Is the special offer for Platinum with lifetime upgrades supposed to compensate for an unstable product?  My Sonar X3 was rock solid, but ever since installing Platinum (and all the upgrades) Sonar keeps crashing.  Sometimes immediately after exporting a mix to wav, other times just after starting Sonar, and sometimes when dropping effects into ProChannel.  I'm very disappointed to say the least.  My computer is running Windows 10 and has 32 gigs of RAM.

Sonar Platinum crashing regularly is definitely not the typical experience of a Sonar Platinum user (if it was, this forum would explode). 

Some information we need to help you resolve this issue.


· Version and build number of your Sonar Platinum.
· Your full machine specifications
· Make, model and manufacturer of your audio interface.
· Is your machine fully patched?
· Have you updated the drivers of all your hardware (This is best done by going to the actual manufacturer's website   rather then letting Microsoft do it.)
· Are you using the latest version of all your VST plugins.

You will get many suggestions from the forum members here to help you resolve this.  I am confident that a solution to your Platinum crashing issues can be found. 

Windows 10 Professional 64 bit with Intel i7-3770 CPU @3.4 GHz and 32 GB or RAM.  It's up to date with all updates.  Interface is Roland Studio Capture.
 
I downloaded and installed Platinum with all updates last night.

are you still using the external usb 3 drive ?
that could potentially cause a crash right there if your using a non supported usb 3 port.
I remember you had a thread a while back saying you were crashing in x3 as well.
so I would check everything.
 
running platinum here, more solid then any other version of sonar ever.
very happy. hope you get it worked out.

No, I'm not using an external drive.  I only do that when I'm running from my laptop at a rehearsal studio.  My desktop has three internal hard-drives.  X3 was crashing back then due to the external drive being connected to a USB 2.0 port instead of 3.0.  Still, after recording about ten takes of drums, Sonar X3 would start crashing on the laptop.  In the future, I'll be recording 44.1 and 16 bit since the laptop with the external drive can't handle the higher rates after multiple takes.
 
The crashing problem with my desktop could be due to the fact that I'm running a few other software programs at the same time.  When it crashes, it creates a dump file somewhere, but I wouldn't know what to look for.

There should be a log of the crashes.  If you could post what the last log says that may help. 

John
There should be a log of the crashes.  If you could post what the last log says that may help. 

Where would I find those logs?

This is from one of the dumps (I had to open the .dmp file in Visual Studio):
 
