Geez, this sounds like the exact problem they had with the 1818VSL which is now defunct. You would think PreSonus would be more diligent about their compatibility testing.
PreSonus makes some great affordable hardware, but their software/driver support sucks. I'm not sure if they outsource their driver coding, but most of their software dollars are going into Studio One development and not in to their own products.
The sad thing is, they've made some great interfaces, but their lack of driver support makes them useless to customers. People are going to upgrade their computers and OS'es, if PS can't keep up with compatibility and software sustaining, they need to get out of the hardware business.