I definitely agree with Paulo's concern. You may have a bad download, but no idea. I would recommend installing both the VST2/VST3 versions and demoing both just to verify. Also, the timer on the 10-day trial would have started when the demo failed on you.
If the demo continues to fail, I would contact iZotope, since that clock is still ticking.
And if/when the demo works, and this is a one-off use, be sure to create a baked copy of that track for when the demo expires so you still have what you created.