Hi Forum Members,
My question is this: How long does it take for Sonar Tech Support to get back to a user?
 
I can't open Sonar Platinum. I get the message: "SONARPLT.exe has stopped working." I sent Tech Support a request for Help on 8-6-16 and still haven't heard from them. (Are they ALL on summer vacation? Or too busy with the next update?)
 
Other Forum members have sent me many suggestions to fix this problem, but none of those suggestions worked. I assume Tech Support could help me. I can't open/use Sonar, so I'd like to hear from them. In three days it will be 2 weeks since Sonar stopped working.
 
So I repeat: How long does it take for Sonar Tech Support to get back to a user?
 
Regards,
Reynold

I'm in the same boat. 
 
I wouldn't get any hopes.
 
I can't even register my software that I purchased from them as their server is denying me.
 
I suppose your channels would be file a complaint with the Better Business Bureau or file a class action suit?

They are hiring and training new support staff to deal with an overwhelming increase in new user support calls this year.  They will get back to you as soon as they can.  In the meantime follow the suggestions from fellow forum members provided in your other thread.  http://forum.cakewalk.com...kingquot-m3463007.aspx

abacab:
 
On what do you base your assertion that "they will get back to you as soon as they can?"
 
I've been waiting for Technical Support to continue communication on my case for which queries for status have gone unanswered for months. If you know something, I could use some encouragement

mcdonalk
abacab:
 
On what do you base your assertion that "they will get back to you as soon as they can?"
 
I've been waiting for Technical Support to continue communication on my case for which queries for status have gone unanswered for months. If you know something, I could use some encouragement

your situation is a unique one wouldn't you agree ? its not like a lot of users are on this forum saying Rapture is in Demo mode.
Support contacted you (and if im correct) they told you what you needed to do (update window, check your disk for errors). So what more can cakewalk support do for you with this system related issue ?
 
but for you to come on this forum and make it your sole mission to only reply to "support complaint" 
threads and smearing cakewalks name is just not right. And don't you think its a wee bit rude to be calling out other members...
similar to what im doing now to you ?
 
My apology's.
 

did you try pm-ing staff via this forum? that seems to be a way to get some attention

for rapture you can also find tips at the steam forums http://steamcommunity.com/app/352290/discussions/1/359543542236459015/
good luck!

booksmusic
Hi Forum Members,
My question is this: How long does it take for Sonar Tech Support to get back to a user?
 
I can't open Sonar Platinum. I get the message: "SONARPLT.exe has stopped working." I sent Tech Support a request for Help on 8-6-16 and still haven't heard from them. (Are they ALL on summer vacation? Or too busy with the next update?)
 
Other Forum members have sent me many suggestions to fix this problem, but none of those suggestions worked. I assume Tech Support could help me. I can't open/use Sonar, so I'd like to hear from them. In three days it will be 2 weeks since Sonar stopped working.
 
So I repeat: How long does it take for Sonar Tech Support to get back to a user?
 
Regards,
Reynold

I think It is bad,because cakewalk will take your money.
This is the same with all things today--No personnal sevice.
You can say come on the forum,but you may need something Important.
They are probably cutting their staff down the same as when  you go to the shops.Only one serving at the counter of a large store and you have to wait ages for service.
What is tech support for ??
I also sympathize with Mcdonalk
Yes, You also get the robotic repeat talk In tape recorder mode that we are taking on more staff and we will get back to you as soon as possible.
This situation has been going on for months now
I had the same treatment from Ik Multimedia,tape recorder messages saying we are looking Into the problem ,but never an outcome. There sampletank 3.66 keeps crashing and they have a problem Inside the program.Nothing else crashes.
The more time goes on Into the future aftercare Is getting worse In all areas of our society
 
Mark me, Sonar is a fine product,but people need some Hi tech advice and other important things at some point.
I am a lucky one who has not got any problems as yet,but all pc's have different attributes.
 

mcdonalk
abacab:
 
On what do you base your assertion that "they will get back to you as soon as they can?"
 
I've been waiting for Technical Support to continue communication on my case for which queries for status have gone unanswered for months. If you know something, I could use some encouragement

Umm ... because the Cakewalk Chief Technology officer and the Chief Magic Officer said so.
 
And I believe them.  No reason not to.  I have never been lied to in almost twenty years of using their products.

chuckebaby

mcdonalk
abacab:
 
On what do you base your assertion that "they will get back to you as soon as they can?"
 
I've been waiting for Technical Support to continue communication on my case for which queries for status have gone unanswered for months. If you know something, I could use some encouragement

your situation is a unique one wouldn't you agree ? its not like a lot of users are on this forum saying Rapture is in Demo mode.
Support contacted you (and if im correct) they told you what you needed to do (update window, check your disk for errors). So what more can cakewalk support do for you with this system related issue ?
 
but for you to come on this forum and make it your sole mission to only reply to "support complaint" 
threads and smearing cakewalks name is just not right. And don't you think its a wee bit rude to be calling out other members...
similar to what im doing now to you ?
 
My apology's.
 

Chuck, thanks bro!  Good lookin' out :-)