• SONAR
  • Does Cakewalk Tech Support actually do any tech support For Sonar Platinum? (p.5)
2016/07/26 14:53:45
pwalpwal
ok i acknowledge your reply, but i'm off this thread now
2016/07/26 14:54:05
pwalpwal

2016/07/26 15:02:05
ampfixer
Even though Craig is now a VP at Gibson, he doesn't represent Cakewalk or Gibson on this forum. That's his disclaimer as seen in his sig. I would suggest that debating him is a worthless activity because he has no authority or responsibility to do anything. It's all verbal jousting with no measurable results.
2016/07/26 15:12:21
KIKO CUETO
A mi me pasa igual, el soporte tecnico, no me responde de algunos problemas, menores
2016/07/26 20:58:09
bitman
ampfixer
Even though Craig is now a VP at Gibson, he doesn't represent Cakewalk or Gibson on this forum. That's his disclaimer as seen in his sig. I would suggest that debating him is a worthless activity because he has no authority or responsibility to do anything. It's all verbal jousting with no measurable results.


And he'll joust ya too.
2016/07/26 23:02:55
mrpippy2
FWIW Craig, I've always found your posts to be helpful, insightful, and informative.  I certainly hope you won't cut down on your posting here because some might find your explaining of a particular Cakewalk issue "defensive".  I suspect it's a very small, but vocal, minority.  Keep doing what you do, post however you see fit to post, and know that there's a lot of forum members who get a lot of value from reading your words.  So keep it up!
2016/07/27 00:13:45
Anderton
mrpippy2
FWIW Craig, I've always found your posts to be helpful, insightful, and informative.  I certainly hope you won't cut down on your posting here because some might find your explaining of a particular Cakewalk issue "defensive".  I suspect it's a very small, but vocal, minority.  Keep doing what you do, post however you see fit to post, and know that there's a lot of forum members who get a lot of value from reading your words.  So keep it up!



Thank you. I learned a very important lesson early in life when I played a concert in Philadelphia, back in the days when cities had more than one newspaper. Two newspapers reviewed the same concert, yet one review was extremely favorable and the other was extremely negative. What's more, the elements one reviewer particularly liked were the same elements the other reviewer particularly didn't like.  
 
That's when I realized a person's reality is defined by their perspective, which interprets and therefore processes any data, essentially precluding objectivity. It's almost like a corollary of the "Observer Effect," which states that measurements of certain systems cannot be made without affecting the system itself. In that sense, the individual's perspective on data causes the brain to believe that the data conforms to that perspective, regardless of the nature of the data itself.
 
As one example of this, that's why some people see "lifetime updates" and go "Wow, cool, thanks Cakewalk" while others say "It's gotta be a scam, it's too good to be true." And that's why some people see support buckling under the load and conclude Cakewalk must not be doing well because they haven't been able to keep up support to the same level since introducing lifetime updates, while others conclude Cakewalk must be doing great if so many people are going for Platinum that it's overloading their existing support. (Actually, nothing is that simple, as explained in posts from Cakewalk staff that what's happening relates to a combination of multiple factors occurring simultaneously. As an analogy you can close your eyes, or drive a car, and be okay. But if you close your eyes while driving a car...well, that could lead to problems.)
 
Looping back to the initial story, those reviews taught me that all I could do in life was be myself - because once anything I did entered someone else's consciousness, it became part of their world and was now controlled by their perspectives, not mine. So it is with forum posts. The only remedy I've found is clarification, but it's only a partial remedy because as we've seen, that too will be interpreted in a way that's congruent with an individual's perspective.
 
Bottom line: humans are wired so that true communication is difficult. That's why we see more serial monologues than dialogues.
2016/07/27 07:20:43
chuckebaby
I find a persons strengths lay in their ability's to listen to others with an open mind. 
This isn't always easy for me to do. I suppose I could benefit from trying to work on that more.
Like Mr Pips, I sometimes worry myself that Craig will say is this really worth it ?
Because he has a wealth of knowledge to share and it would be surely missed.
Im glad he has thick skin and a positive outlook on things even the negative things.
 
Sorry for the short derail here, I understand this topic is important.
My opinion is there's only so much Cakewalk can do right now. they have created steps toward correcting the support issue.
Someone early said something that rang a bell for me and that's support issues are important but if its about a non working feature, a feature that could use improvement, exc. those thing will take a back burner.
If its a serial, registration issue, a purchase problem then those will take priority. I can understand that 100%.
 
In the end, I hope in a few months we can all look at this as a thing of the past.
This forum will never be a replacement for tech support. but I didn't hear anyone from cakewalk say that.
so I don't think they feel that way. I believe their user base is important to them. this will get resolved.
2016/07/28 13:21:39
mcdonalk
It has been stated previously that an activation issue will have higher priority than many other issues. My case #313717 addresses an activation issue for Rapture Pro that has been outstanding for months. I would be pleased if it was included with other priority issues.
2016/07/28 14:13:59
chuckebaby
mcdonalk
It has been stated previously that an activation issue will have higher priority than many other issues. My case #313717 addresses an activation issue for Rapture Pro that has been outstanding for months. I would be pleased if it was included with other priority issues.


have you looked in your cakewalk account ?
your reg and serials will be in there (no brainer I know)
but with each version of sonar, you are given a new Rapture, Dim pro, exc. you receive a new serial each time.
try a few different ones.
my guess is you entered the wrong response code that didn't match that serial.
Good luck
 
 
Never mind. I just tried doing some searching for you and found your old thread
mcdonalk
Update: After capturing some data from the Rapture Pro info page for Cakewalk, Cakewalk has indicated that Rapture Pro authorization is timing out. Cakewalk has suggested that my lack of W7 updates or a drive error may be the cause. W7 is up to date, and disc scans using hdtune indicate no errors. I am awaiting the next step from Cakewalk.

 
 
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