I tried the early access thing but platinum did not show up. Checked my products within my account and Platinum is gone. I have talked with Cleverbridge 5/20 and they said they would try to contact you but I still do not have access.
 
Any help would be greatly appreciated.
 
Kind regards,
Rick Tucker
 
Thank You Support and Everyone involved.

Hi. When you tried the early access, did you download from your account and installed, or via CCC? Have you tried to logout, and back in again (CCC)? You should be able to access your products either via CCC, under the rollback menu, or under other products in your account page. I have not had this problem since CCC was update sometime last year.
Best of luck.

Hi Zargg71,
 
I have tried all of the above. The issue is that my account says I have no membership items and Platinum does not show up in My Products list. 
 
It revolves around the Lifetime update deal I did with Cleaverbridge and they are aware of it but don't know how to fix it until they can contact Cakewalk. They said their phone contact with support is an issue also.
 
I was just hoping there might be a wayward Cake employee browsing the forums today and it might be something easy for them to fix by flipping a digital switch somewhere.
 
Thanks for trying,
Kind regards,
Rick

You may want to PM one of the staff

Thanks scook,
 
Great Idea!