He described his problem perfectly with all the information you need. I am really sick of going to forums with zero answers from companies.
You gave him the basic "I have no clue" advice.
If you do not know how the program can miss a Zoom R16 driver that is installed properly, shows up as running in device manager, is selected as recording device..... why are you answering questions on the forum with guesses?
I have the same problem.
Blank drop down screens.
No choice of devices.
Reload my drivers for the Zoom.
Did it.
Still no Zoom shows up as a choice in your drop down window.
Windows 10, compatibility attempts with 8 and 7.
Still.... no choice of the Zoom.
Why?
If you don't know this basic answer, what is your purpose? Public relations? It certainly isn't helping anyone.
So why is your program unable to even find the Zoom ansio driver in win 10?
What can be done , when the driver is present, working and every other program finds it just fine?
Why do you think people come here? To get in a "nothing works" loop with zero help from the company?
If you don't know the answer, who does? Have the president of your company call me if you can't help.
These dead end threads help no one.

This thread was 2-1/2 years old when you added reply.
 
FWIW, I just hooked up my R24 since it's been a while.  Works fine with Zoom R24 drivers

Hi, Skywalker, and welcome to the Cakewalk user forums.
 
I wanted to let you know that this thread that you posted to was last updated (prior to your post from a few hours back), in 2014, so is quite likely to be a dangling leftover of a thread, where nobody knows if the original poster ever got his situation figured out or not.
 
I also wanted to let you know that these are actually USER forums, put out there for us users to post issues, comments, and concerns, for each other - as users, with no guarantee whatsoever that any Cakewalk staff will either read or respond to any post/thread in any of these forums.
 
Fortunately, several Cakewalk staffers DO pop into these forums and DO read through some number of threads and fairly frequently do respond to a few posts here and there.
 
The Cakewalk staff seems to pay the most attention to the posts in the Store forum, as they are trying to help any folks with payment issues or purchasing issues, account issues, that sort of thing, as quickly as they can, given the small number of resources and time that they have available to come into any of the forums.  That DOES seem to help a lot of the folks with Store-related issues, and that's a good thing.
 
There are also some number of folks that have volunteered a while back to become forum hosts, with a fairly limited set of actions, where we can try to help things in the forums to be in the appropriate forum, and help resolve friction between users, help identify spammers, and that sort of thing.  We can also issue temporary bans of up to, I think, a couple of weeks, if anybody has a meltdown or attacks other users, etc., but that is rarely done, and we can only issue a temporary ban anyways.  The purpose of creating the forum host pool of volunteers was to help free up Cakewalk staff from having to do these mundane sorts of tasks, which then allows those folks to do more things that are beneficial to bettering the product.  So, that is us forum hosts in summary.
 
With the above all being said, obviously you are currently experiencing the same sorts of issues presented as the basis for this thread, so regardless of this old thread, you DO have this as a current issue.
 
I ask you to please consider creating a brand new thread, listing the issues you are currently having, and I will keep an eye out for it and then jump in to try to assist you with getting past this issue.  I believe this thread would best belong in the Sonar forum.
 
Please note that because you are a brand new forum member, you will not yet have posted enough times to where you can include a link in your post, such as a link back to this thread, which seems to mirror your current situation.  (I believe if you get to something like 25 posts, you can then start adding links in your posts).  IF indeed my understanding is accurate, then I will go to the top of this thread and get the permalink to this thread, and I will add that link to a post I will submit in your new thread, so that folks can look this info over while trying to assist you.
 
In the meantime, I will spend some time reviewing your current post, as well as this thread's presentation of info on these issues, so that I can better assist you with getting past your problems.
 
SO, I will look for you to set up and submit a brand new thread describing your issues with this Zoom device not being seen in Sonar.
 
Bob Bone
 

Scarwalker
He described his problem perfectly with all the information you need. I am really sick of going to forums with zero answers from companies.

 
Why...did you go to the Zoom forums and not see an answer? 
 
There is a very limited number of DAWs with which Zoom needs to test their drivers. There is an almost unlimited number of drivers and interfaces with which DAWs would need to be tested. It's much more logical for Zoom to provide answers on how to use their product with various DAWs.

You gave him the basic "I have no clue" advice.

