I just upgraded win 7 to win 10 and I DO have a problem. The message said to consult
cakewalk.com/support/hardwaresetup. (That's a helpful message. NOT.)
 
My Sonar is X3 from 2014, just before Platinum. I have no idea what to research, and I can't
get phone support. Makes me not very happy.
 
Does anyone know what I need to know??

Coreysan
I just upgraded win 7 to win 10 and I DO have a problem. The message said to consult
cakewalk.com/support/hardwaresetup. (That's a helpful message. NOT.)
 
My Sonar is X3 from 2014, just before Platinum. I have no idea what to research, and I can't
get phone support. Makes me not very happy.
 
Does anyone know what I need to know??

Hi. Knowing your setup would help determining the issue.  
All the best.

Don't uninstall Sonar "Platinum".  Just prepare your mind for any little issues that may pop up after the Win 10 installation.  The Win 10 download and installation is 3 gb.  It took 5 hours on one studio machine here, and 15 hours on another.  I have somewhat slow and spotty Internet and Router issues at times but don't freak out if the process seems to "stall" somewhere along the line.  Read about all your devices - midi and audio - and just remain calm.  If windows says your (new) drivers are all installed but they don't show up in sonar, reboot.  Be confident.  It took me a year to be confident.  Hopefully you are already there.  I cloned my C drive just before upgrading, in case something went horribly wrong, but I did this because the thought of starting from square one reinstalling everything I have is just not something I can deal with.  Turns out it wasn't necessary.  Have a great weekend.  This is exciting!  Win 10!