• SONAR
  • [Solved] Issues with crashes of Platinum, probably VST related.
2015/07/25 18:55:45
stevee9c6
Going on about a week of total frustration that has only gotten worse.  Platinum crashes virtually each time I try to open it.
 
Today alone, I have now spent close to 9 hours trying to get it to work. Nope. I have not been able to accomplish a single track in over 9 hours. I have sent so many memory dumps to cake that I will probably get a trash bill.
 
Beginning a bit over a week ago, my favorite compressor plug Slate VBC started giving me the screen of death on pretty much each instance.  I finally gave up and removed the slate program.  It seemed ok... at least I could get some recording done.
I read all of the information I could find... not much as Slate does not support Sonar period.  Anyway, I did find some info and cleaned out my system first thing this morning. The help article suggested using CC Cleaner to clean up the registry. I bought it and used it.   Sonar loaded and acted fine. Then I did a clean install of the Slate VBC.  I opened up a couple of test projects and it worked! 
Now I am going to get back to work right?  The first big project I load immediately crashes. Everything I load crashes. Mind you, this does not have any Slate stuff on it.  I go to Sonar support and read about doing a clean install of Platinum.  Step by step directions. I took out all of my old Sonar from 8.5 thru Platinum and removed all of the registry items etc.  Whoops! My VS700 stopped working.  I had to go back and find all of the drivers and start over. Finally got it working. That would be nice except that Platinum just does not want to run. Multiple crashes. So I've sent a bazillion memory dumps to the bakers but of course it is Saturday.
This sucks.   I am going to take a break as I honestly don't know what else to do.
 
Win 7 pro 64 bit,   I an not using the V700 console drivers as I am using a Lynx Hilo.  This has worked pretty good for a year.
 
 
2015/07/25 21:03:44
Leadfoot
I hope you get it sorted, Steve. Nothing kills the creative flow quicker than computer issues. It was so much easier when you could just put the tape in and hit record. Hopefully it's a simple driver conflict or something that's easily fixable. I'm sorry that I don't have any suggestions. I just wanted to tell you that I hope it gets resolved quickly.
2015/07/25 21:13:55
Beagle
I see no specific problem here to try to reproduce for cakewalk problem reporting, so I'm moving this thread to the Sonar forum.  if you list some specifics someone in the sonar forum might be able to help you more.
 
if the forum can't specifically help, contact Tech Support.
Telephone (Mon-Fri 1:00pm-6:00pm EST): Click here for information  
Email: http://www.cakewalk.com/Support/Email.asp  
 
if you have a specific problem you can list step by step for someone to try to reproduce, repost that in the Problems Forum and fill out a Trouble Report ticket for someone at the software team to try to reproduce and possible work on as a problem.
http://www.cakewalk.com/Support/Contact/Problem-Report
 
I sincerely hope you can get your problems solved, I would be very frustrated if I were going through what you describe as well, but I feel this is not a specific reproducible problem for the Problems Forum.
2015/07/25 21:31:34
Anderton
"Starting a bit over a week ago..." Were things working before then, or not? 
 
I feel your pain but for future reference, I highly advise against messing with the registry, uninstalling/reinstalling, deleting old versions, etc. The reality is that if there was some kind of universal SONAR problem like what you're experiencing, there would be people with pitchforks and torches outside the Cakewalk offices. Platinum simply refuses to crash for me (thankfully), and that should be the norm.
 
If everything worked up to a certain point you have to consider what might have changed. It could be a Windows update (unlikely), it could be installing something that overwrote a component used by SONAR. It could be a RAM stick failing. The first thing to do would be to roll back to a System Restore point when things were working and take it from there.
 
Good installation routines will set a system restore point automatically as part of the installation process, but not all programs do. I always set a system restore before installing anything, and set restore points periodically. And it's a good thing - the last Windows update made it impossible to read certain USB devices that had always worked perfectly. The next day there was another Windows update, and everything worked again. Go figure.
 
People often assume that if they're having a problem with SONAR, it must relate to SONAR. While that can be the case for more subtle issues, if you're having a crashathon every time you open the program, it's probably not the program but something system related.
2015/07/25 21:48:55
microapp
Stevee.
Go here
http://www.memtest86.com/
Download the v4 iso and make a CD or bootable USB.
Boot from it and let it run completely.
What you are experiencing sounds like it could be a memory issue.
Even if most other programs work and it seems like Sonar is the issue, only Sonar may be using the bad memory area.
I went through this with a friend about a year ago. Major instabilities (inconsistent) with Sonar. Iadvised it was RAM or motherboard. He refused to test the memory because other programs worked. It got worse to the point he could not copy a huge file over the LAN without errors (the Sonar X3 installer). Sonar was doing really flaky things which made no sense. I finally told him "test the memory or I am outta here". 5 minutes into running Memtest, he found  a bad upper stick of RAM.
Fixing problems like yours require eliminating possibilities, unfortunately, but the RAM is easy to eliminate.
The motherboard on the otherhand.....
If the memory is clean, I would suggest maybe downloading the Sonar installer manually (no CCC) and using a file hashing program (e.g. HashMyFiles) and compare the downloaded Sonar Installer hash with the one listed in the download link.
2015/07/25 21:49:56
Woodyoflop
I agree with anderton, Platinum and previous sonars had some crashing issues on my old computer but that was due to my computer being rather old and damaged internally. It had alot of issues. On my new computer build. Sonar runs flawlessly. Haven't had a crash yet, runs smooth and fast. Id think it has something to do with your system.
2015/07/25 21:52:41
gustabo
SPlat is the most stable software platform for me...
No crashes yet and more stable than previous versions for me!
 
2015/07/25 21:54:46
clintmartin
I haven't had Platinum crash once. It has been rock solid. I'm guessing Windows has done something to you. I backup my OS drive once a month just in case, but so far I've never needed it.
2015/07/25 22:02:09
Doktor Avalanche
Platinum runs fine here as far as stability. Maybe it's just us. I suggest you engage with these people they may help. There is absolutely no doubt the issue is your environment 110%.
2015/07/25 22:02:56
gswitz
I'm able to use it reliably.
© 2026 APG vNext Commercial Version 5.1

Use My Existing Forum Account

Use My Social Media Account