MachineClaw
Sorry but it is actually an industry standard. easier updating, centralized customer service and less printing of materials.
Nothing was mentioned about printing anything, where are you getting that from? A lot of people like to be able to read manuals offline and outside of the associated application.
e.g. when Presonus brought out Studio One v3, the manual was initially only available from within the application, in a weird hypertext-ish incarnation. A lot of people asked for a PDF version to be produced. Asked on the public forums. Presonus granted their request.
The forum served several important roles in this situation; it allowed individuals to judge the wishes of the customer base as a whole, it served as a place where those wishes could be collated, it allowed Presonus to garner the interest of its customer base in a manner which is much more efficient than e.g. being bombarded with scores of individual emails and most importantly, it showed how the company responds to the type of request which is desired by many of its customers. That's a very positive thing, for both the customers and the company.
you really are missing out on not updating to Omni 2 - it's a fabulous upgrade and the latest patch just goes to show that Specs does listen and update to benefit customers.
How do you know Spectrasonics is listening to its customers? Which customers? How many? I don't see how you can reach that conclusion based on the fact that they've produced a product upgrade that you think highly of. What discussions between Spectrasonics and its customer base are you aware of? Through what means have they held these discussions? Did they e.g. send you a survey/questionnaire of "What features would you like to see in Omnisphere v2?", perhaps?
I think it's rather odd that you will not update or upgrade your software because the company does not have an online forum or presents.
That's probably because we're different people. I own Omnisphere, Trillian and Stylus RMX, so quite clearly I think highly of their products.
However, given what they are offering for the Omnisphere v2 upgrade and what it will cost me, I'm simply not interested unless they sweeten the deal. To be honest, even if they had PDF manuals and a bustling online community, I still probably would not go for the upgrade.
I can and have knocked companies for bad business practices but Spectrasonics not having a forum or a PDF manual - come on, come up with something better to rant about.
If you think that was a rant, well ... quite frankly, you have no idea what a rant is :-) It is called "a choice" and I have made mine and it's different to yours. That is all.