Dump Summary ------------
Dump File: SONARPLT.exe.15928.dmp : C:\Users\Paul M\AppData\Local\CrashDumps\SONARPLT.exe.15928.dmp Last Write Time: 6/22/2016 6:31:44 PM
Process Name: SONARPLT.exe : C:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe
Process Architecture: x64 Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
System Information
------------------
OS Version: 10.0.10586 CLR Version(s): 
Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
SONARPLT.exe C:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe 22.6.0.26 ntdll.dll C:\Windows\System32\ntdll.dll 10.0.10586.306 kernel32.dll C:\Windows\System32\
kernel32.dll 10.0.10586.0
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 10.0.10586.306
shlwapi.dll C:\Windows\System32\shlwapi.dll 10.0.10586.0
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.10586.0
opengl32.dll C:\Windows\System32\opengl32.dll 10.0.10586.0
winmm.dll C:\Windows\System32\winmm.dll 10.0.10586.0
msacm32.dll C:\Windows\System32\msacm32.dll 10.0.10586.0
combase.dll C:\Windows\System32\combase.dll 10.0.10586.103
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 10.0.10586.306
advapi32.dll C:\Windows\System32\advapi32.dll 10.0.10586.63
gdi32.dll C:\Windows\System32\gdi32.dll 10.0.10586.420
user32.dll C:\Windows\System32\user32.dll 10.0.10586.306
bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll 10.0.10586.420
sechost.dll C:\Windows\System32\sechost.dll 10.0.10586.0
psapi.dll C:\Windows\System32\psapi.dll 10.0.10586.0
msimg32.dll C:\Windows\System32\msimg32.dll 10.0.10586.0
comdlg32.dll C:\Windows\System32\comdlg32.dll 10.0.10586.0
WINMMBASE.dll C:\Windows\System32\WINMMBASE.dll 10.0.10586.0
SHCore.dll C:\Windows\System32\SHCore.dll 10.0.10586.306
glu32.dll C:\Windows\System32\glu32.dll 10.0.10586.0
cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 10.0.10586.0
ddraw.dll C:\Windows\System32\ddraw.dll 10.0.10586.0
shell32.dll C:\Windows\System32\shell32.dll 10.0.10586.420
windows.storage.dll C:\Windows\System32\windows.storage.dll 10.0.10586.306
TTSlame.dll C:\Program Files\Cakewalk\SONAR Platinum\TTSlame.dll 0.0.0.0
libsndfile-1.dll C:\Program Files\Cakewalk\SONAR Platinum\libsndfile-1.dll 1.0.26.0 kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 10.0.10586.0
powrprof.dll C:\Windows\System32\powrprof.dll 10.0.10586.0
CJLibrary.dll C:\Program Files\Cakewalk\SONAR Platinum\CJLibrary.dll 6.1.9.0 UIAutomationCore.DLL C:\Windows\System32\UIAutomationCore.DLL 7.2.10586.212 profapi.dll C:\Windows\System32\profapi.dll 10.0.10586.0
oleaut32.dll C:\Windows\System32\oleaut32.dll 10.0.10586.0
FirewallAPI.dll C:\Windows\System32\FirewallAPI.dll 10.0.10586.162
netapi32.dll C:\Windows\System32\netapi32.dll 10.0.10586.212
CWVideoEngine.dll C:\Program Files\Cakewalk\SONAR Platinum\CWVideoEngine.dll 21.13.0.0 ole32.dll C:\Windows\System32\ole32.dll 10.0.10586.420
DSDConvert.dll C:\Program Files\Cakewalk\SONAR Platinum\DSDConvert.dll 0.0.0.0 mfc140u.dll C:\Windows\System32\mfc140u.dll 14.0.23918.0
crypt32.dll C:\Windows\System32\crypt32.dll 10.0.10586.306
