Hi Forumites,
 
Lots of issues to ask about here: As a longtime registered Sonar user, I recently purchased Sonar Platinum and after 5 inquiries into Support, I have nothing to show for it. So here is my scenario, since Cakewalk seems disinterested in resolving:
 
Due to the new forced SSO account creation thing, I have been forced to sign up with a new UserID using a new e-mail address to get a 'new' forum and Cakewalk account. I had hoped to keep all of my UserID's and related e-mail addresses intact, but Cakewalk would not allow that account to migrate. The only solution was to sign up with a new UserID and a new e-mail address that Cakewalk had never seen...this worked, however, all of my purchases were under the original e-mail address. Sadly, those original products are not tied to my new log-in or e-mail address. As a result, I cannot get any updates that I paid for, nor am I treated as an existing customer, with rights to discounted upgrades.
 
So, it's like I'm a new customer...and until Cakewalk resolves this, I'm being held hostage. Seems like it should be a pretty easy fix, if Cakewalk would simply contact me, but we're going on 3 week and 5 e-mail inquiries in to them.
 
Feeling pretty helpless and scammed, quite frankly. Can anyone help shed some light?
 
Thank you,
 
koontzm (formerly Daddy?!)

Looks like you are going to have to go through Cakewalk support to migrate your old products into your new account. There does not seem to be a DIY option for someone in your situation.
 
https://www.cakewalk.com/Support/Knowledge-Base/2016000013/Products-Are-Missing-From-My-Cakewalk-Account
 

THe best place for these account questions is the Store forum, so I will move this there.
 
Cakewalk WILL work to try to sort things out for you, and they CAN and WILL get your earlier ordered products associated with your new account, it will just take a  bit of time for them to accomplish that for you.  They have done this same sort of thing for lots of folks, once they did that merge thing a while back, so I KNOW that it does work.
 
Since your new account only has this single post, you cannot yet send or receive Private Messages, so I will construct and send one to some of the Cakewalk staff that can get you squared away.
 
Please be patient for a few days, as it is a holiday weekend, and even though I will contact them in the next 10-15 minutes, they may well not see my message until Tuesday morning.
 
They work really hard at fixing these kinds of issues quickly, because the folks that buy the products are how they are in business, so they want that part of things fixed ASAP once issues like yours are brought to their attention.
 
OK - so please hang in there.
 
I will also circle back to this thread on Tuesday to follow up and make sure things are moving in your direction - they usually send me a Private Message to let me know they have nudged someone to address the issues, and when that happens I will post here in this thread so you know that they are indeed working on it.  I will also check on things later today and tomorrow, as well as Monday, as sometimes even the SENIOR Cakewalk staff is kind enough to jump in and look at things even over a weekend or sometimes at night.  THAT is a pretty cool deal.
 
I've got to go lay back down for a while - I'm still recovering from spine surgery from a week or so back.
 
Bob Bone
 

Bump, please...still awaiting a response. T-minus 4 days until licenses expire.

koontzm
Bump, please...still awaiting a response. T-minus 4 days until licenses expire.

I would actually be pickling up the phone at this stage - even if it is an international call

Yep know what the Cakewalk silence is like. Very disappointed

Yep know what the Cakewalk silence is like. Very disappointed