• SONAR
  • Bandlab assistant won't let me log in
2018/07/14 21:21:23
timboalogo
So this has happened for a week now. I've uninstalled and reinstalled and changed my password but am still getting a pretty little Something Went Wrong box with a Request failed with status 401.
 
Brother.
 
I know I'm not a genius but this little app is annoying.
 
 
2018/07/14 22:05:12
jrmunday
same here sadly
2018/07/14 22:10:01
msmcleod
I was getting a 502 error for a while today - I left it an hour and it went away.
2018/07/14 22:14:53
noynekker
Ya, I get something similar . . . as you say "Something Went Wrong box with a Request failed with status 401"
. . . but it did let me still log in. Then when trying to log in again I get this javascript error, with a lengthy explanation of things gone wrong . . . but I hit OK, and I can still log in.
Something's just not right . . . maybe another BandLab Assistant update is coming, will that be update number 10 ?
2018/07/15 00:45:45
promidi
No problems here on a fully patched Windows 10 Pro machine.

Are you using version 3.20 of Bandlab Assistant?

Have you tried exiting (using the cog | menu | exit) and reinstalling?

The latest version can be downloaded from here:

https://www.bandlab.com/download/assistant/windows
2018/07/15 01:18:22
noynekker
promidi
No problems here on a fully patched Windows 10 Pro machine.

Are you using version 3.20 of Bandlab Assistant?

Have you tried exiting (using the cog | menu | exit) and reinstalling?

The latest version can be downloaded from here:

https://www.bandlab.com/download/assistant/windows


Thanks promidi . . . my Windows 10 is patched to date . . . but, updating Java, reinstalling BandLab Assistant from your link, and a Windows restart has fixed it for me . . . though, I did have BA version 3.20 already installed. Me thinks some messy coding is going on.
2018/07/15 01:25:41
noynekker
Whoops, spoke too soon, when re-launching BandLab Assistant, it still throws a JavaScript error.
 . . . but not a showstopper, click OK and able to log in to my BandLab.
2018/07/15 01:33:05
koikane
For some reason my password was not working as well. Emailed support and it is all cleared. Up.
2018/07/15 18:07:04
Veets
Hi,
 
I got error 502 today but I am still able to log in.  I checked JavaScript to see when it was last updated and it was yesterday. I am wondering if a new Java update is needed or is this a Bandlab update?
2018/07/15 22:30:06
abacab
Still running BandLab assistant 3.10, which let me upgrade CbB from 2018.05 to 2018.06 without any issues.
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