scook

Beepster
2) I thought that if a user had paid for a full years membership in 2016 they qualified for the $99 "lifetime" upgrade? Or is there some other stipulation like "must have been a fully paid Sonar owner for X amount of consecutive years"? Just curious because based on the OP's claim if it is the former then he should qualify for the $99 upgrade price. The whole "lifetime" thing is kind of confusing though and I haven't bothered digging too deep into it so I don't fully understand all the nuances.
 

To qualify for the $99 upgrade requires buying or upgrading to Platinum in 2015 AND renewing in 2016 with the one-time payment plan before the lifetime option was available. Upgrading to Platinum in 2016 does not qualify.

Ah I see. Makes sense. So essentially 2 years consecutive membership (whether the 2nd year is up yet or not).
 
Now what if the user let their membership lapse for a couple months in early 2016? Like let's say they had a full year of 2015, let the membership lapse for Februrary and March then bought a full year's subscription for 2016? Does that translate into a $99 or $199 lifetime upgrade price?
 
Sorry to dig at it and maybe you don't know but you usually do and have been on top of this topic. Just want to know so maybe if I do see this question I can be of a little more use.
 
Cheers and thanks.

Beepster
Now what if the user let their membership lapse for a couple months in early 2016? Like let's say they had a full year of 2015, let the membership lapse for Februrary and March then bought a full year's subscription for 2016? Does that translate into a $99 or $199 lifetime upgrade price?

I believe so, the two preconditions for the $99 upgrade would be met.

I did click on my BUY button... but no, no discount.  They won't respond to my messages, they just want the $199 again.
Sad support from Cakewalk.  I do believe they are having company problems internally, possibly a 
wind down mandated by Gibson, I've seen patterns like this before.  Pump and Dump with no communications.
 
I wonder if anyone from Calkwalk will ever call me?
Thanks,
John Reed cell: (310) 503-1198 and home # (310) 316-4551.

themusicroom
They won't respond to my messages, they just want the $199 again.
Sad support from Cakewalk.

Dude...you just received 2 reply's from the CTO of Cakewalk.
I don't call that sad at all. he just explained it in 2 different comments. 

themusicroom
I did click on my BUY button... but no, no discount.  They won't respond to my messages, they just want the $199 again.
Sad support from Cakewalk.  I do believe they are having company problems internally, possibly a 
wind down mandated by Gibson, I've seen patterns like this before.  Pump and Dump with no communications.
 
I wonder if anyone from Calkwalk will ever call me?
Thanks,
John Reed cell: (310) 503-1198 and home # (310) 316-4551.

You received direct, clear, personal responses from Cakewalk's Chief Technology Officer. I see no way that could be considered not responding to your messages, or "no communications."
 
Nor do they want the $199 "again." You can elect to pay $199 and get lifetime updates, or not and upgrade every year if you choose to do so. Your software will still work if you don't, you just don't receive any more updates.
 
What possible additional information do you think you need?

themusicroom
I did click on my BUY button... but no, no discount.  They won't respond to my messages, they just want the $199 again.
Sad support from Cakewalk.  I do believe they are having company problems internally, possibly a 
wind down mandated by Gibson, I've seen patterns like this before.  Pump and Dump with no communications.
 
I wonder if anyone from Calkwalk will ever call me?
Thanks,
John Reed cell: (310) 503-1198 and home # (310) 316-4551.

You got a direct reply from Noel/Cakewalk above. Did you read his reply to you ?

Maybe Noel needs to call him on one of the numbers? /jk

We all paid whatever our annual subscription fee would be, again (twice), to get the lifetime updates. That fee is dependant upon how long you had already been a subscriber. Your paying two years of annual subscription, for lifetime update. That is your discount.
 
regards
 
 

pwalpwal
Maybe Noel needs to call him on one of the numbers? /jk

Could be the only answer !!

My screen must have just refreshed, and all the other answers above appeared lol!  Sorry guys.
 
And then I noticed the OP had gone offline. Guess he didn't like the responses. He just wants the phone call !!