Tickets open for 1 month-2 months, no actual technical response, nothing to indicate they're working on it. Furious tbfh.
 
When something as basic as deleting blocks of tracks within a project doesn't work properly they've got a serious issue on their hands and yet I've had no meaningful response from them.

Your case is neither unique or the worst. See the following thread:
 
http://forum.cakewalk.com...ort-Dead-m3419808.aspx

Roo Stercogburn
When something as basic as deleting blocks of tracks within a project doesn't work properly they've got a serious issue on their hands

why don't you explain your problem and I will see if can help you ?

I think the support budget has been trimmed. The other day I was psyched to get home early so I could call support acne get help with my issues. I couldn't call anyone.

I think all the money is being spent on trying to switch to Mac.

If that gamble doesn't pay off, the product will be more cumbersome and troublesome and will become worse and worse as funding flounders.

If it pays off with a large new customer base, then there will be lots of new money to drive new development.

this is the support page incase you may have gone somewhere else by mistake
http://www.cakewalk.com/Support
 
I don't see too many tech support issues pop on this forum, yes there's been a few.
but not one every week so they are probably just a bit behind.
that's still no excuse but hopefully your issues are resolved swiftly.
im not support, but anything I can do to help, let me know. im sure others will help too.
 
I hope this helps.

Thanks Chuck. There have been threads about rapture pro and my problems. I had another sad crash on Thursday and lost all the audio for at least forty five minutes which included a great friends adlibbed raps. I could have used help but there was no one taking calls Friday.

gswitz I could have used help but there was no one taking calls Friday.

fwiw, i've been visiting the "book a slot" page randomly/weekly since it was introduced, and have only seen available slots one time (of maybe 10 visits) :-S
 
here's hoping the upcoming "feedback portal" resolves these support issues

I can certainly understand anyone's frustration with lack of real time technical support from any company, however if folk are willing to focus on looking for solutions to their problems then this forum is certainly a great place to start.

gswitz
I think the support budget has been trimmed. The other day I was psyched to get home early so I could call support acne get help with my issues. I couldn't call anyone.

I think all the money is being spent on trying to switch to Mac.

That is not the case. So far development costs during the alpha testing stage have been minimal. Costs will ramp up to make a complete port, but there are already plans in place for this that will have no impact on support.
 
Last time I asked, the biggest support bottleneck is new hires and training of same. I'm pretty sure Cakewalk underestimated how many new users there would be as a result of the lifetime updates offer, so now they have to scramble to deal with it. 

chuckebaby

Roo Stercogburn
When something as basic as deleting blocks of tracks within a project doesn't work properly they've got a serious issue on their hands

why don't you explain your problem and I will see if can help you ?

Chuck, that's very nice of you to try and help out! In the 8 years I've been using Sonar, I've had to call support once (many moons ago). It was an account issue and not a technical question.
 
If I do have a technical issue, I just ask on this forum and usually get a quick answer (from people like you).
 
Great group!
 
Walt