Hi all,
 
I'm hoping someone in this group can assist me.  I've written to tech support several times to no avail.  I have a long list of products I've purchased over the years, including X3 (haven't upgraded to platinum yet and not inclined to until I know I'll get support).  I note when I submitted the requests very few of my products were listed as for support- perhaps the system hasn't recognized them - although they are there in the list of 'my products'
 
Calling is not really an option for me as their opening hours translate to 12am-7am here in Australia.
 
Any suggestions are welcome
 
Andrew

I had upgraded from X3 to Platinum. In my membership details Sonar X3 does not show up as having mail or phone support. Possibly that's the reason they are not responding. How are you contacting them? I don't have an option to send them a mail except for Dimension Pro and Sonar Platinum. Also, for past three weeks I had also not received any response to my support mails. Yesterday finally support called back and resolved my issue. They said they were quite backed up on their support responses lately. Not sure if that will improve.

Hope this info helps.

You didn't say when it was you first contacted them, so I can only assume it was relatively recently. With that in mind...
 
It can take a while to hear back from them, weeks, in fact. I don't know if this is because of workload or a shortage of staff, but by the time I heard back from them, I'd actually forgotten I'd sent a request for support.
 
Bottom line: gotta be patient.
 
Or email one of the Cakewalk guys via this forum. (I don't know how that'll be received, so if you get into hot water, you're on your own. ;) )

Or tell us what the problem is.
 
There are more than enough people active 24/7 to answer all but THE most technical of issues.

Yes, posting problems here is the best approach for software which is out of support (X3 for example).

I would hold off on buying Platinum.  For me, Platinum has introduced more bugs rather than fixing old bugs.  In addition, Cakewalk support seems to be extremely slow to respond to bugs.
 
I purchased Platinum this year, submitted 2 bugs using Cakewalk's Problem Report form in April, and Cakewalk has yet to even acknowledge the bugs, let alone fix them: they are still marked as "New" (unreviewed) on the Problem Report page.  Other people have reported similar unresponsiveness in Cakewalk support.
 
If you can get your X3 bugs "fixed" by talking to people on the forum, then great.  Good luck with that!

Tripecac
I would hold off on buying Platinum.  For me, Platinum has introduced more bugs rather than fixing old bugs.  In addition, Cakewalk support seems to be extremely slow to respond to bugs.
 
I purchased Platinum this year, submitted 2 bugs using Cakewalk's Problem Report form in April, and Cakewalk has yet to even acknowledge the bugs, let alone fix them: they are still marked as "New" (unreviewed) on the Problem Report page.  Other people have reported similar unresponsiveness in Cakewalk support.
 
If you can get your X3 bugs "fixed" by talking to people on the forum, then great.  Good luck with that!

This is based on personal experience, as is my contradicting opinion.  
I updated to SPLAT late last year, and have encountered exactly 0 bugs or installation issues.  I'd highly recommend upgrading.
 
I've never had to rely on their tech support, but this forum is fantastic.  Tell us your problems!  Do it.  Go on.  What's wrong?

Whilst I wouldn't go so far as to say there are no bugs in platinum, I certainly agree that it is far superior to X3 in terms of stability, speed and functionality. I definitely recommend upgrading.
 
On the unlikely chance that the specs in your OP signature are correct, I would also suggest that your processor is getting on a bit and you are in desperate need of system ram!.

I want CW to continue to succeed. Please upgrade immediately.
 

I want CW to fix their bugs before adding yet another feature (or Mac OSX support).  Please do not upgrade until Cakewalk has visibly improved their support.  :)