• SONAR
  • [Solved] Sonar X3 crashes when trying to export a wav file (p.3)
2016/07/14 09:17:54
rich936
I found the clean install instructions but it is for Sonar Platinum. I figured it would be the same with the substitution of Sonar X3 deletions for Platinum ones. I also removed any instances of Platinum as per instructions on the Clean install instruction sheet. I did it twice, I rebooted and did a install of Sonar X3 each time with the same end result both times. It crashes to desktop every time I export. I am getting tired of sitting at a computer and uninstalling and installing. There is no creativity there. Platinum 60 day trial has ruined my Sonar X3 and soured me in the process. No way to do business and also shut you out of support so that you can't even contact them. Even if I were a viable and money making studio and I am just a hobbyist, this type of business is sloppy at best. I am really disappointed.
 
 
2016/07/14 22:07:55
Cactus Music
You did mention a new video card as the only change to your system.. I have no clue why that would matter but you never know.. I'm totally shooting in the dark here as You seem at the end of ideas. I was hoping more would chime in with better ideas than mine. But you can end up chasing your tail on these things.. That was one reason I recomemded a total clean install on a fresh hard drive ,, but thats only if your up to all that work.. It most certainly should do the trick I would think but I'm certainly not a wiz at weirdness in computers.. A fresh install always worked for me. 
2016/07/14 22:11:24
rich936
Yep, That may be my next step and oh the headaches of installing all that software again. I just replaced the C: drive in January. Next one will definitely be a SSD. 
2016/07/21 08:37:44
rich936
I still have no solution to this problem. Sonar X3e will not export to .wav files. It will bounce to tracks which I can then use as a separate file but that seems inefficient. I have done clean installs 4 or 5 times over the past week. I have tried other software i.e. Reaper, PreSonus One, and ProTools First. They all export just fine. For one reason or another I am not thrilled with those other software programs and would really love to have X3 back and working correctly. 
Does no one from Cakewalk monitor this forum? The new Sonar Platinum (I used the 60 day trial version in which export was allowed for that period of time) I really believe is causing my problems. Even though I uninstalled it and removed traces of it in the Registry, there must be leftover artifacts messing with Sonar X3e when I export.
 
 
2016/07/21 09:15:46
Bristol_Jonesey
Just try replacing the graphics card.
 
 
2016/07/21 11:16:10
chuckebaby
rich936
I still have no solution to this problem. Sonar X3e will not export to .wav files. It will bounce to tracks which I can then use as a separate file but that seems inefficient. I have done clean installs 4 or 5 times over the past week. I have tried other software i.e. Reaper, PreSonus One, and ProTools First. They all export just fine. For one reason or another I am not thrilled with those other software programs and would really love to have X3 back and working correctly. 
Does no one from Cakewalk monitor this forum? The new Sonar Platinum (I used the 60 day trial version in which export was allowed for that period of time) I really believe is causing my problems. Even though I uninstalled it and removed traces of it in the Registry, there must be leftover artifacts messing with Sonar X3e when I export.
 
 


you might be right rich, I don't know. it is not common for demos to do that but it could be something in the registry blocking you from export.
what about export options ?
do you have the 64 bit processing checked ? try unchecking it.
also try audio options in preference and uncheck it.
 
 
also try a test, open in safe mode and don't enable any plug ins (or go through 1 by 1 then try to export.
if this works, then its a plug in causing your crashes.
this is actually starting to bother me. we will get this fixed
 
 
PS- I also found this helpful thread from Ray about export crashes
http://forum.cakewalk.com/FindPost/2492634
 
Sorry for the long post
Ryan Munnis [Cakewalk] Hi Friends,
In my experience, if you're getting crashes the instant you go to File > Export > Audio and the dialog attempts to open, it might be related to External Audio Encoder settings. I've seen cases where people have incomplete registry entries resulting in crashes. How this happens can be a bit confusing, so maybe you folks can help.
If you'd like to test a theory I have in how to resolve this, try doing the following:
1) Open the run prompt in Windows by holding down the "Windows" key and pressing "R" on your keyboard 2) Type in the following: regedit 3) Click [OK] if prompted with a message asking if you would like to authorize the program to make changes
IMPORTANT: When you access the Registry Editor, create a backup by going to File > Export. In the Export menu, make sure you have "All" selected and that the "Save As Type" is set to "Registration Files (*.reg). It is very important to create a backup of your registry because if you accidentally delete a registry key there is no undo function. You can, however, double-click on the Registry backup you made above to re-import your registry keys if you make any mistakes. You MUST re-import your backup (if needed) before restarting your computer.
4) Read the IMPORTANT note above. Seriously, it's important. 5) In the Registry Editor, navigate to the following registry key: HKEY_CLASSES_ROOT\CakewalkExtAudioEncoders 6) Right-click over the "CakewalkExtAudioEncoders" folder and select Delete 7) Close the Registry.
At this point, try launching SONAR and testing the File > Export again.
NOTE: If you have SONAR X1 Producer Expanded, you will want to run the SONAR X1 Expanded installer again for Export to SoundCloud presets to reappear.

2016/07/21 11:32:02
scook
Is there any more information regarding the crash? A message or something in the Windows logs? I doubt it is related to the demo or it would have been reported before this.
2016/07/21 12:53:46
chuckebaby
scook
Is there any more information regarding the crash? A message or something in the Windows logs? I doubt it is related to the demo or it would have been reported before this.


I have read a few instances.  something to do with the  Visual C++ Runtime Library I believe.
don't quote me on that.  Randy (RBrowser) brought it up a while back.
 


2016/07/21 13:09:48
scook
There could be issues with MS libs. This is the first report to my knowledge suggesting the new SONAR demo affected exporting in X3. Based on the info provided I have no idea why export is failing. When I read the OP, I thought it was about SONAR 3, now I know it is really about SONAR X3.
2016/07/21 13:28:46
chuckebaby
scook
There could be issues with MS libs. This is the first report to my knowledge suggesting the new SONAR demo affected exporting in X3. Based on the info provided I have no idea why export is failing. When I read the OP, I thought it was about SONAR 3, now I know it is really about SONAR X3.


yes there is a lot of information flying around this one thread.
I figured to go back and catch up and spent 10 minutes trying to figure out whats been tried and what has not.

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