It's probably a one-man operation, so he may have suffered an illness or otherwise had to give up his business. Maybe someone in Oxfordshire should go knock on his door and see if he's alright:
Michael Robert Start
White House Cottage, Denchworth Road Grove, Wantage, Oxon, England, OX12 0AR
I've actually been to Wantage, strangely enough. It's not far from where I used to live. And a very small town, so an inquiry at the local pub is likely all a detective would need to solve the mystery of Michael's disappearance.