msasn1.dll C:\Windows\System32\msasn1.dll 10.0.10586.0
setupapi.dll C:\Windows\System32\setupapi.dll 10.0.10586.420
wintrust.dll C:\Windows\System32\wintrust.dll 10.0.10586.0 comctl32.dll C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae12515e1c22\comctl32.dll 6.10.10586.0
dciman32.dll C:\Windows\System32\dciman32.dll 10.0.10586.3
imm32.dll C:\Windows\System32\imm32.dll 10.0.10586.0
userenv.dll C:\Windows\System32\userenv.dll 10.0.10586.0 VCRUNTIME140.dll C:\Windows\System32\VCRUNTIME140.dll 14.0.23918.0 ucrtbase.dll C:\Windows\System32\ucrtbase.dll 10.0.10586.0 CONCRT140.dll C:\Windows\System32\CONCRT140.dll 14.0.23918.0
msvcp140.dll C:\Windows\System32\msvcp140.dll 14.0.23918.0 GdiPlus.dll C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.20_none_db007f1392e69ef4\
GdiPlus.dll 10.0.10586.20 msdmo.dll C:\Windows\System32\msdmo.dll 10.0.10586.0
mf.dll C:\Windows\System32\mf.dll 12.0.10586.11
mfplat.dll C:\Windows\System32\mfplat.dll 12.0.10586.306
avrt.dll C:\Windows\System32\avrt.dll 10.0.10586.0
dwmapi.dll C:\Windows\System32\dwmapi.dll 10.0.10586.0
wininet.dll C:\Windows\System32\wininet.dll 11.0.10586.420
cpprest140_2_7.dll C:\Program Files\Cakewalk\SONAR Platinum\cpprest140_2_7.dll 2.7.0.0
quartz.dll C:\Windows\System32\quartz.dll 10.0.10586.71
iZotope_Radius_x64.dll C:\Program Files\Cakewalk\SONAR Platinum\iZotope_Radius_x64.dll 1.4.0.645 version.dll C:\Windows\System32\version.dll 10.0.10586.0
uxtheme.dll C:\Windows\System32\uxtheme.dll 10.0.10586.0
ws2_32.dll C:\Windows\System32\ws2_32.dll 10.0.10586.420
bcrypt.dll C:\Windows\System32\bcrypt.dll 10.0.10586.0
CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 10.0.10586.0
davhlpr.dll C:\Windows\System32\davhlpr.dll 10.0.10586.0
winhttp.dll C:\Windows\System32\winhttp.dll 10.0.10586.420
httpapi.dll C:\Windows\System32\httpapi.dll 10.0.10586.0
mfcore.dll C:\Windows\System32\mfcore.dll 12.0.10586.122
dpapi.dll C:\Windows\System32\dpapi.dll 10.0.10586.0
ksuser.dll C:\Windows\System32\ksuser.dll 10.0.10586.0
RTWorkQ.dll C:\Windows\System32\RTWorkQ.dll 12.0.10586.0
fwbase.dll C:\Windows\System32\fwbase.dll 10.0.10586.162
ninput.dll C:\Windows\System32\ninput.dll 10.0.10586.0
d3d11.dll C:\Windows\System32\d3d11.dll 10.0.10586.122
dxgi.dll C:\Windows\System32\dxgi.dll 10.0.10586.420
TTSRES.dll C:\Program Files\Cakewalk\SONAR Platinum\TTSRES.dll 22.6.0.26
clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.10941.16384
msctf.dll C:\Windows\System32\msctf.dll 10.0.10586.71
Stretch.ax C:\Program Files\Cakewalk\SONAR X3 Studio\Stretch.ax 17.5.3.196
DShowProxy.dll C:\Program Files\Cakewalk\SONAR X3 Studio\DShowProxy.dll 17.5.3.196 msvcr110.dll C:\Windows\System32\msvcr110.dll 11.0.51106.1
mfc110u.dll C:\Windows\System32\mfc110u.dll 11.0.60610.1
msvcp110.dll C:\Windows\System32\msvcp110.dll 11.0.51106.1
RDAS1138.DLL C:\Windows\System32\RDAS1138.DLL 1.0.0.0
propsys.dll C:\Windows\System32\propsys.dll 7.0.10586.0
MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 10.0.10586.0
devobj.dll C:\Windows\System32\devobj.dll 10.0.10586.0
wdmaud.drv C:\Windows\System32\wdmaud.drv 10.0.10586.0
