Why can't I get PHONE support? I've tried but get unavailable for phone support for weeks, while at the same time I'm being bombarded with paying $199 for support ulimited support and upgrades? Doesn't that seem weird? I've even left message on the facebook and twitter sites for Calkwalk support, and emailed the corporate Gibson people. I've asked questions, and received No replies, except canned email responses confirming that you received my request. Sorry to say, but it's appearing as if Calkwalk maybe just like a front at this point, and that under Gibson management may be going away.
I purchased the my upgrade for SONAR, and downloaded it in May for $199, then in June they're asking me to pay the same $199 again for the software with unlimited updates.  Does that sound really fair or right? I've tried to reach them but unsuccessfully.
Can someone call me? John Reed cell: (310) 503-1198 and home # (310) 316-4551.

They just released another update so my $199.00 seems to be well spent.
No conspiracy theory here.
 
Hang in there and use this forum to get help until phone support gets back on line.
 
Peace

Didn't we have this thread before?

Thanks Goooler,
I purchased the my upgrade for SONAR, and downloaded it in May for $199, then in June they made the offer to pay ANOTHER $199 again for the same software this time with unlimited updates.  Maybe it's not a conspiracy, but I bet they won't answer the phone until after the offer expires. I'm a SONAR owner since before it was called Sonar.. it was called Cakewalk 8.
I do hope they will call me before to rectify it.  
John Reed cell: (310) 503-1198 and home # (310) 316-4551.
 

Did you check your account to see what upgrade end date you have? You could always go to the store and click on the buy button and see what the discount is in your case if you do only have a one year upgrade.

themusicroom
Thanks Goooler,
I purchased the my upgrade for SONAR, and downloaded it in May for $199, then in June they made the offer to pay ANOTHER $199 again for the same software this time with unlimited updates.  Maybe it's not a conspiracy, but I bet they won't answer the phone until after the offer expires. I'm a SONAR owner since before it was called Sonar.. it was called Cakewalk 8.
I do hope they will call me before to rectify it.  
John Reed cell:XXX-XXX-XXXX-XXXX

you should Never post your personal info on open forums.
 
what if  Joe Shmo calls you right now claiming to be cakewalk asking for your credit card numbers ?
see what I mean ? never, ever, ever leave your name and phone number on an open forum.
 

themusicroom
I purchased the my upgrade for SONAR, and downloaded it in May for $199, then in June they're asking me to pay the same $199 again for the software with unlimited updates.  Does that sound really fair or right?

 
no one is asking you to pay anything, you either want to buy the lifetime updates or not ?
they offered you a great deal, you either choose to buy your lifetime updates up front, or keep paying them over a monthly/yearly period.
this is a great deal being given by cakewalk, I understand to some it can seem confusing but take it for what it is...
instead of paying monthly for the next 25 years, they are saying hey, here's a one time offer for 199.00
 
so does that sound fair to me ? it sounds very fair to me.
I guess it just depends o how you look at it.
 
 

themusicroom
Why can't I get PHONE support? I've tried but get unavailable for phone support for weeks, while at the same time I'm being bombarded with paying $199 for support ulimited support and upgrades? Doesn't that seem weird? I've even left message on the facebook and twitter sites for Calkwalk support, and emailed the corporate Gibson people. I've asked questions, and received No replies, except canned email responses confirming that you received my request. Sorry to say, but it's appearing as if Calkwalk maybe just like a front at this point, and that under Gibson management may be going away.
I purchased the my upgrade for SONAR, and downloaded it in May for $199, then in June they're asking me to pay the same $199 again for the software with unlimited updates.  Does that sound really fair or right? I've tried to reach them but unsuccessfully.
Can someone call me? John Reed cell: (310) 503-1198 and home # (310) 316-4551.

We only see a registration for new SONAR Platinum which you purchased at a retailer on Feb 26.
In this scenario SONAR Platinum with lifetime updates is an additional charge for $199 if you wish to upgrade to that. If not your membership will end in Feb 2017. Your cost to upgrade to Platinum is $199, which is $200 off what you would pay for it new.
 
There is no error in what price is being offered to you on the store. If there was another charge to your account it doesn't show up for this user ID.

themusicroom
I purchased the my upgrade for SONAR, and downloaded it in May for $199, then in June they made the offer to pay ANOTHER $199 again for the same software this time with unlimited updates.  Maybe it's not a conspiracy, but I bet they won't answer the phone until after the offer expires. I'm a SONAR owner since before it was called Sonar.. it was called Cakewalk 8.

