• SONAR
  • New theme, colours, etc. So why no fix to CWBRN-43213 ???
2016/05/27 10:08:12
Skyline_UK
I must say I find it staggering that with all the programming activity around the new theme, colour pallete, etc. CWBRN-43213 has not been fixed!!!   What is CWBRN-43213?
 
It was a bug (noticed by others and subject to a thread here which cannot now be found because the forum Search facility has been broken for years...) introduced in the November 2015 update and I reported it as such on 26th December 2015:-
  1. Click on a clip to highlight it.
  2. Click 'I' to open the Inspector.
  3. Select the Clip tab in the Inspector.
  4. If it's not already showing, click the Properties section to open it.
  5. Click on either the Foreground or Background rectangle in order to change one of the colours.
  6. The colour pallet pops up. Select a colour different from the existing one.
Expected: The new colour should immediately show in the colour rectangle at 5. above.
Actual: The new colour does not show! You can force it to show by mouse clicking somewhere else in the Properties tab (in a non-field area).
 
On 29th March I added a chasing comment to this CWBRN to the effect that this colour selection worked fine for years and was broken with the Lexington update.  No response.  Zilch.
 
This is sloppy workmanship.  As I said, with all the attention given to this very area for this month's update the programmers must have been walking all over it and yet didn't correct this annoying bug.
It's also annoying that I can file a CWBRN and get no feedback whatsoever...not even a 'can't reproduce', nothing.  The status shows as "New - This is a new problem report. It has not yet been reviewed by Cakewalk."   Filed five months ago and they simply can't be arsed to read it.  I shan't bother in future.

 
2016/05/27 10:42:50
tenfoot
It is dissapointing when your pet peeve doesn't get any love, but I wouldn't take it too much to heart:) I imagine there is a kind of 'triage' for problem reports, and whilst this particular one is annoying for you, it isn't exactly a showstopper. Consider also the sheer number of problem reports that Cakewalk must get, including many of which may be user error, but all of which must be sorted through. It must be quite a task!
 
With regards to the problem report showing as new, I  made a problem report around the same time that still shows as new, but the errant behaviour was corrected and listed as a fix in a subsequent update. It would seem that a reports status does not necessarily indicate it has been completely ignored and isn't on the radar.
 
It's great you took the time to report it. Please don't stop!
 
2016/05/27 10:50:47
brundlefly
This bug is probably in the logic of the Inspector. Just because they've been working on colors in general is no reason to expect this issue would also be addressed. It might seem like a related issue, but the code is probably completely separate from areas touched in this update.
 
Many of us have submitted problem reports for bugs and regressions that remain outstanding for years. It's all about priorities. In the grand scheme of things, this one is a pretty minor display issue. I'm more concerned about things that affect the sound of a project, of which there are also many outstanding.
 
As far as I'm concerned, little niggles with the GUI just aren't worth getting bent out of shape about, especially when the problem is easily avoided or worked around.
2016/05/27 12:11:27
robert_e_bone
I can confirm that the color in the rectangles do NOT immediately display a newly-selected color, and that this is a different behavior than prior Sonar releases.
 
When I set a color for a clip, then click on a different parameter in the Clip section of the Inspector Pane for that clip, it DOES then show the newly-selected color.
 
It also displays the newly-selected color if I click on some other track in the Track Pane and then click back on the track/clip that I had previously just changed the color for, so the issue seems to me to simply be that they broke the refresh of the Foreground and Background rectangle colors after you select or change a color.
 
While this appears to be a recent bit of broken, it certainly for ME is not an Earth shattering defect, and by no means does it impact my workflow for any longer than clicking once somewhere else in either the Inspector or Track Pane.
 
Can you please give me a better idea of what the impact to your use of Sonar because of this is?    I am only asking because your post used words like 'staggering' so I would like to better understand its impact on your workflow.
 
As far as the forum search mechanism - it does indeed blow.  Many folks use Google to search for forum threads, and add a couple of Google search filters to tell Google to only search Cakewalk forums for whatever they are searching for.
 
The way to do this is to use: site:forum.cakewalk.com (followed by your specific search terms)
 
Examples:
 
site:forum.cakewalk.com platinum CWBRN-43213
 
or
 
site:forum.cakewalk.com platinum foreground background clip inspector color
 
Try searching like the above, and that should give you good search results limited to the Cakewalk forums.
 
Bob Bone
 
2016/05/27 12:41:33
maximumpower
Skyline_UK
I must say I find it staggering that with all the programming activity around the new theme, colour pallete, etc. CWBRN-43213 has not been fixed!!!   What is CWBRN-43213?
 
It was a bug (noticed by others and subject to a thread here which cannot now be found because the forum Search facility has been broken for years...) introduced in the November 2015 update and I reported it as such on 26th December 2015:-



I am just commenting on the search part of your comment and presenting another option that might be useful in the future.
 
