Part of the major motivation in buying the "Lifetime Upgrades" is the risk that the clock could run out on August 31st and we may never see a deal like this again.  Giving information about what their plans are after August 31st could remove some of this motivation.   So I am thinking you will probably have to wait until after August 31st to see what their plans are.

Hey Kenny - I upgraded to Splat VERY late!  That is what allowed me to get life for $99.  Did you check to see what your price would be?  The later you upgraded the more likely you are to be in the 99 category.
 

I purchased my lifetime update on May 25th. Not only haven't I gotten any updates, but Sonar is no longer listed under my account. Sent a note to Support.  Still waiting to hear something.  Anything.

My problems with this is, giving the type of costumer service that a lot of us have been receiving lately why would anyone pay for a lifetime update.  What are you paying for?  Update right, but no support....  I'm having issues now with an update I've tried calling and tried to private message no response.  So for me my plans are to start looking else where.  I'm stuck now because I have invested in Sonar for many years and I can get around in the software.  Switching is going to take some time, both in learning and finances.  I really like the product, but giving the service that I've been receiving lately looks like it's time for change :(  and like I've seen posted, where is Cakewalk going with this?

irgroup1
I purchased my lifetime update on May 25th. Not only haven't I gotten any updates, but Sonar is no longer listed under my account. Sent a note to Support.  Still waiting to hear something.  Anything.

Hi, and welcome to this forum. How did you install SONAR? Have you tried to logout and back in again in CCC, or your Cakewalk account? My account changed the day I made the payment. Have you tried to do an offline activation?
All the best.

Kamikaze
The representatives don't really explain much on here, haven't you noticed?

If they're not saying anything definitive, it's probably because they have nothing definitive to say. I don't know for sure what will happen after 8/31, but they still have three and a half weeks to figure it out.

Zargg71
 
Hi, and welcome to this forum. How did you install SONAR? Have you tried to logout and back in again in CCC, or your Cakewalk account? My account changed the day I made the payment. Have you tried to do an offline activation?
All the best.

Yes, I tried both of those things.  I've even re-booted my machine.  I have not tried an offline activation.  I don't know what that is, but it seems to me if the product were active, "My Account" would reflect that since it's separate from my machine.

irgroup1

Zargg71
 
Hi, and welcome to this forum. How did you install SONAR? Have you tried to logout and back in again in CCC, or your Cakewalk account? My account changed the day I made the payment. Have you tried to do an offline activation?
All the best.

Yes, I tried both of those things.  I've even re-booted my machine.  I have not tried an offline activation.  I don't know what that is, but it seems to me if the product were active, "My Account" would reflect that since it's separate from my machine.

Have you done this via https://www.cakewalk.com/My-Account or via this forum? 
Will this help? https://www.cakewalk.com/Support/Knowledge-Base/2007013384/Offline-Activation#sonar
All the best.

@irgroup and BrianKW...
 
You guys should start your own threads or just PM one of the Bakers here to get their eyeballs on it.
 
Not trying to be a forum cop. Just saying that your posts are likely to get buried in this rather strange thread and not get the attention needed... despite Ken's helpful efforts.
 
Good luck.
 
PS: Supposedly Cakewalk are trying to work out some fixes to the current support woes so don't lose hope yet.

irgroup1
I purchased my lifetime update on May 25th. Not only haven't I gotten any updates, but Sonar is no longer listed under my account. Sent a note to Support.  Still waiting to hear something.  Anything.

You're all set. Thanks for your patience. 
 

Briankw
My problems with this is, giving the type of costumer service that a lot of us have been receiving lately why would anyone pay for a lifetime update.  What are you paying for?  Update right, but no support....  I'm having issues now with an update I've tried calling and tried to private message no response.  So for me my plans are to start looking else where.  I'm stuck now because I have invested in Sonar for many years and I can get around in the software.  Switching is going to take some time, both in learning and finances.  I really like the product, but giving the service that I've been receiving lately looks like it's time for change :(  and like I've seen posted, where is Cakewalk going with this?

 
I took at look at your case and it's a very oddly specific corner-case. Someone will be in touch with you.
 
I've said it a few different ways on various forum discussions but everyone should know that our support department is still active. We realize very much that it is nowhere near fast enough right now, and this is because of a simple case of demand outweighing supply. To combat this, we are hiring and training new support representatives as we speak. These things take time, but we hear you loud and clear, and we are working on it. For more info, I encourage everyone to visit this announcement page.