I am trying to use safemode to load an old file and I push shift and double click on the project file, a dialogue box opens and says "Cakewalk will now personalize your settings by copying application data files. This may take a few moments. Click OK to continue or Cancel to abort personalization"
 
If I click okay or cancel the same thing happens either way, it almost loads my project into the track view pane then CBB closes.
 
It does not ask me if I want to load VST or anything, it just closes. Sometimes when it closes it asks me to send a crash report and most of the time the next time I try and reopen it says, I have no audio devices and I need to unplug and replug in my AI a couple times to get it back.
 
I have all other sound devices disabled.
 
I have tried renaming all of my VST folders and that did not work. I have opened older files of the same project, same thing.
 
I tried opening it in, Cakewalk Platinum and X3. Same thing.
 
Now, this particular song has a lot of various loops in it about 30 or so.
 
I am wondering if Cakewalk can have become sensitive to some of the loop's various resolutions?
 
It is odd because the first time I opened the project it did open and play for a bit just before it locked up. Now it won't play at all it seems it will not even open in safe mode but I get no error that the project is "truncated"...
 
I suspect a loop file may be causing this, I have played all of the loops in Windows Media Player and they all play straight from the project audio folder.
 
I am using Windows 10, could this be my klite mega codec pack needing updating it is only a few months old.
 
Any help on this would be greatly appreciated, thanks in advance.
 
My other projects seem to all be loading fine. Last night I got a Windows 10 patch... I am hoping I will not have to go back to a restore point to do OS testing.
 
I am wondering if I should try re sampling the audio files and if I re sampled them if the project would load them afterwards if they still bear the same filename.
 
This song was created in Matrix View but the files were recorded from MV to Cakewalks trackview timeline and MV should not really be involved in the equation now.
 
Thanks again, for reading this long post. :)
 
RR
 

I just tried moving the audio folder Cakewalk asked me if I wanted to create a new audio folder, I clicked no, then it said there were missing audio files. I clicked skip all.
 then I got this error message.
 

RexRed
I am trying to use safemode to load an old file and I push shift and double click on the project file, a dialogue box opens and says "Cakewalk will now personalize your settings by copying application data files. This may take a few moments. Click OK to continue or Cancel to abort personalization"
 
If I click okay or cancel the same thing happens either way, it almost loads my project into the track view pane then CBB closes.
 

This is not safe-mode. CbB launched a partial personalization. To open a project in safe mode

• run CbB
• If the file is in the Start Screen hold the SHIFT key and click on the project otherwise use File > Open to locate the project then hold the SHIFT key while opening the project.

I did as you indicated and it finally invoked safemode, I clicked, no to all and it still opened tried to load the project, then closed abruptly. :(

I have 7 other saves of the same project and they all behave in the same manner.

When you create the support ticket make sure to attach one of the dumps to it.

You say the loops are all different audio formats?  I was to understand that when you import any audio into Cakewalk that it automatically converts it to the projects format. So it would therefore seem that if you go into the projects audio folder all the audio should be the same format. If this is not so, then possible fix is to use an audio wave editor program to convert those files. 
My favorite free editor these days is called Acoustica Basic 
https://acondigital.com/news/acoustica-7-released/
 
https://www.soundonsound.com/reviews/acon-digital-media-acoustica
 

scook
When you create the support ticket make sure to attach one of the dumps to it.

Where do I find this error dump (just figured out where to find it). and can I manually send it to tech support?

Msg#2 above contains an image of a message with the fully qualified name of a dump created by CbB. The support request form has a provision for attachments near the bottom of the form.

I figured out the support ticket link too thanks!!!!