• SONAR
  • [Solved] Issues with crashes of Platinum, probably VST related. (p.9)
2015/07/30 13:00:10
Doktor Avalanche
Great... Just keep watching the event viewer.
Ta
2015/07/31 14:31:43
stevee9c6
I am pretty sure I now live in a different universe.  This morning I got up ready to video conference with Slate (they sent an invitation to do this) and give Joey Adams a call in CW tech support.  When I told the Slate folks that the only way everything worked was by totally removing their plugs, they felt that they could fix whatever was causing the issue.  This despite a formal notice on their website that Sonar is unsupported.  They were so upbeat that I went back into my Slate account and.... whoa? All of my Slate builds were probably at least two years old. I totally eliminated anything on my computer that was from Slate. I downloaded all of their newest builds.... but only the 64 bit VST3 versions. I reinstalled everything and updated my PACE. 
Next, since I am doing this updating, I updated everything CW, including the new Gloucester build. The only thing I did not reinstall is the Softube plugs. I really don't use them.
I then made sure all dead dll and registry errors were gone.
 
I rebooted and fired up SPLAT.  Everything works. Projects that immediately crashed only two days ago, now run fine. All of the Slate stuff is working like a champ. 
 
I've been going through projects for two hours. I can not get sonar to crash.  At this point, I don't think I will need to do anything with either Slate or CW support.   I keep waiting for it to crash...  so far, so good.
Thank you to each and every one of you who contributed. 
steve
2015/07/31 14:40:02
Leadfoot
That's awesome Steve!
2015/07/31 15:54:16
Zargg
Glad to hear that it was an easy fix And now, music...
2016/08/04 15:25:16
Jacob1701
It was the Softtube plugin for me causing the crash.  I just uninstalled it and everything scanned fine.
2016/08/04 18:23:26
PhilW
stevee9c6
I can not open any projects previously done. Every single one crashes.
I have done pretty much everything suggested here. 
I have submitted 12  numbered events to cake via the auto reporting feature (These are visible in account as awaiting review)
This is what I see for all 12 reports.

CWBRN-34360 Report Details

ProductSONAR PlatinumVersion21.5.00.32 x64StatusAwaiting ReviewSummaryNew Report from Crash ReporterRepro StepsTried to open this project that I have been working on for over a week.Expected Results Actual Results Audio Device- - Select Audio Device - - - UnknownOS- - Select OS - -ReproducibilityReproducibleFiled7/25/2015Last update7/25/2015

Additional Files/Notes ?

 
 Additionally, I submitted a separate support ticket.
 
I have not been contacted by anyone from CW via email or my contact information provided. 
Their support hours are exactly when I am unable to be at my machine or talk to them.
I have this Friday off and plan to phone them.
 
I have a new project started that seems to be ok.   I'm not complaining, venting or ranting. I am simply matter of fact stating my current situation. I am hopeful it will get better after talking with them.




Was your system date really set to the year 2015? I noticed the same thing in the SystemTime info in the previous info you posted. I can imagine that might cause some strange issues with license validation, among other things.
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