• Software
  • Presonus customer service (p.2)
2017/12/05 19:31:43
denverdrummer
Eddie TX
denverdrummer
The support for Studio One is pretty good.  The  support for PreSonus hardware sucks rocks and I will never buy from them again.  Long story short, I bought an 18x18 VSL interface in late 2012.  I had to get a new computer in 2013 and found that they did not support the USB 3.0 Intel chipset, which was included with all 3rd gen i7 chipsets at the time.  They blamed it on Intel, and Intel said it was not their problem.  Whoever the problem lied with, I owned a $500 paperweight.  Luckily I was able to pawn it off on someone and bought a Focusrite.



Hang on, so you're saying Presonus should've known that a future chipset wouldn't work with their interface? That's why you'll never buy anything from them again? Sorry, I'm confused.
 
Cheers,
Eddie
 


I'm saying they outsource their driver support and it took them well over a year to get a fix. They didn't seem concerned that a great portion of the AudioBox users were effected.
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