For searching a site you can also use google. For example, I typed: "site:forum.cakewalk.com CWBRN-43213" in the Google search box and the first three hits were this thread and I think the two you referenced.
 
I hope you find this useful for future searching on this site.
2016/05/27 13:35:09
Skyline_UK
It's not a work showstopper for me, of course.  I guess I'm just old fashioned and bemoaning a couple of principles here.
(1) In my book it's simply inept to introduce new bugs and those should be sorted asap, especially as it's been laid out on a plate in a CWBRN.  (2) It's poor customer service to have a bug report system, to enable users to help the company hone its product, and then fail to have a simple system whereby someone reviews them/updates them until closed off. Other music software companies I deal with operate such 'ticket' systems very efficiently.
(BTW, thanks robert_e_bone and maximumpower). 
2016/05/27 14:36:34
ampfixer
I think the current mindset is to make users expect bugs. They are regarded as inevitable by developers and a lot of users. It's too bad that they don't nail them down as reported instead of gathering a backlog. If we could see a list of all confirmed bugs along with the report date, it would be depressing. This software thing is something akin to black magic. The unwashed masses are not in a position to understand the complexities of a "simple" bug fix.
 
Maybe a slow down on new features is needed until the bugs reported are fixed. Wait.. deja Vu is coming on strong.
2016/05/27 16:31:31
robert_e_bone
I was a software developer for 38 years, and there has been and always will be a need for companies to balance true maintenance fixes and enhanced functionality, particularly in as competitive a market as recording software.
 
There are zillions of compromises made each and every day, to keep costs down, fix things, and attract new customers.
 
I WILL say that since they have moved to these rolling updates, they have REALLY picked up the pace for getting fixes out the door - though it will ALWAYS be the case that some folks want things done with different priorities, such as more new features, while others want/need fixes to long-standing issues, etc.... everybody has a different set of desires and wishes for what gets fixed or built first for the next release.  A guitar player may have not much use for soft synths, while a classical composer may not have any use for guitar amp modelling, and so on.
 
Further, Cakewalk is a pretty small company, trying to compete and survive, and hopefully grow.
 
In addition, just with regard to fixes, something that IS a showstopper, like Sonar crashes for half the folks trying a new release, will result in Cakewalk working up a hot fix as soon as humanly possible, to fix that for people.
 
Then there are fixes that affect differing numbers of users, and in differing amounts of hassle.  They are CONSTANTLY reviewing the collection of confirmed bugs to see who is likely in the greatest actual need for something to get fixed, versus a small number of folks that use an otherwise little used feature and want something changed.  (I actually seem to fall into that group, as I write prog tunes with mixed meters all the time, and not being able to use an eighth-note in the meter base for the Step Sequencer drives me nuts, but only one or two others have ever complained about that, so it never seems to percolate to the top of the list of what will get fixed).
 
Sooooo - when possible, the forum members do an OUTSTANDING job of figuring out workarounds to as many things where that would help folks out, while waiting for maintenance to come along to fix whatever it is that the workaround is used to circumvent.
 
Cakewalk is also a BRAND NEW way of dealing with support, and there ARE some roll out issues with it thus far.  That will certainly get addressed, and the sooner the better, but that might pull one or more developers and managers off of time that would have been spent either fixing bugs or building new stuff.
 
After using Cakewalk products for well over 20-25 years, since the days of DOS and Twelve Tone Systems, I CAN tell you that the folks working there are ALL passionate about doing what they can to keep things improving in as many areas as they can - maintenance, features, 3rd-party agreements, support, sales, and the forums, etc.
 
I agreed to try to help out, as did a bunch of others, to act as forum hosts to free up some of their resources to be able to get more fixes and development done, by us helping with some of the routine admin kinds of forum things, and am happy to be doing so, because it helps (I hope).  
 
In addition, the folks in these forums - regular users - are a HUGE pool of knowledge to draw from for all kinds of assistance, figuring out why Sonar may crash on one guy's computer when t doesn't for the majority of folks, or how to do clean installs, or moving things around, or a thousand other things.  I have seen forum members repeatedly bend over backwards trying to help each other out.  I am SO proud of the forum folks for the level of time and effort they are willing to invest in helping others out.  It is AMAZING.
 
We are a MESS, but we ARE family.  A giant bunch of folks trying to use Sonar to express ourselves through music, and that is a really really cool thing, as I see it.
 
Bob Bone
 
2016/05/27 17:21:22
Bristol_Jonesey
Well said Bob.
2016/05/27 17:25:18
chuckebaby
brundlefly
 
As far as I'm concerned, little niggles with the GUI just aren't worth getting bent out of shape about, especially when the problem is easily avoided or worked around.


this comment by Dave (above) is worth an once in gold. its true.
worry more about features that make sonar crash and burn.
I know personal tastes over rule anything else in the line but I wouldn't get this upset over it.
 
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