AudioSes.dll C:\Windows\System32\AudioSes.dll 10.0.10586.122
WinTypes.dll C:\Windows\System32\WinTypes.dll 10.0.10586.103
msacm32.drv C:\Windows\System32\msacm32.drv 10.0.10586.0
midimap.dll C:\Windows\System32\midimap.dll 10.0.10586.0
msxml6.dll C:\Windows\System32\msxml6.dll 6.30.10586.63
urlmon.dll C:\Windows\System32\urlmon.dll 11.0.10586.420
iertutil.dll C:\Windows\System32\iertutil.dll 11.0.10586.420
CW120Auto.dll C:\Program Files\Cakewalk\Shared Utilities\CW120Auto.dll 21.6.0.26 windowscodecs.dll C:\Windows\System32\windowscodecs.dll 10.0.10586.306
ntmarta.dll C:\Windows\System32\ntmarta.dll 10.0.10586.0
imaadp32.acm C:\Windows\System32\imaadp32.acm 10.0.10586.0
l3codeca.acm C:\Windows\System32\l3codeca.acm 1.9.0.401
msadp32.acm C:\Windows\System32\msadp32.acm 10.0.10586.0
msg711.acm C:\Windows\System32\msg711.acm 10.0.10586.0
msgsm32.acm C:\Windows\System32\msgsm32.acm 10.0.10586.0
dsound.dll C:\Windows\System32\dsound.dll 10.0.10586.0
msvcr120.dll C:\Windows\System32\msvcr120.dll 12.0.21005.1
msvcp120.dll C:\Windows\System32\msvcp120.dll 12.0.21005.1
DWrite.dll C:\Windows\System32\DWrite.dll 10.0.10586.0
dataexchange.dll C:\Windows\System32\dataexchange.dll 10.0.10586.0
dcomp.dll C:\Windows\System32\dcomp.dll 10.0.10586.11
twinapi.appcore.dll C:\Windows\System32\twinapi.appcore.dll 10.0.10586.0
sspicli.dll C:\Windows\System32\sspicli.dll 10.0.10586.0
ondemandconnroutehelper.dll C:\Windows\System32\ondemandconnroutehelper.dll 10.0.10586.212 IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 10.0.10586.0
mswsock.dll C:\Windows\System32\mswsock.dll 10.0.10586.420
dnsapi.dll C:\Windows\System32\dnsapi.dll 10.0.10586.212
nsi.dll C:\Windows\System32\nsi.dll 10.0.10586.0
winnsi.dll C:\Windows\System32\winnsi.dll 10.0.10586.0
rasadhlp.dll C:\Windows\System32\rasadhlp.dll 10.0.10586.71
FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL 10.0.10586.212
pcacli.dll C:\Windows\System32\pcacli.dll 10.0.10586.0
mpr.dll C:\Windows\System32\mpr.dll 10.0.10586.0
sfc_os.dll C:\Windows\System32\sfc_os.dll 10.0.10586.0
devrtl.dll C:\Windows\System32\devrtl.dll 10.0.10586.0
WMVCORE.DLL C:\Windows\System32\WMVCORE.DLL 12.0.10586.0
WMASF.DLL C:\Windows\System32\WMASF.DLL 12.0.10586.0
mfperfhelper.dll C:\Windows\System32\mfperfhelper.dll 12.0.10586.0
cryptsp.dll C:\Windows\System32\cryptsp.dll 10.0.10586.0
rsaenh.dll C:\Windows\System32\rsaenh.dll 10.0.10586.306
imagehlp.dll C:\Windows\System32\imagehlp.dll 10.0.10586.0
gpapi.dll C:\Windows\System32\gpapi.dll 10.0.10586.420
webio.dll C:\Windows\System32\webio.dll 10.0.10586.0
schannel.dll C:\Windows\System32\schannel.dll 10.0.10586.306
mskeyprotect.dll C:\Windows\System32\mskeyprotect.dll 10.0.10586.0
ncrypt.dll C:\Windows\System32\ncrypt.dll 10.0.10586.0
ntasn1.dll C:\Windows\System32\ntasn1.dll 10.0.10586.0
ncryptsslp.dll C:\Windows\System32\ncryptsslp.dll 10.0.10586.420
sxs.dll C:\Windows\System32\sxs.dll 10.0.10586.0
NullProxy.dll C:\Program Files\Cakewalk\Shared Utilities\NullProxy.dll 2.1.0.0
mfc120u.dll C:\Windows\System32\mfc120u.dll 12.0.21005.1
