybody and then ... see you later  .  A major bummer . I have used CW for a LONG time . Thanks for responding  and I am very sorry that you are having the same issues , Tony

themusicroom
Anthony Yes, I've got the same problem.
Canned email responses... but no one contacts me.

This is absolutely not true, and I'm baffled as to why you pretend your query wasn't answered. The answer arrived multiple times, in the form of eight personal communications from one of the two highest-level executives at Cakewalk, in both this forum and on Facebook. 
 
Those responses were NOT canned. Apparently Cakewalk was under the mistaken impression that your priority was having your question answered, rather than having that answer arrive in a specific communications format.