Noel Borthwick [Cakewalk]

thedukewestern
Occasionally Sonar pops into demo mode for a few users as of late, I believe it is a known issue on the bench to be resolved.  Try rebooting the program.  Mine occasionally does this on a fresh reboot of my windows 7 system

That issue was resolved as of the latest May update.

Still happening in the wild once in a while.

Noel Borthwick [Cakewalk]

Sir William
Hi all

Just for the hell of it, I missed my monthly payment this month as I am opting for the lifetime upgrades at the end of this month.

I am a full Platinum owner / member, ie I paid my full 12 months and own Platinum, and kept up subscriptions afterwards.

My copy now is in demo mode and won't allow me to save.

Do I need to roll back? Should Sonar just disable the new additions?

Hypothetical questions I know - I am just curious.

If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for.
This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates. 
 
Hope this makes sense.

oh, really ? my understanding is that the annual membership purchased entitled one to the copy of sonar plus a year's updates- after the year, assuming no further payments are made, the user is no longer entitled to receive updates, but may continue to use the version of sonar including the updates that were installed.
am I wrong in this understanding or has this changed ?

LaszloZoltan

Noel Borthwick [Cakewalk]

Sir William
Hi all

Just for the hell of it, I missed my monthly payment this month as I am opting for the lifetime upgrades at the end of this month.

I am a full Platinum owner / member, ie I paid my full 12 months and own Platinum, and kept up subscriptions afterwards.

My copy now is in demo mode and won't allow me to save.

Do I need to roll back? Should Sonar just disable the new additions?

Hypothetical questions I know - I am just curious.

If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for.
This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates. 
 
Hope this makes sense.

oh, really ? my understanding is that the annual membership purchased entitled one to the copy of sonar plus a year's updates- after the year, assuming no further payments are made, the user is no longer entitled to receive updates, but may continue to use the version of sonar including the updates that were installed.
am I wrong in this understanding or has this changed ?

 
You are correct Laszlo. I believe that is what Noel just said also.

tenfoot

LaszloZoltan

Noel Borthwick [Cakewalk]
[
If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for.
This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates. 
 
Hope this makes sense.

oh, really ? my understanding is that the annual membership purchased entitled one to the copy of sonar plus a year's updates- after the year, assuming no further payments are made, the user is no longer entitled to receive updates, but may continue to use the version of sonar including the updates that were installed.
am I wrong in this understanding or has this changed ?

 
You are correct Laszlo. I believe that is what Noel just said also.

actually, he stated " it is always fully owned for that annual period" - which excludes times following that annual period, and is different than simply stating "it is fully owned".
 
Let me state that  I am not an anti-cakewalk, conspiracy guy or anything like that- great product, great communication- 100%. Further, I realize it must be a headache and a half having to re-iterate terms of what I believe to be a simple offer, normally I would ignore this but when a representative makes a statement that substantially changes those terms I do not think it is incorrect to request a clarification.  

LaszloZoltan

tenfoot

LaszloZoltan

Noel Borthwick [Cakewalk]
[
If you complete 12 months you own SONAR up to the last month you paid. So if you don't make a new payment and want to continue to use SONAR, you will need to roll back to the last month you paid for.
This only applies to users who are on the monthly payment plan. If you purchased an annual membership it is always fully owned for that annual period. For a lifetime user it is owned forever and includes future updates. 
 
Hope this makes sense.

oh, really ? my understanding is that the annual membership purchased entitled one to the copy of sonar plus a year's updates- after the year, assuming no further payments are made, the user is no longer entitled to receive updates, but may continue to use the version of sonar including the updates that were installed.
am I wrong in this understanding or has this changed ?

 
You are correct Laszlo. I believe that is what Noel just said also.

actually, he stated " it is always fully owned for that annual period" - which excludes times following that annual period, and is different than simply stating "it is fully owned".
 
Let me state that  I am not an anti-cakewalk, conspiracy guy or anything like that- great product, great communication- 100%. Further, I realize it must be a headache and a half having to re-iterate terms of what I believe to be a simple offer, normally I would ignore this but when a representative makes a statement that substantially changes those terms I do not think it is incorrect to request a clarification.  

No - he said that you after 12 months you OWN Sonar up to the last month you pay. You dont stop owning it after that point. You just dont get further updates.
 
You are right in one thing though - this deal has certainly been explained many times over.

Zomak
well I own Sonar and I rolled back and everything it still in demo mode and sonars customer service might as well be a south Korean company because I have not gotten an email response for weeks!

This is also my experience of their customer service so far. In addition to the support calls I have raised for problems with melodyne and block deleting tracks, Command Center has now cocked up my Melodyne registration and I cannot use the bundled version of Melodyne - I'm not sure its even worth my time raising an incident for this new problem.

LaszloZoltan
 
actually, he stated " it is always fully owned for that annual period" - which excludes times following that annual period, and is different than simply stating "it is fully owned".
 
Let me state that  I am not an anti-cakewalk, conspiracy guy or anything like that- great product, great communication- 100%. Further, I realize it must be a headache and a half having to re-iterate terms of what I believe to be a simple offer, normally I would ignore this but when a representative makes a statement that substantially changes those terms I do not think it is incorrect to request a clarification.  

I didn't change any terms I was just summarizing since the OP was related to monthly updates. When I said annual period I meant the period following your purchase date - that's why its called annual membership. 
When you buy an annual membership you are buying the latest product available at that time including another 12 months of updates from the date you bought it. After the 12 month period has completed, you will cease to receive any further updates in your account until you renew your membership. The last update you received at the end of the 12 month period will of course continue to owned.