MacFurse
My screen must have just refreshed, and all the other answers above appeared lol!  Sorry guys.
 
And then I noticed the OP had gone offline. Guess he didn't like the responses. He just wants the phone call !!

I was the first to mention Noel replied so I believe I get first prize... which is:
 
 "Lifetime updates " !!!  

chuckebaby

MacFurse
My screen must have just refreshed, and all the other answers above appeared lol!  Sorry guys.
 
And then I noticed the OP had gone offline. Guess he didn't like the responses. He just wants the phone call !!

I was the first to mention Noel replied so I believe I get first prize... which is:
 
 "Lifetime updates " !!!  

I think you will have to phone support to stake your claim !!  Leave your phone number.....
..................here  ...   ........................

MacFurse

chuckebaby

MacFurse
My screen must have just refreshed, and all the other answers above appeared lol!  Sorry guys.
 
And then I noticed the OP had gone offline. Guess he didn't like the responses. He just wants the phone call !!

I was the first to mention Noel replied so I believe I get first prize... which is:
 
 "Lifetime updates " !!!  

I think you will have to phone support to stake your claim !!  Leave your phone number.....
..................here  ...   ........................

Best come back I've read all week  

themusicroom
I did click on my BUY button... but no, no discount.  They won't respond to my messages, they just want the $199 again.
Sad support from Cakewalk.  I do believe they are having company problems internally, possibly a 
wind down mandated by Gibson, I've seen patterns like this before.  Pump and Dump with no communications.
 
I wonder if anyone from Calkwalk will ever call me?
Thanks,
John Reed cell: (310) 503-1198 and home # (310) 316-4551.

I don't see how you can say you didn't get a response. I've counted 8 responses from me to your posts in one day - 6 on Facebook and two here :)
I'll repeat the resolution - you purchased Platinum from sweetwater for the first time this year. To upgrade this to lifetime membership you need to pay an additional $199 (if you want it)
To see this price you must log into the cakewalk store with your "themusicroom" account. If you do not use that account to log in you may see a higher price since the system doesn't know that you own Platinum.
 

Noel Borthwick [Cakewalk]
I don't see how you can say you didn't get a response. I've counted 8 responses from me to your posts in one day - 6 on Facebook and two here :)

I stand corrected about two responses, I didn't realize you also posted six responses on Facebook.

You are not alone:
 
http://www.darksideproduc...upport-disappointment/

HEY Guys I got 2 replies from Cakewalk support!  WOW Great!
unfortunately they DID NOT address the issues.  Totally off, they obviously didn't read my statements.
"I never said it was offered at $299 and I only got a $199 offer".  
Again, this is a "canned response" with a  just in case i wanted to reply to it.
I purchased my upgrade for $199 download the final components in May, and in June they want
me to purchase it again for $199 with lifetime updates.
SAD Cakewalk Support again.  This really becoming a Joke.
 
John Reed Sonar user for  cell: (310) 503-1198 and home # (310) 316-4551.

CWBRN-54292

Report Details

ProductSONAR PlatinumVersion22.8.0.29Architecturex64StatusUnderInvestigationSummaryStore not showing $199 priceRepro StepsCustomer reports that the store is not showing $199 as upgrade price for lifetime membership despite having an active Platinum membership.Expected Results$199 as upgrade price in storeActual ResultsPrice shows as $299Audio Device OS ReproducibilityReproducibleInAllProjectsFiled8/25/2016Last update8/25/2016

Status Information

The current status of your report is
Under Investigation
This report is currently being investigated by members of Cakewalk staff. At this time we do not require any additional information to verify or reproduce this issue. Should more information be required we will contact you with the email address on file.

Your Report Details contradict what you say elsewhere. Are you being shown the $199 price or not?
 
If you don't like the offer, you can wait until your annual membership expires and renew as normal then.

Yup...   Just a bit confusing... 
 
This:

themusicroom
"I never said it was offered at $299 and I only got a $199 offer".   I purchased my upgrade for $199 download the final components in May, and in June they want me to purchase it again for $199 with lifetime updates.

 
Or this:

themusicroom
CWBRN-54292
Report Details
ProductSONAR PlatinumVersion22.8.0.29
Store not showing $199 price
Customer reports that the store is not showing $199 as upgrade price for lifetime membership despite having an active Platinum membership.
Expected Results $199 as upgrade price in store
Price shows as $299

Dood. You don't NEED to purchase ANYTHING again! You bought a year membership to SPlat. You will be able to keep anything released within that year long membership. Once the membership is over you KEEP that stuff with a fully functioning version of Sonar for the rest of your life.
 
If you do NOT upgrade then all that happens is you do not get any NEW updates after the membership expiration.
 
They are offering you a chance to get UPGRADES FOR LIFE beyond your current subscription for an extra $199. Otherwise you either keep using your current, fully functioning version FOREVER or, if you so chose you can upgrade that version to whatever Cakewalk releases after your subscription ends for whatever price they are asking.
 
No one is forcing you to do jack squat. You OWN your current Sonar and all updates that come out during your CURRENT subscription period. You will be able to keep ALL of that FOREVER. You do NOT need to pay anything more for this.
 
If you WANT lifetime upgrades ABOVE what you already own then you can pay the extra $199 and never have to upgrade again (which is usually about $150-200 per year).
 
Capiche?
 
Please lock this thread and create a sticky to direct these posts to.
 
kthxbye