I will continue to work with the Focusrite tech and hopefully they can work this out. When I first ran into issues with Windows 10 I reinstalled the backup I made of Windows 7 and reinstalled Windows 10 as a dual boot, so I can keep working in Windows 7 until Focusrite could work this out.
I agree that the 18i20 is a fine interface. I have no plans to replace it, but I think Windows 10 isn't ready for prime time. I'm having a slew of other issues on my laptop getting it to work with my printers and scanners, so I had to roll back to Windows 8.1 on that machine.