Whether someone decides to upgrade or not is really up to them, a personal decision with personal factors. However, I think you would be hard pressed to find many people here who would not agree that Platinum has become more stable, better-performing and obviously more feature-rich than X3 ever was; in any case that's very much been my experience, and from what I've seen on the forum it seems to be the consensus. Doubtless there are those whose experience or opinion differs, and I've not done a full and formal survey on the subject, but from my impressions of the general tone around here, that's what I've noticed. Perhaps it's just confirmation bias, but there's not much any of us can do about that - human perception is what it is. 
 
Also, I'll second what Bruce (tenfoot) said above. The OP's computer specs are not exactly cutting-edge, which can contribute to problems. That said, Platinum runs smoother and more stably on my old machine (Q6600, 8GB RAM) than X3 ever did, by a healthy margin. Plus, it's fully supported. So yeah, there's that... do you want to solve your problem and get back to work, or do you want to draw a line in the sand on principle? 

Tripecac
I want CW to fix their bugs before adding yet another feature (or Mac OSX support).  Please do not upgrade until Cakewalk has visibly improved their support.  :)

Please ignore everything this guy says as he's clearly on a mission.
 
If Sonar is as bug ridden as he suggests these boards would be in total meltdown 24/7.

Tripecac
I want CW to fix their bugs before adding yet another feature (or Mac OSX support).  Please do not upgrade until Cakewalk has visibly improved their support.  :)

Can you provide some specifics on the issues you're encountering? What bugs are you referring to?  I've found Platinum to be far more stable than X3 generally speaking, as I think most on this forum have, so am curious if you've found it to be otherwise.  Regarding the lack of response from CW support - have you tried PMing anybody?

Andrew Smith
Hi all,
 
I'm hoping someone in this group can assist me.  I've written to tech support several times to no avail.  I have a long list of products I've purchased over the years, including X3 (haven't upgraded to platinum yet and not inclined to until I know I'll get support).  I note when I submitted the requests very few of my products were listed as for support- perhaps the system hasn't recognized them - although they are there in the list of 'my products'
 
Calling is not really an option for me as their opening hours translate to 12am-7am here in Australia.
 
Any suggestions are welcome
 
Andrew

My experience is I've either heard back relatively quickly or once in a while, not at all.  When I haven't received a response, I'd send a duplicate request, indicating my previous one didn't receive a response and that usually did the trick.  Obviously I'd prefer if I never had to send a second request, but it was far easier to send a reminder request than wait for weeks hoping someone received my original one.

http://forum.cakewalk.com/FindPost/3428520

I've opened a case as well and not heard back. I ended up fixing the issue myself, so whatever...as to upgrading...I agree with the lovers and not the haters here. It has been FLAWLESS for me and I'm on 10 year old Dell computer with Windows 7. Not one major issue..I could NOT be more happy. I'm also stoked about a OSX version as I am wanting to dump Microsoft. Just my two cents..opinions are just like b-holes...everyone has one. You will make your own conclusions soon enough and I can only hope you will be as happy as I have. Good luck!

In the 18 years I've used Cakewalk's software, I've only needed support twice. They weren't especially quick about it, but my issues were resolved. Any other time I've been stumped about something, I've found the answer on here.
 
If you aren't somewhat literate in computer usage, setup and diagnosing simpler issues, you should probably buy a tape deck.
 
Dan

dcumpian
 
 
If you aren't somewhat literate in computer usage, setup and diagnosing simpler issues, you should probably buy a tape deck.
 
Dan

 
This is SO TRUE.

I love our community and I love Sonar.
 
However I hate that any time someone posts a valid concern here that even remotely reflects bad on Cakewalk they are made to feel like dirt. Telling someone that they have no right to use Sonar if they aren't " literate in computer usage, setup and diagnosing simpler issues, you should probably buy a tape deck" is pretty sad in my eyes.
 
The original post wasn't even negative. It was well communicated and not accusatory in any way. But still the need to pounce on him is there.
 
I remember posting a couple of years ago that I wished Sonar had AUX tracks. I was BLASTED for having the nerve to recommend the feature because "if you need Aux tracks you don't know what you're doing". 
 
Forums can really suck.

PilotGav
I love our community and I love Sonar.
 
However I hate that any time someone posts a valid concern here that even remotely reflects bad on Cakewalk they are made to feel like dirt. Telling someone that they have no right to use Sonar if they aren't " literate in computer usage, setup and diagnosing simpler issues, you should probably buy a tape deck" is pretty sad in my eyes.
 
The original post wasn't even negative. It was well communicated and not accusatory in any way. But still the need to pounce on him is there.
 
I remember posting a couple of years ago that I wished Sonar had AUX tracks. I was BLASTED for having the nerve to recommend the feature because "if you need Aux tracks you don't know what you're doing". 
 
Forums can really suck.

+1.  99% of the time, this forum is awesome.  And frankly, it's far better than any other forum I'm on - and it's one of the main reasons I am a Sonar user.  But on the rare occasion this happens, it makes me think the forum still has a little room to grow.