GroovePlayer.dll C:\Program Files\Cakewalk\Shared DXi\Groove Player\GroovePlayer.dll 2.0.0.2
Boost11_64.dll c:\program files\Cakewalk\vstplugins\Boost11\Boost11_64.dll 17.13.3.32
oleacc.dll C:\Windows\System32\oleacc.dll 7.2.10586.212
winspool.drv C:\Windows\System32\winspool.drv 10.0.10586.122
mscms.dll C:\Windows\System32\mscms.dll 10.0.10586.0
apphelp.dll C:\Windows\System32\apphelp.dll 10.0.10586.0
FileSyncShell64.dll C:\Users\Paul M\AppData\Local\Microsoft\OneDrive\17.3.6281.1202\amd64\FileSyncShell64.dll 17.3.6281.1202
GROOVEEX.DLL C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesX64\Microsoft Office\Office16\GROOVEEX.DLL 16.0.6925.1018
msi.dll C:\Windows\System32\msi.dll 5.0.10586.212
GrooveIntlResource.dll C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesX64\Microsoft Office\Office16\1033\GrooveIntlResource.dll 16.0.6925.1018
EhStorShell.dll C:\Windows\System32\EhStorShell.dll 10.0.10586.0
actxprxy.dll C:\Windows\System32\actxprxy.dll 10.0.10586.306
samcli.dll C:\Windows\System32\samcli.dll 10.0.10586.0
samlib.dll C:\Windows\System32\samlib.dll 10.0.10586.212
netutils.dll C:\Windows\System32\netutils.dll 10.0.10586.0
ntshrui.dll C:\Windows\System32\ntshrui.dll 10.0.10586.0
srvcli.dll C:\Windows\System32\srvcli.dll 10.0.10586.212
cscapi.dll C:\Windows\System32\cscapi.dll 10.0.10586.0
drprov.dll C:\Windows\System32\drprov.dll 10.0.10586.0
winsta.dll C:\Windows\System32\winsta.dll 10.0.10586.0
ntlanman.dll C:\Windows\System32\ntlanman.dll 10.0.10586.0
davclnt.dll C:\Windows\System32\davclnt.dll 10.0.10586.0
wkscli.dll C:\Windows\System32\wkscli.dll 10.0.10586.212
dlnashext.dll C:\Windows\System32\dlnashext.dll 12.0.10586.0
DevDispItemProvider.dll C:\Windows\System32\DevDispItemProvider.dll 10.0.10586.0
Console Emulator Channel_64.dll c:\program files\Cakewalk\shared utilities\Internal\Console Emulator\Console
Emulator Channel_64.dll 1.0.3.0
msvfw32.dll C:\Windows\System32\msvfw32.dll 10.0.10586.0
thumbcache.dll C:\Windows\System32\thumbcache.dll 10.0.10586.112
Console Emulator Bus_64.dll c:\program files\Cakewalk\shared utilities\Internal\Console Emulator\Console Emulator Bus_64.dll 1.0.3.0
PCS-GlossEQM.dll c:\program files\Cakewalk\shared utilities\Internal\PCS-GlossEQM.dll 1.13.3.32 edputil.dll C:\Windows\System32\edputil.dll 10.0.10586.0
SonitusFXCompressor.dll C:\Program Files\Cakewalk\Shared Plugins\SonitusFXCompressor.dll 3.13.5.32 BT
Compressor CP2S-3.dll c:\program files\Cakewalk\vstplugins\Nomad Factory\BT Compressor CP2S-3.dll 0.0.0.0
REmatrix Solo-64.dll c:\program files\Cakewalk\shared utilities\Internal\REmatrix Solo\REmatrix
Solo-64.dll 1.0.0.0
explorerframe.dll C:\Windows\System32\explorerframe.dll 10.0.10586.122

wdmaud.drv C:\Windows\System32\wdmaud.drv 10.0.10586.0
are you using ASIO for your audio card Drivers ?
 
 
also keep in mind for the Studio Capture windows 10 driver:
This product cannot be used with a USB 3.0 port that is not compatible with USB 2.0 specification.
so if your plugged in to a USB 3 port, try using a USB 2.0
I know it may seem like im on to the USB 3 thing but it is important and will reek havoc.

Yes, I am.