I can't upgrade and I don't know why

2016/06/02 22:01:00

Geoffrey

Ahhh.....the file is indeed there, but it won't run from there. I get a message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." Same message if I try to run it under administrative mode.

2016/06/03 07:38:54

dwardzala

That means its a permissions thing with that folder (which is weird). Hopefully someone with more knowledge can help. I will suggest to try both running the program "As Administrator" and running it form an administrator account (they are two different things.)

2016/06/03 14:18:55

Geoffrey

Well, I copied the file to the desktop to see whether it was folder permissions, but got the same error. Not sure how to run as an administrator, as it doesn't show up when I go to "windows-switch user."

2016/06/03 14:53:54

SilkTone

Hold Shift while right-clicking on the installer/exe/shortcut. Select "Run as administrator".

2016/06/04 03:39:10

Bristol_Jonesey

Hold Shift?

I've only ever right-clicked the .exe and then chosen Run As Administrator

2016/06/04 12:12:51

Geoffrey

I did all that. The original poster indicated that running as administrator was different from running in administrator mode (?).

2016/06/04 13:19:37

SilkTone

Ah sorry, missed that you already tried that. In that case I don't know what the answer is.

I can't upgrade and I don't know why

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