Some thoughtful discussion here, so let me add something silly but perhaps pertinent. With my car...
 

• I need to press the "open gas tank" switch before going to the gas station so bumps in the road actually open it (it's been that way for four years, but it costs $175 to fix it, so...)
• The hatchback doesn't open when I hit the "open" button on the key; I have to hit it twice, waiting 10 seconds between hits
• One of the speakers sounds pretty fuzzy...
• The switch to roll down the passenger side window from the driver's side doesn't work
• There's something that makes a whistling noise when accelerating if the temperature is hot outside...it's been that way for years so it's not serious, but it can be annoying
• The lining on the inside of the roof is starting to separate
• The driver side brake light went out last week

 
But the rest of it works like a champ, starts up every time I turn the key, stops when I need to stop, takes me where I need to go, and gets 45 miles per gallon 
 
This is an imperfect world populated by imperfect human beings who do things imperfectly. I don't see that changing any time soon, although I will say I've really appreciated SONAR's optimizations that have been happening over the past year. All I can ask is that the developers do the best they can with the resources they have, which is indeed what they do. What Cakewalk can accomplish with a small team is really pretty amazing, and I suspect that the relatively recent hiring of two more engineers will make things just that much better...and help lead to things like huge announcements 
 
 
 

I think the following statement by Dave is all that's needed for this thread. 

brundlefly
Just because they've been working on colors in general is no reason to expect this issue would also be addressed.

 
 
As for the Problem Report system not displaying the ticket status correctly, the OP should probably PM a Baker who's in charge (probably Ryan, he helped me a lot in the past).

 

robert_e_bone
 
We are a MESS, but we ARE family.  A giant bunch of folks trying to use Sonar to express ourselves through music, and that is a really really cool thing, as I see it.
 

 
An excerpt from what could well be my favourite post ever. Nice Bob:)
 

Skyline_UK
It's not a work showstopper for me, of course.  I guess I'm just old fashioned and bemoaning a couple of principles here.
(1) In my book it's simply inept to introduce new bugs and those should be sorted asap, especially as it's been laid out on a plate in a CWBRN.  (2) It's poor customer service to have a bug report system, to enable users to help the company hone its product, and then fail to have a simple system whereby someone reviews them/updates them until closed off. Other music software companies I deal with operate such 'ticket' systems very efficiently.
(BTW, thanks robert_e_bone and maximumpower). 

As others have said we have many issues in our system and they get prioritized and handled as and when resources are available. I think we've done a fairly good job of demonstrating that we are taking our backlog seriously and address issues pretty much every month. Regarding (1) in the real world its not that unusual for regressions to occur and it has nothing to do with ineptitude :) The permutations in modern software are staggering and often engineering, QA or customers won't notice a problem for weeks or months.
 
Your specific issue somehow slipped through the cracks and I'm sorry about that. Problem reports are typically triaged by customer support first, before they make it into the engineering queue since there are tons of duplicates or issues that have insufficient info that sometimes requires follow up with this customer. This wasn't the case for your issue however. I've transitioned it to the engineering queue and it should get investigated.
 

I gotta say it's not often, if ever, that the CTO of a company pops into a user forum, reads the posts, gives a personal answer to a particular issue, and then takes action.
 
Cakewalk doesn't do things the same way other companies do. And for that, I'm very grateful.

Anderton
I gotta say it's not often, if ever, that the CTO of a company pops into a user forum, reads the posts, gives a personal answer to a particular issue, and then takes action.
 
Cakewalk doesn't do things the same way other companies do. And for that, I'm very grateful.

Try looking in the reaper forums, Justin is often in there answering questions and fixing problems for the users.
Cakewalk seems to be doing more things the way that reaper has always done them. Continuous updates, great communication and several years of use from each paid update. :)

Thanks Noel. (Maybe being friends on FB helped!)
The squeaky wheel has been oiled, and today I received an email confirming the issue has been submitted to Development, so all's well that ends well.
 
Just a final point. I find some of the posts extolling the virtue of an acceptance of poor quality surprising.  Did Tom Peters write "In Seach of Excellence" in vain? After being a director of Fedex for many years, which influenced me greatly, I then built a very successful business here in the UK before retiring and our credo was never to accept second best in terms of internal and customer performance, and instead aim to meet and then exceed customers' expectations.  Of course we didn't achieve that 100% of the time; the point being that all staff firmly held that mindset and so we rapidly outpaced our competitors.  And yes, I'm still fairly demanding (and very polite...) when buying a car or staying at a hotel, etc. and I encounter needlessly poor quality.  
  

nonametoday
 
Try looking in the reaper forums, Justin is often in there answering questions and fixing problems for the users.
Cakewalk seems to be doing more things the way that reaper has always done them. Continuous updates, great communication and several years of use from each paid update. :)

 
 
this is very true, and there are quite a few other companies, developers out there, effect plugin developers, synth developers, mixbus dev's etc who do the same, it is not unique to cakewalk and cakewalk forums by a long shot. (and that is not to diminish the marvelous work the cakewalk devs do at the forums, just in the interest of balance and truth as in my experience)

Skyline_UK
 
Just a final point. I find some of the posts extolling the virtue of an acceptance of poor quality surprising.  Did Tom Peters write "In Seach of Excellence" in vain? 
 

I think you may have misinterpreted the responses.  No one was extolling the acceptance of poor quality. Some simply found the issue that was bothering you far too trivial to get upset about. Glad you got what you needed though:)

Something that is a trivial issue for those who only encounter it less than once a week isn't a trivial issue for those who encounter it more than once a day.