My credit card gets ding every month to use Sonar Platinum, so one should be able to understand where I'm coming from when I double click the icon and the Sonar software just says SONARPLT.exe can't run and I can't get any help...  Tried to email and got no response.  Tired to schedule a call back and there are no spots available??  Why?  
 
What am I paying for if the software doesn't work, has a complicated install and uninstall process and I can't get any help?  What's going on over there????
 
EARN THE MONEY!
 
 

Hi Rich,
 
If you install TeamViewer, I'd be happy to remote-in and have a look.
You can Email me directly at jim @ studiocat.com 
Just need the ID and Password

richsbca
My credit card gets ding every month to use Sonar Platinum, so one should be able to understand where I'm coming from when I double click the icon and the Sonar software just says SONARPLT.exe can't run and I can't get any help...  Tried to email and got no response.  Tired to schedule a call back and there are no spots available??  Why?  
 
What am I paying for if the software doesn't work, has a complicated install and uninstall process and I can't get any help?  What's going on over there????
 
EARN THE MONEY!
 
 

 
When did Sonar stop working for you?

This started over the weekend.  I had the software set to MME mode and changed it to ASIO when I hooked up my focusrite 6I6, and I have done many times in the past, and the software crashed and I have yet to get back in.

I would let Jim help you. He's about as sharp as they come.

what are you using for a soundcard ?
if its a plug in, synth, exc
open the project in safe mode if all else fails. (hold shift while opening the project)

Problem turned out to be Fender Fusion ASIO driver.
Removed that... and the latest version of Platinum loads just fine.
 
With Fusion driver loaded (device not connected), opening Sonar with Shift key down would still result in a crash.
 

Pay da man!

Jim you are first class, simple as...

Nice one Jim!