As I explained above you are not paying $199 for the same software you bought in Feb. The extra 199 is to cover Lifetime Updates to the software. i.e you won't have to upgrade again next year. 
 
Also the reason for delayed responses has been posted numerous times and even mentioned right on the support page. We are backed up and assisting customers who have the most critical or blocking issues first. That should improve once the backlog is cleared.
http://www.cakewalk.com/Support
http://www.cakewalk.com/S...mers-regarding-support
 

Couple points...
 
1) I think there needs to be a Stickied thread for the current support situation. First post should be the official Cakewalk explanation that is being posted repeatedly in each of these threads (we're sorry, we're dealing with it, we are currently hiring and training new staff, etc). The OP should be updated as developments arise. Leave the thread open to comments for those having urgent issues or just want to spazz out a bit (within reason). When one of these support threads appear folks can link directly to that thread and the hosts can lock the new thread.
 
The "Support" posts are understandable but they are clogging up the thread queue, wasting the time of Bakers and forum users, causing unnecessary angst and giving a bad impression to newcomers due to the amount of threads about this. Don't get me wrong, it needs fixin' but that seems to be what's happening and this seems like a good way to let people know what's up in an efficient yet open/transparent manner.
 
2) (EDIT: This paragraph is faulty speculation. Read scook's followup to this post.) I thought that if a user had paid for a full years membership in 2016 they qualified for the $99 "lifetime" upgrade? Or is there some other stipulation like "must have been a fully paid Sonar owner for X amount of consecutive years"? Just curious because based on the OP's claim if it is the former then he should qualify for the $99 upgrade price. The whole "lifetime" thing is kind of confusing though and I haven't bothered digging too deep into it so I don't fully understand all the nuances.
 
3) Can we get a forum text filter for "Calkwalk" that changes it to "Cakewalk"? I'm not sure if this is just some kind of common typo or if it's a specific person (or persons) idea of a humorous slam against Cake. I personally find it kind of funny but I have the sense of humor of a 14yo boy. What bothers me is that it always seem to pop up in posts that are griping about Sonar or Cake which makes me think it's intentional. Also I've been warned to curb my own language and innuendos on here (which is fine and I try to) so I think if Cake/Gibson want to keep it family friendly (again, totally fine/understandable... I don't want kids reading my filthy thoughts either, lol) adding such a filter isn't too much of a stretch.
 
That way if it's typos then the user(s) shouldn't mind the autocorrection. If it's people trying to slip past the mods/filters to insult the company surreptitiously... screw 'em. The forum needs thoughtful, honest criticism of the company/software. Not sneaky and childish insults.
 
I'm not suggesting the OP is engaging in such behavior and is obviously a confirmed product owner so deserves help/benefit of the doubt. It's just something I've noticed and a simple text filter (which I'm SURE this forum software allows if it filters out swears/slurs... and if it's ANY good should be able to do a simple text swap) would remedy the situation.
 
 
Anyhooooo... I've been watching the main Sonar forum for program related threads I can help out with but it's been a ton of these support threads and even more "Themes" threads. I feel like it's kind of burying the mission statement of this particular subforum and we are losing a) helpful eyes (seriously when I scan the Sonar forum now my eyes kind of gloss over from all the gack), b) potential users (particularly new users) who would otherwise post their queries.
 
Just saying.
 
 
Cheers and hopefully this post is taken as constructive as intended and does not pour gas on some weird little fire I've overlooked.
 
;-)
 
PS: I truly am ecstatic that all the "color options" folks got their needs met after all these years and of course they're gonna want to post about it (which is great). I'm just not that interested in colors (like many others) so I agree with the suggestion that the forum needs a "Themes" area for those guys to go wild and come up with their wacky creations for us to admire and maybe use.

Beepster
2) I thought that if a user had paid for a full years membership in 2016 they qualified for the $99 "lifetime" upgrade? Or is there some other stipulation like "must have been a fully paid Sonar owner for X amount of consecutive years"? Just curious because based on the OP's claim if it is the former then he should qualify for the $99 upgrade price. The whole "lifetime" thing is kind of confusing though and I haven't bothered digging too deep into it so I don't fully understand all the nuances.
 

To qualify for the $99 upgrade price requires buying or upgrading to Platinum in 2015 AND renewing in 2016 with the one-time payment plan before the lifetime option was available. Upgrading to Platinum in 2016 does not qualify.