 
That is not true. Several suggestions were made as to possible sources of problems, yet after only one response, the OP never came back to say whether any of the subsequent suggestions helped or not. 

If you do not know how the program can miss a Zoom R16 driver that is installed properly, shows up as running in device manager, is selected as recording device..... why are you answering questions on the forum with guesses?

 
I have a Zoom R8 and it works fine with SONAR. BobF has a Zoom R24 and it works fine with SONAR. Presumably the R16 drivers are not fundamentally different? Therefore the issue is finding out what changed in the OP's setup that caused the driver not to be recognized, and therefore what made it different from mine or BobF's, as well as the other users who don't have problems. As the OP did not volunteer that information, we can only guess at what those differences might be, offer suggestions, and wait for the OP to report back on whether any of the suggestions made a difference or not. We never heard back. 
 

Still.... no choice of the Zoom.
Why?
If you don't know this basic answer, what is your purpose?

 
For all we know, the answer WAS provided. Maybe that's why the OP never returned - one of the suggestions here provided the answer, so the OP went back to making music.
 

What can be done , when the driver is present, working and every other program finds it just fine?

 
The forum could just as easily turn that around and ask "What can we do, when for us the driver is present, working, and SONAR finds it just fine?" If no one else here has encountered that problem, then we have not had a need to solve that problem, and therefore can't offer a tested solution. So, all we can do is guess at what a solution might be for a problem we have never encountered.

Why do you think people come here?

 
Because this forum has an excellent track record of helping people solve system-related issues. Realistically, there's no way any company - Cakewalk, Zoom, you name it - can test their products with the huge number of variables inherent in Windows-based systems. However, once a product gets into the hands of tens or hundreds of thousands of users, it's far more likely that one of those people will have the same kind of setup, and maybe even encountered the same type of problem and solved it. 
 

If you don't know the answer, who does? Have the president of your company call me if you can't help.
These dead end threads help no one.

The OP chose to turn it into a dead end by not providing any additional feedback, pro or con. For all we know his problem was solved. Not everyone thinks to circle back and mention what solved their problem so that others, such as you, could benefit from that knowledge.

Welcome to the forums a place where peace, caring and understanding are first and for most.
 
this was quite a first post.
 
what is an ansio driver?

One other point: The OP said that it HAD worked at one point. Therefore something changed. If it wasn't the driver and wasn't SONAR, then it was something else that is almost guaranteed to be system-specific. Those are the hardest glitches to identify because we have no idea what changed in his system. He may have installed another, older program that overwrote C++ libraries on which SONAR depends...who knows?

Well. I tried to do it all again! lol
I have playback/record in win 10 set to Zoom R16.
Hit "test" heard the stereo output test.
Yeah! I at least have that right.
................ oh.......... thanks for the reminder that this is user to user, and not a company support rep.
Anyway, opened Artist.
Went to devices.
No Zoom listed now.
Wow.
The second I make 1 step forward  everything screws up somehow.
Funny thing was..... it was listed an hour ago. Yep. 4 Zoom R16 checkboxes on input and 1 checkbox on output.
Now, after coming back and trying again.... no Zoom on input.
My machine is an i7 screamer. It runs anything fast. 16 ram....*sigh*
About installing programs.... I have like 12 c++ separate installs....steam always adds another version.... so I installed both Artist and Professional to see the difference.
You would think the new install of Artist would make things "fresh".
Nope. Now no Zoom listed..... but no error message about not finding a device.... it finds it... but won't list it now.
Can you imagine the frustration? Others seem to have zero issues. I guess I have all the issues. 



 

Now , the only device it lists is Low Level Ansio driver.....from my Video card! Nvidia 960.
So it will output to my video cards sound card...... find the Zoom, but not list the Zoom.
Grrr!
 

https://www.cakewalk.com/...&audioDeviceId=266

Can't select what doesn't show up my friend.I have change the playback/record setting to WASAPI, ANSIO , whatever the 4 choices are are.......... nothing changes in the device section for my Zoom.
The driver for the zoom works so well I get playback from the win 10"test" of playback record (lower right speaker setting on Win 10 toolbar).
So it is not my driver.
That link? Like it was to another program since I cannot select something that does not appear. No help. Been there, done that, had the Zoom in there - now it is gone.
poof!