Hi,

Given that Cakewalk is giving away the DAW system, I thought I'd just check to make 100% sure I was registered properly. But for some reason I cannot log in anymore. The Cakewalk site does not even recognize my email address when I choose the Reset Password option (I still get all the Cakewalk emails, though). And this is with the same email address that Cakewalk used to send an email to me saying thank you for registering S6 and that here is my registration number.

What is up? Was I even entered into the competition at all?

SilkTone

I too checked to find out the system deleted my history and now all I have in there is DimPro and Z3ta+

I called to ask if I was included in the 'contest' and they assured me I was

I could REALLY use a new DAW for S6 ( hint hint )

I recently changed my email address with Cakewalk. That went fine -- I get emails from CW now. However, this did not change my login, which is still my old email address.

To make things worse, I seem to have a second account whose login is the new email address, but there are no serial numbers listed. They are all in the old account above.

Dunno if you guys are in the same boat, but thought I'd mention it because it confused the heck out of me at the time.

Hi SilkTone,

Thanks for the report, we'll look into what could be wrong. Just to be clear, are you logging into this page? http://store.cakewalk.com/

What region are you selecting?
Last question, what email address are you using to log-in? (Rather than give out your personal info, we'd rather you call our CS team at 617-423-9004 or 888-CAKEWALK and talk through a solution)

Adam Burch
Cakewalk

No one noticed the forum was broken for a day and a half?

I am having the same problem, my email address is not even being recognized.

No one noticed the forum was broken for a day and a half?

I did.

But I just logged into my account and everything seems in order.

I sure did. Thought it might be the new Microsoft updates causing trouble, as they often do.

Yes I noticed. I tried to post a message about it but for some reason I couldn't get onto the forum.

ORIGINAL: pharohoknaughty

No one noticed the forum was broken for a day and a half?

ORIGINAL: Adam Burch [Cakewalk]

Hi SilkTone,

Thanks for the report, we'll look into what could be wrong. Just to be clear, are you logging into this page? http://store.cakewalk.com/

What region are you selecting?
Last question, what email address are you using to log-in? (Rather than give out your personal info, we'd rather you call our CS team at 617-423-9004 or 888-CAKEWALK and talk through a solution)

Adam Burch
Cakewalk

I tried the link you provided as well as the login from the front page of cakewalk.com (seems to be the same address). My email address is still not recognized.

I did call up customer support, and someone told me that Cakewalk recently changed the login system and that they were trying to get people to re-create their accounts. Maybe I got an email asking me to re-create my account, and didn't notice it, so it could be my fault. Either way she said that all of my registration information was in the internal system and that (as far as she can tell) I was entered into the competition. I guess I will never know for sure, but I will accept that I probably was entered. She said that when I re-create the account, the internal registration info will be transferred to it. I will do that and see what happens.

UPDATE: I just re-created the account and all my purchase history showed up. I guess all is good then...

SilkTone