Hello,
I've gotten the same error when trying to install the drivers. I called Yamaha customer service, and the gentleman I spoke with told me to try another computer / cable, and if neither of those combinations work to resolve the issue, the USB connector inside the piano has likely come loose. He said that if I'm handy, I could open up the front panel and check it out. On Thursday night, I plan to remove the board, remove the connector, and solder a new one in place. Below is a Youtube video of an identical repair being performed - it is pretty simple.
I am hopeful about this fix, and I will let you know if I have success. My deepest sympathies by the way - all I want right now is for this to work, and that error message is extremely frustrating.
Regards,
MattG